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Sunboost

Sunboost (page 2 of 4)

4.6 from 5,050 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.7 (71)
  • Product Quality
    4.6 (73)
  • Return Claim MadeYes · No (84)
  • Shipping
    5.0 (4)
  • Customer Service
    4.7 (79)
  • Timeliness
    4.5 (45)
  • Job Satisfaction
    4.7 (47)
  • Rates and Fees
    4.7 (38)
  • Installation
    4.7 (65)
  • Warranty Claim MadeYes (84) · No
  • Purchase Price$4,171.43
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Masuda
MasudaSydney, NSW

Perfect

published

No issues at all I m happy with the installation done.
Great job.
I will refer my neighbours to get as well.
I wait for everything to get processed.
I will ask my more family members to get it too.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeNo
System Size10.1 KW
Panel Purchased I m not sure
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Great service!

published

Whole process went well from purchasing to installation. Few issues with system 6 months in but have been handled very well by Noah from sunboost and the electrician that has been dealing with me. I was worried about this solar package as it was alot cheaper then the other quotes and was worried about the after sales service. I have been happily surprised and would and have recommended them to family and friends.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
4/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeYes
Purchase Price$5,700.00
Sunboost
Sunboost T.Sunboost

Project SB46199, Service Rep Carter

published

The job was initially appraised by the installer and required further repair work to be done later. Carter arranged and negotiated with installer and management to have it approved. Though the process was a bit long, Carter prioritised the work as much as he could to have it completed at an early time. Very grateful!

Incentivised Review No
Return Claim MadeNo
System Size5.5 KW
Warranty Claim MadeYes
Purchase Price$315.00
Sunboost
Sunboost T.Sunboost
joanne
joanneSydney Surrounds, NSW
  • 2 reviews

Great service, solved the issues with the inverter and now working fine.

published

Instruction were clear to follow and changes made to the settings solved the issues.
I have no issues with the company and have always resolved the issues that I have had.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeYes
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Sunil Shukla
Sunil ShuklaSydney, NSW
  • 2 reviews

Great customer service

published

Very easy and very helpful. Steve also was very efficient and he has explained me everything about the solar system. I can refer to anyone about Sunboost. Know need to wait for my Bill from compay

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

clear communication and excellent service

published

We were kept in the loop with everything and were able to contact the same person every time with our questions. Had an issue with the inverter screen which sunboost took care of with little to no effort from our part.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased growwatt
Warranty Claim MadeYes
Purchase Price$4,100.00
Sunboost
Sunboost T.Sunboost
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Bake
BakeMurrumbidgee Region, NSW

Great service

published

The whole process was top notch from Mark the salesman, The installer was very neat workmanship spot on.
I had a small problem and Diana sorted it out, very pleased I went with Sun Boost.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Trina
Warranty Claim MadeYes
Purchase Price$4,985.00
Sunboost
Sunboost T.Sunboost

Wonderful and Prompt Service from the Team at Sunboost

published

The installation process was very professional and the staff were excellent at their job.

The technical support staff that I have dealt with being Alexander & Barry were both efficient and prompt and easy to contact. We did have a problem with the inverter but it was rectified in a timely manner.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
graeme
graemeSydney, NSW

Great Support

published

I've had a couple of problems with my solar installation. Each time Carter from Sunboost has sorted out the problems with me. Patient, knowledgeable and helpful. He has got my system up and running quickly and painlessly. I am impressed.

Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size11.4 KW
Panel Purchased Don't know.
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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MJJ
MJJSydney, NSW

Attentive and patient

published

Duke Listened and patiently responded to questions, clear communication for problem solving, stayed with me on the phone until resolved, polite and respectful. Enabled me to call back to resolve

Value for Money
3/5
Product Quality
3/5
Customer Service
4/5
Timeliness
3/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
3/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Sunboost
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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ORLAN
ORLAN
  • 2 reviews
  • Verified

My grid over-voltage issue has not been resolved since the installation in December 2020

published

The installation process was easy and they turned up on time. However, the over-voltage issue was identified from day 1 and this problem made the solar panel system nearly unusable and ineffective. Sunboost has not been able to provide adequate support and warranty. I will now refer the matter to the Australian Energy Regulator and ACCC for review and intervention. Please be aware that the sales experience and after sales service experience are not aligned. Sunboost is not interested in resolving my issue since the installation in December 2020, and it has been three months. Simply not good enough

Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Timeliness
3/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
3/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Sungrow
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Graeme
GraemeMid North Coast, NSW
  • 3 reviews

A workable Company

published

Supplied and installed solar Panels incorrectly , After contact was made with Sunboost Company and much negotations eventuly they agreed to rectify our concerns . We are now in the position to capitalise on the full potential of using the sun to reduce our electricity cost . Thank you Sunboost.

Value for Money
5/5
Product Quality
5/5
Customer Service
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost

Hi Graeme,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to help us with your quotation number and we assure you to get back with a solution to it at the earliest.
Regards,
Sunboost Online.

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Luke farr
Luke farrNorth Western Region, NSW

Great service and trustworthy installers

published

Staff are Easy to deal with and don’t pressure you into getting something you don’t need.Installers were great and very professional with no cheap shortcuts.I’m very happy with the outcome

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size13.2 KW
Panel Purchased Trina
Warranty Claim MadeYes
Purchase Price$6,000.00
Sunboost
Sunboost T.Sunboost
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Excellent customer service

published

My solar power inverter was down, I called Sunboost to arrange a service repair, only within one week, a electrician came to check the system, and then Sunboost told me they will replace the inverter in 2 weeks time, excellent customer service, very helpful , very happy theirs quick response to the system failure.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
mongrel
mongrelCentral West, NSW

Sun boost Delivers

published

After some 4 months of promises to install a system it finally happened, the system was installed ok but would not produce the stated output. The installer tried 3 times to correct and was put onto a technician would could not resolve. Finally spoke with [Name Removed] from sun boost who was able to talk me through the process and recalibrating the inverter. Now working as stated, they appear to totally rely on the installer and try to operate from a remote location.

Value for Money
3/5
Product Quality
3/5
Customer Service
2/5
Timeliness
2/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
3/5
Trustworthiness
3/5
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solis
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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A Fault with the system

published

We had a problem with the system not working< we contacted Jasper and within two days he arranged to have it checked and repaired as the system was still under warranty.
Thank you again Jasper great job.

Customer Service
3/5
Timeliness
4/5
Job Satisfaction
4/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased solis 4G
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Charles S.
Charles S.Greater Melbourne (Outer), VIC

Warranty service

published

Had a faulty solar bank reported to Jason who followed up straight away service people on site as requested job done excellent service highly recommend this company for sales and service

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$4,300.00
Sunboost
Sunboost T.Sunboost
Terry
TerryHunter Region, NSW
  • 2 reviews

Great Experience with my Install

published

I had another 6.5kw of Solar Panels put ony roof by Sunboost again,the installers came on time were friendly & professional in all aspects of the install right down to cleaner up after the install,answering all my questions, to showing me how it all works and how to read the meters such a great experience

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Panel Purchased 330
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Wilma V.
Wilma V.Illawarra, NSW

Job well done.

published

Thank you to RYDER for all your help with service ticket no SBMT6619 concerning circuit breaker service was very quick and friendly also very prompt nothing was to much well done

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$3,600.00
Sunboost
Sunboost T.Sunboost

Job SB215601 - Great Work Ryder

published

Had a problem with our system and after being given the run around by a couple of customer service staff i spoke with Ryder who couldn't have been any more helpful. He had our problem sorted and someone there to fix it with in a couple of weeks. Thanks Ryder.

Value for Money
5/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Bernice Venn
Bernice VennDarling Downs, QLD
  • 2 reviews

Check up on problem with Solar not generating power to grid .

published

Sunboost have been most helpful with follow up. Slight delay with Holiday Season interrupting, however came out to check problem asap. Andrew from your Installation team was most helpul throughout this period with his follow up and inderstanding of the problem.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,490.00
Sunboost
Sunboost T.Sunboost

Good Solar Panels

published

Good and easy service, workers installed the panels within a day, polite and helpful and cleaned up before they left. Panels look nice on the house, and overall satisfied with the work done so far.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Brian
BrianSouthwest, VIC

Good service

published

Phone service was well handled, operator was very capable and helped me to assist getting the problem fixed.
Good service.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Thilak
Thilak
  • 2 reviews

Good service makes all the difference

published

We had some issues with a 2018 installation. Sunboost Service Executive Noah worked tirelessly with installers and
rectified the issue.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeYes
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost
Anton
AntonMetropolitan Adelaide, SA

Professional Service

published

Support Team were excellent and polite. Kept me up to date with my minor issue and solved in a good time period. I would recommend Sunboost to anyone considering buying a solar system.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,400.00
Sunboost
Sunboost T.Sunboost
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