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Sunboost
4.6 from 4,334 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (2,530)
  • Product Quality
    4.7 (2,385)
  • Return Claim MadeYes (34) · No (2,697)
  • Customer Service
    4.8 (2,660)
  • Warranty Claim MadeYes · No (2,790)
  • Purchase Price$4,148.93
  • Timeliness
    4.7 (999)
  • Job Satisfaction
    4.8 (985)
  • Rates and Fees
    4.7 (917)
  • Installation
    4.8 (2,452)
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Reviewer Photos & Videos

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Very good service, cannot fault

published

Very happy with the install and installers, very nice fellas and high quality of work.
The support guys at Sunboost constantly keeping me up to date with any changes and we’re very helpful.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
System Size6.6 KW
Panel PurchasedSeraphim
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

306 reviews
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Michael
MichaelSouth East Queensland, QLD
  • Verified

Great to deal with, followed up all questions.

published

From the start to the finish,they could not be more helpful. I made a few changes and wanted more technical information from them and it was no problem. The installers were great and left the place clean and tidy. Great team.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedTrina Honey M 330w
Warranty Claim MadeNo
Purchase Price$4,690.00

Inverter not working

published

Emma was very helpful & patient with the process of resetting my inverter , she sent info via emails to assist me, she also offered help in setting up my wifi connection to the system,

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Very happy

published

Very happy with the job. The installers did leave some waste behind and trampled the garden beds a little. However they were quick and it appears they have done a good job

Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size13.2 KW
Warranty Claim MadeNo
1 comment
Sunboost
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katana 123
katana 123AU
  • 2 reviews

best solar system

published

Installers were friendly, professional and left the area very clean. panels look great. They arrived when they said and worked until the job was complete. The internal wiring was very neat also.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9 KW
Panel Purchased370 watt
Warranty Claim MadeNo
Purchase Price$0.00
1 comment
Sunboost
Sunboost T.Sunboost
Martin C.
Martin C.Central, SA

Very quick, vey good!

published

The lead time was very quick, the install team were great, multiple calls before, during and after to ensure all was going to plan. I would recommend Sunboost to others.

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

306 reviews
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Alan Donoghoe
Alan DonoghoePerth, WA

Thanks I will see how the System works

published

The only problem is that I was not able to talk to your Installers in Perth.
All communications came from Sydney. I like to talk to local a business & workers.
Unfortunatly the installers had to do the job through intermittent rain

Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
Panel PurchasedTrinasola TS 4g
Warranty Claim MadeNo
Purchase Price$2,600.00
1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Laura
LauraCentral, SA

Excellent- Great company to go through

published

Everything was a quick and simple process.
They explained everything and were extremely helpful, even called back to ensure I knew how to set up and navigate the app so that I knew what I was generating daily .

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Thomas
ThomasDarling Downs, QLD

Very quick and easy process

published

Process was a breeze right from the get go to the end. I was constantly updated and informed on any changes or at what process I was up to. Would highly recommend sunboost!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Trent H.
Trent H.Central Queensland, QLD

Sunboost highly recommended

published

Sunboost were very efficient. The process was extremely easy and stream lined. The price was unbeatable. The warranties on the products were great. The install was very tidy. Highly recommend.

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Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10.36 KW
Panel PurchasedTrina honeyM 120 half cut cells mono 370w
Warranty Claim MadeNo
Purchase Price$4,891.00
1 comment
Sunboost
Sunboost T.Sunboost
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Jawad
JawadIllawarra, NSW

Hector

published

Sunboot excellent company
Excellent customer service and honest
System accessable through wifi.
Setting up wifi was easy
Follow up service ammazing
There was no issue with the installation
Just make sure no extra on the day of installation

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedTrina
Warranty Claim MadeNo
Purchase Price$3,300.00
1 comment
Sunboost
Sunboost T.Sunboost
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Excellent!!

published

So easy to purchase and the installation was neat, tidy and efficient.The team at Sunboost have been great to deal with and have had excellent customer service. Would highly recommend!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10.6 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase Price$4,940.00
1 comment
Sunboost
Sunboost T.Sunboost
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

306 reviews
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Teresa
TeresaMetropolitan Adelaide, SA

Great Service

published

Janet, Ethan and Harvey were very helpful and polite, the installation team were also very good with no issues with either. I would recommend Sunboost to my friends and relatives if they are thinking about having solar put on.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Julia I.
Julia I.Illawarra, NSW
  • 2 reviews

Installation quick neat and tidy. Contact due to bad weather period- very efficient, overall excellent service.

published

quick neat and efficient- no mess left. We had a question re roof lay out of panels-as we have a multi-level roof. This was not answered until the day of installation.

Value for Money
Trustworthiness
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Rob J.
Rob J.Sydney Surrounds, NSW

Excellent service by Sunboost

published

Flexibility great. Installer OK. Did not get maximum out of this because my complete area was not used loosing 1 panel which over 10 years adds up. Value for money was excellent and perhaps having experience in solar industry increased my expectations.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.6 KW
Warranty Claim MadeNo
Purchase Price$4,500.00
1 comment
Sunboost
Sunboost T.Sunboost
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Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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