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Sunboost
4.6 from 4,662 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.8 (58)
  • Product Quality
    4.6 (58)
  • Return Claim MadeYes · No (69)
  • Customer Service
    4.8 (64)
  • Timeliness
    4.5 (31)
  • Job Satisfaction
    4.7 (32)
  • Rates and Fees
    4.8 (25)
  • Installation
    4.8 (50)
  • Warranty Claim MadeYes (69) · No
  • Purchase Price$4,096.88
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Barath
Barath
  • 2 reviews

Awesome service, good price and very professional

published

I went through few quotes and google reviews before choosing the solar installer.
From the sales (Curtis), installation coordination (Debbie) and service (Barry). My experience with the company has been wonderful. I was very impressed by service team (Barry) when I had an issue with my installation as the service team (Barry) went above and beyond to get me a speedy resolution.

Value for Money
Product Quality
Customer Service
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size11.1 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost

Perfect choice

published

great experience with sunboost, not problem at all from the begining to the installation, very smooth and puntual. all of them replay to us as soon as we expecting. thank you to all of them

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased solis
Warranty Claim MadeYes
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost

Love my solar

published

Whole process was great. Lucy helped all the way through the repair pricess by keeping me up to dare every step of the way. Installers were helpful as well.
Sheila O'Connor

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$4,090.00
Sunboost
Sunboost T.Sunboost
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easy

published

Had changed WIFI router and lost data connection , staff walked me through wifi and app installation over phone , easy to understand and get data logger working again a few minutes

Value for Money
Product Quality
Customer Service
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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terrybyrnes1
terrybyrnes1Illawarra, NSW

Good experience and service

published

Very happy with the Sunboost installation and performance.
A few small items to attend to, but Cameron is very attentive and a pleasure to work with , addressing any issues promptly

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size8.2 KW
Panel Purchased Trina
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
anneandsparky
anneandsparkyHunter Region, NSW
  • 5 reviews
  • 6 likes

Lack of performance

published
Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$4,300.00
Sunboost
Sunboost T.Sunboost
Nishad Samad.
Nishad Samad.Moncrieff 2914, ACT

Sun boost Solar installation.

published

Excellent and efficient team with updates provided from the beginning.

The installers were efficient and tidied up the place, again excellent communication through out. The work is of very high level.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10.5 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost

Highly recommend Installing a Solar system

published
Customer Service
Timeliness
Job Satisfaction
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size15 KW
Panel Purchased CSUN300-60M
Warranty Claim MadeYes
Purchase Price$9,300.00
Sunboost
Sunboost T.Sunboost
Uwe K.
Uwe K.Sydney Surrounds, NSW

sunboost fixed (Barry & Duke) an now it works again making money

published

inverted stopped working and by remote control Barry guided me through the procedure to make it work and on top of that Duke helped to see daily results on my laptop. Thanks guys.

Value for Money
Product Quality
Job Satisfaction
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeYes
Purchase Price$3,200.00
Sunboost
Sunboost T.Sunboost
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Replaced faulty Inverter

published

The person handling my case,(Rachael), was always in touch with me throughout the process and guided me with the required procedures, step by step. I had no issues with the installation of the new inverter and have the faulty inverter booked in the be picked up on Monday.

Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solis
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Great product and great customer service

published

We've just installed 10kw solar system with sunboost with best deal ever compared to what i was offered by another solar campany and i am very happy with the products, technicians and customer service. installation process went really well.. would definately recommend to anyone who want to get the best deal ..

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Longi with fronius inverter
Warranty Claim MadeYes
Purchase Price$4,890.00
Sunboost
Sunboost T.Sunboost
Regina
ReginaMetropolitan Adelaide, SA

wi-fi connection

published

Amy took charge of waiting for my niece who understands wi-fi and they did it together. Amy explained her how it works and it was my niece who explained to us how the wi-fi works and through the Solis app we now monitor in our device.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeYes
Purchase Price$4,790.00
Sunboost
Sunboost T.Sunboost
Masuda
MasudaSydney, NSW

Perfect

published

No issues at all I m happy with the installation done.
Great job.
I will refer my neighbours to get as well.
I wait for everything to get processed.
I will ask my more family members to get it too.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
System Size10.1 KW
Panel Purchased I m not sure
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Great service!

published

Whole process went well from purchasing to installation. Few issues with system 6 months in but have been handled very well by Noah from sunboost and the electrician that has been dealing with me. I was worried about this solar package as it was alot cheaper then the other quotes and was worried about the after sales service. I have been happily surprised and would and have recommended them to family and friends.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeYes
Purchase Price$5,700.00
Sunboost
Sunboost T.Sunboost

Project SB46199, Service Rep Carter

published

The job was initially appraised by the installer and required further repair work to be done later. Carter arranged and negotiated with installer and management to have it approved. Though the process was a bit long, Carter prioritised the work as much as he could to have it completed at an early time. Very grateful!

Incentivised Review No
Return Claim MadeNo
System Size5.5 KW
Warranty Claim MadeYes
Purchase Price$315.00
Sunboost
Sunboost T.Sunboost
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Page 1 of 3

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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