Panel Instalation was good and quick. Inverter needed to be reprogrammed later and took over a week to get response after contact said he would get back to us next day

The installation was done without too much effort on my part.
I have had problems getting the technical side understood in relation to the inverter, and using the hardware. I have recently had help from Monica getting started.
SB237568

Solar was installed on time exactly as expected. The staff were very courteous and not pushy. A pleasure to deal with. Minor issue the day after installation and they sent a technician out on a saturday at no charge and addressed the issue immediately. Great service with a smile.

Install Team - Ryan, were very efficient and appeared to complete everything required ASAP, and answered our questions professionally.

Communication with the Sunboost install team and follow up Communication was/is Poor. The terms and conditions clearly state that the Customer is responsible for contacting their energy provider for Net meter install/connection, which I did. I Day later Sunboost then provided the required documentation to my energy provider, which caused a duplication of work orders, delays and no assistance from the Sunboost team!

Arrived at the predetermined day & time. Was very effective and efficient with the installation and decommissioning of the old one. Very friendly and happy tradies who did the work. Pity they left dirty finger marks on the internal man hole..

Great service from Ryder at Sunboost throughout process of getting solar panels
SB171989
Cannot wait for the solar panels to help reduce energy costs !!

Great to see national solar companies installing in regional areas as well

While it took time getting to installation, it was fast and efficient once begun. Installers managed to fit maximum panels possible for available space. Emma@sunboost gave very patient and helpful phone and email guidance re wifi/logger connection process.
System generating well.

Had an issue on inverter showing an error code.Rang Sunboost solar..sent some photos over the email. Talked to Jasper over the phone...guiding me to restart process...have the inverter up n running again .
Thank you Jasper.

Everyone from the first phone call inquiry to the install has been very helpful and knowledgeable. The install was quick and the installers pleasant and kept everything clean when they left. John sat down and went through the booklet and explained everything to me and didn't leave until I understood everything.

About 2 weeks ago we had the solar panels installed, the workers completed the job in a timely manner. The process from start to finish has so far been a smooth process. Staff were friendly and helpful. Thankyou to the team.

Carter from Sunboost was EXCELLENT. 5 STAR. However the process of setting up the wi-fi was a long and difficult process technically and took a few days. We've hopefully got there on Day 5 or 6. I'll know from tomorrow till the end of 7 days. Phone app readings and presentation are different to monitoring on line. Which is better and which is more accurate? Dongle only works on 1 out of 4 routers in the house. This is somewhat inconvenient. Anyway I'll reserve judgement till next week. But again, Carter was patient and excellent.

Thanks Ryder (solar service executive) and technical team. Really professional and helpful sercive. Take good care customer 's request.
Recommend this company.

Installation appeared seamless - language barrier was a little difficult at times however installation appeared to be ok overall. very polite installers :)

Up to now - everything has been excellently handled. The Solar on the roof was full-on as they didn't mess about. The electrician down the side was bright and cheery and a very neat job. And the customer service was always easy to contact or checking up.

The panel installation was very easy, the electrician and the solar technician were experienced, very prompt, the company customer care team were very helpful, and very easy to interact with , very professional

The team that installed my panels where great. They where very professional and neat
Cleaned up after themselves you wouldn’t no that they had been

Installers arrived on time and were courteous and professional. They kept us informed of progress and when they need to switch power off. They moved their van for my daughter to exit the garage when she asked. Overall they were very good.

Installation was excellent. Very happy with advice and process. System is working better then expected
Professional from start to finish
Would recommend

Our installation was unique in both installation location and system. It would have been good to have a site inspection prior to installation so all possible costs can be covered. Even so installation went well and installers did a great job and were professional and courteous. A minor issue with grid over voltage was encountered and a phone call to Jerry who helped me resolve the issue quickly.

The sales, installation team and service team have been very courteous and professional. I am a bit technically challenged but neither I or my daughter, who is technically competent, could follow the instructions to how to set up the monitoring system. The service team operator was able to assist.
I would recommend that the instruction sheet provided is overhauled. Writing is too small and needs step by step instructions for installation and then hints and tips on how to maximise the benefits of the system.