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Sunboost
4.5 from 3,718 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (344)
  • Product Quality
    4.2 (317)
  • Return Claim MadeYes · No (397)
  • Customer Service
    4.3 (369)
  • Warranty Claim MadeYes (11) · No (377)
  • Purchase Price$4,188.74
  • Timeliness
    4.2 (96)
  • Job Satisfaction
    4.3 (91)
  • Rates and Fees
    4.2 (88)
  • Installation
    4.4 (349)
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eclcreations

eclcreationsSouth-Eastern Region, NSW

Great support from the best solar company around

published

Solar was installed on time exactly as expected. The staff were very courteous and not pushy. A pleasure to deal with. Minor issue the day after installation and they sent a technician out on a saturday at no charge and addressed the issue immediately. Great service with a smile.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$4,000.00
1 comment
Sunboost
Sunboost T.Sunboost

Good Results so Far

published

Install Team - Ryan, were very efficient and appeared to complete everything required ASAP, and answered our questions professionally.

Communication with the Sunboost install team and follow up Communication was/is Poor. The terms and conditions clearly state that the Customer is responsible for contacting their energy provider for Net meter install/connection, which I did. I Day later Sunboost then provided the required documentation to my energy provider, which caused a duplication of work orders, delays and no assistance from the Sunboost team!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Tony

TonySouth-Eastern Region, NSW

Happy Customer

published

Arrived at the predetermined day & time. Was very effective and efficient with the installation and decommissioning of the old one. Very friendly and happy tradies who did the work. Pity they left dirty finger marks on the internal man hole..

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedAstronergy
Warranty Claim MadeNo
Purchase Price$3,791.00
1 comment
Sunboost
Sunboost T.Sunboost
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Great job

published

The installation team were great they were polite did a neat and tidy job did Exactly what I asked Edward from Sunboost was good but he just needs to work on his communication

Return Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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Sunboost Solar Panels

published

Great service from Ryder at Sunboost throughout process of getting solar panels
SB171989
Cannot wait for the solar panels to help reduce energy costs !!

Great to see national solar companies installing in regional areas as well

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSolis
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Alan

AlanMcKellar 2617, ACT

Canberra ACT Solarboost 7.5kw rooftop solar panel Installation

published

While it took time getting to installation, it was fast and efficient once begun. Installers managed to fit maximum panels possible for available space. Emma@sunboost gave very patient and helpful phone and email guidance re wifi/logger connection process.
System generating well.

Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedAstroenergy
Warranty Claim MadeNo
Purchase Price$5,300.00
1 comment
Sunboost
Sunboost T.Sunboost

A Fault with the system

published

We had a problem with the system not working< we contacted Jasper and within two days he arranged to have it checked and repaired as the system was still under warranty.
Thank you again Jasper great job.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedsolis 4G
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost

Great service

published

Had an issue on inverter showing an error code.Rang Sunboost solar..sent some photos over the email. Talked to Jasper over the phone...guiding me to restart process...have the inverter up n running again .
Thank you Jasper.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Belinda

BelindaMid North Coast, NSW

  • Verified customer

Cant believe we waited so long!!

published

Everyone from the first phone call inquiry to the install has been very helpful and knowledgeable. The install was quick and the installers pleasant and kept everything clean when they left. John sat down and went through the booklet and explained everything to me and didn't leave until I understood everything.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size5 KW
Panel PurchasedAstronergy Astrosemi 330W Black Frame 120 Half-Cut Cells Mono ( CHSM60M-HC-330
Warranty Claim MadeNo
Purchase Price$3,591.00
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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Gina w.

Gina w.Sydney, NSW

Job well done

published

About 2 weeks ago we had the solar panels installed, the workers completed the job in a timely manner. The process from start to finish has so far been a smooth process. Staff were friendly and helpful. Thankyou to the team.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

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Hiran

HiranSydney, NSW

Solis wi-fi setup Project: 214411

published

Carter from Sunboost was EXCELLENT. 5 STAR. However the process of setting up the wi-fi was a long and difficult process technically and took a few days. We've hopefully got there on Day 5 or 6. I'll know from tomorrow till the end of 7 days. Phone app readings and presentation are different to monitoring on line. Which is better and which is more accurate? Dongle only works on 1 out of 4 routers in the house. This is somewhat inconvenient. Anyway I'll reserve judgement till next week. But again, Carter was patient and excellent.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size13.32 KW
Panel PurchasedAstroenergy AstroSemi 370W
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Truc Tran

Truc TranMetropolitan Adelaide, SA

Happy customer

published

Thanks Ryder (solar service executive) and technical team. Really professional and helpful sercive. Take good care customer 's request.
Recommend this company.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Purchase Price$9,000.00
1 comment
Sunboost
Sunboost T.Sunboost

Prompt Service

published

Installation appeared seamless - language barrier was a little difficult at times however installation appeared to be ok overall. very polite installers :)

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size9.99 KW
Panel PurchasedTrina HoneyM 370W
Warranty Claim MadeNo
Purchase Price$4,351.00

The reviewer stated that an incentive was offered for this review

Paul 22nd January 2021

Paul 22nd January 2021Sydney Surrounds, NSW

Customer service a Tremendous help

published

Up to now - everything has been excellently handled. The Solar on the roof was full-on as they didn't mess about. The electrician down the side was bright and cheery and a very neat job. And the customer service was always easy to contact or checking up.

Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size11.2 KW
Panel PurchasedSolis
Warranty Claim MadeNo

Job SB215601 - Great Work Ryder

published

Had a problem with our system and after being given the run around by a couple of customer service staff i spoke with Ryder who couldn't have been any more helpful. He had our problem sorted and someone there to fix it with in a couple of weeks. Thanks Ryder.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost
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Sumaiya H.

Sumaiya H.Sydney, NSW

Good service

published

The installation team was on time and very professional and they finished the job on time.
The entire team of sunboost is very helpful and co-operative.

Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Purchase Price$4,499.00
1 comment
Sunboost
Sunboost T.Sunboost

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Fai

FaiSydney, NSW

Very Good solar panel provider

published

The panel installation was very easy, the electrician and the solar technician were experienced, very prompt, the company customer care team were very helpful, and very easy to interact with , very professional

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
julie.carter.395

julie.carter.395AU

  • 2 reviews
  • 1 like

Great job

published

The team that installed my panels where great. They where very professional and neat
Cleaned up after themselves you wouldn’t no that they had been

Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

Very good experience

published

Installers arrived on time and were courteous and professional. They kept us informed of progress and when they need to switch power off. They moved their van for my daughter to exit the garage when she asked. Overall they were very good.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedTrina Honey M 330W Black Frame 120 Half-cut Cells Mono
Warranty Claim MadeNo
Purchase Price$3,000.00
1 comment
Sunboost
Sunboost T.Sunboost

Fantastic job

published

Installation was excellent. Very happy with advice and process. System is working better then expected
Professional from start to finish
Would recommend

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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