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Sunboost
4.5 from 3,718 reviews · View Statistics

Reviews

4.2

56 reviews
  • Value for Money
    4.4 (8)
  • Product Quality
    4.1 (8)
  • Return Claim MadeYes (8) · No
  • Customer Service
    4.5 (8)
  • Warranty Claim MadeYes (2) · No (6)
  • Purchase Price$4,493.50
  • Timeliness
    4.0 (1)
  • Job Satisfaction
    5.0 (1)
  • Installation
    4.4 (8)
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Liz Balding

Liz BaldingPerth, WA

  • Verified customer

All completed & up working

published

Top marks to the installers. They arrived promptly on a day which was 37 degrees, can’t imagine what it was on the roof. Kept them well supplied with cold water. Cleaned up after themselves. Gave me a quick tun down & instruction booklets.
Will be happy to recommend.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Return Claim MadeYes
System Size3 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Tony Wong

Tony WongSydney, NSW

very helpful

published

installation very smooth good job. company is good. Michelle, Marie and Flex very helpfully in near future anyone I know want solar power I will introduce to this company, thank you.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedTina
Warranty Claim MadeNo
Purchase Price$4,771.00
2 comments
Sunboost
Jessica S.Sunboost
Tony Wong
Tony Wong

thank you.

dustin

dustinIllawarra, NSW

excelleny service bye moni she monika went above her call of duty to get the results

published

the product failed but moni had replacement part installed inverter was faulty now is all working well over all service has been fine at times I have been stressed out but moni has assured me it will be repaired monio has done very well

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel Purchasedsolis
Warranty Claim MadeYes
Purchase Price$3,450.00
2 comments
dustin
dustin

very well done monika should be more people like moni in this costumer service moni went above and beyond thank you moni

Sunboost
Victor S.Sunboost
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Keith  C.

Keith C.Wide Bay-Burnett, QLD

Simple process made easy by the staff

published

The installation was very good follow up service when the inverter was faulty was a bit second rate but got there in the end the tech support was fantastic very thorough thank you to Kevin in relation to project 80216

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedSolax
Warranty Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost

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GGP

GGPMetropolitan Adelaide, SA

  • 2 reviews

Great system 6.6Kw very productive

published

Easy install by the installers great system producing alot of power. Install not up to Aust standard but was rectified by the electrical installer the next day after i complained.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$5,000.00
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Prices good, customer service good

published

Unfortunetly I need waiting few months for the installation but i get many promised date before so I lose much money becuse the summer go away now, and I need stay home few days and cancelling my jobs the days when I waiting the installation team when promised. the team how installing my system polite and working fast , but not respect my old house roof and leave many holes and broken roof panels after the job., the panels position not perfectly our maximum KW on the sunny day without any clouds 4.7KW , I ordering 6.6KW system with 5KW inverter. The inverter show me few times LimByVg code but the customer service helping for us via phone and maybe the problems fixed.

The price and the quality enough I think.

regards
Mike SA

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSolis inverter 5Kw, panels 24pc Solaris
Warranty Claim MadeNo
Purchase Price$3,940.00
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

U Jo

U JoGreater Melbourne (Outer), VIC

when sales people say free panels - watch out

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5.8 KW
Panel PurchasedJinKo panel and Solax Inv
Warranty Claim MadeNo
Purchase Price$5,500.00
2 comments
Sunboost
Sunboost T.Sunboost
U Jo
U Jo

Bonsai Mountain

published

the installation went well , except that half of the solar panels [12] were on the back labelled poly type1 instead of mono crystaline ,I ordered all mono panels, the installers assured me that the labels were wrong and the panel are all mono , which are more expensive than poly panels and more energy efficient,, the wifi wasn't working ,, so the company sent out a new wifi,, it worked fine and the man on the phone from sunboost helped me connect up to it with ease,, good company and crew who were polite and curtious at all times,, thankyou,,,

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Panel Purchasedseraphim
Warranty Claim MadeNo
Purchase Price$4,300.00
1 comment
Sunboost
Sunboost T.Sunboost
See all Sunboost reviews

Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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