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Sunboost

Sunboost (page 2 of 31)

4.5 from 3,718 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (376)
  • Product Quality
    4.2 (346)
  • Return Claim MadeYes (8) · No (397)
  • Customer Service
    4.3 (407)
  • Warranty Claim MadeYes (13) · No (387)
  • Purchase Price$4,184.26
  • Timeliness
    4.2 (104)
  • Job Satisfaction
    4.3 (97)
  • Rates and Fees
    4.2 (93)
  • Installation
    4.4 (383)
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Reviewer Photos & Videos

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Sumaiya H.

Sumaiya H.Sydney, NSW

Good service

published

The installation team was on time and very professional and they finished the job on time.
The entire team of sunboost is very helpful and co-operative.

Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Purchase Price$4,499.00
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1 comment
Sunboost
Sunboost T.Sunboost
Fai

FaiSydney, NSW

Very Good solar panel provider

published

The panel installation was very easy, the electrician and the solar technician were experienced, very prompt, the company customer care team were very helpful, and very easy to interact with , very professional

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
julie.carter.395

julie.carter.395AU

  • 2 reviews
  • 1 like

Great job

published

The team that installed my panels where great. They where very professional and neat
Cleaned up after themselves you wouldn’t no that they had been

Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Warranty Claim MadeNo
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1 comment
Sunboost
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Very good experience

published

Installers arrived on time and were courteous and professional. They kept us informed of progress and when they need to switch power off. They moved their van for my daughter to exit the garage when she asked. Overall they were very good.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedTrina Honey M 330W Black Frame 120 Half-cut Cells Mono
Warranty Claim MadeNo
Purchase Price$3,000.00
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1 comment
Sunboost
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Fantastic job

published

Installation was excellent. Very happy with advice and process. System is working better then expected
Professional from start to finish
Would recommend

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
Beachy

BeachyMetropolitan Adelaide, SA

  • 6 reviews
  • 8 likes
  • Verified customer

Decent system at a decent price

published

Our installation was unique in both installation location and system. It would have been good to have a site inspection prior to installation so all possible costs can be covered. Even so installation went well and installers did a great job and were professional and courteous. A minor issue with grid over voltage was encountered and a phone call to Jerry who helped me resolve the issue quickly.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Panel PurchasedTrina
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost

Happy with product selection so far

published

The sales, installation team and service team have been very courteous and professional. I am a bit technically challenged but neither I or my daughter, who is technically competent, could follow the instructions to how to set up the monitoring system. The service team operator was able to assist.
I would recommend that the instruction sheet provided is overhauled. Writing is too small and needs step by step instructions for installation and then hints and tips on how to maximise the benefits of the system.

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Panel PurchasedJinko
Warranty Claim MadeNo
Purchase Price$4,400.00
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1 comment
Sunboost
Sunboost T.Sunboost
Jay mistry

Jay mistrySydney, NSW

11.47kw solar system supplied by Sunboost

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedJinko 370kw
Warranty Claim MadeNo
Purchase Price$7,100.00
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1 comment
Sunboost
Sunboost T.Sunboost
Toni

ToniPerth, WA

  • 2 reviews

It's a new looking set up, looking forward to the savings

published

Very friendly and professional service from all departments from start to finish, I am very happy with Sunboost to date

Incentivised ReviewNo
1 comment
Sunboost
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Ian C.

Ian C.Hunter Region, NSW

Good product and service

published

Took some time to get the system installed; locating a provider and setting the date for the job; Everything else went smoothly and the system is generating more than our needs. All labour was completed professionally. Recommended.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size17.5 KW
Warranty Claim MadeNo
Purchase Price$7,000.00
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1 comment
Sunboost
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Sunboost solar

published

Installation was done very well. The installers were very prompt and clean. Could not fault them . The follow up calls are very good.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
Panel PurchasedSolis4G solar panel Astronergy Astrosemi 330W
Warranty Claim MadeNo
Purchase Price$3,700.00
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1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Gus

GusCentral West, NSW

Can’t wait to not pay for electricity

published

The installation team were great to work with and very quick with the installation of the panels and inverter and cleaned up well after the job was finished

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$3,400.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

JvO

JvOSydney, NSW

review of the sunboost solar installation

published

The process of the installation went smooth and efficient. But when the system was activated the instructions and link to my iPhone was not well document or clear

Value for Money
Customer Service
Timeliness
Rates and Fees
Installation
Return Claim MadeNo
System Size6.5 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase Price$3,065.00
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1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Troubleshooting

published

Follow up instruction were clear and consultant was helpful Well know more after our first bill cycle at end January.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase Price$4,100.00
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1 comment
Sunboost
Sunboost T.Sunboost

Repair of accidental damage

published

We are a neighbour of the property receiving the panels from Sunboost. The installer accidentally damaged a small section of our hedge. We were compensated for the repair of the hedge. Sunboost were very efficient in the handling of the matter and were onto it straight away. All good.

Incentivised ReviewNo
1 comment
Sunboost
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That's perfect.

published

The installation was easy.
The customer service is perfect. They helped me whenever I had any problem. The process is step by step until the problem is solved.

Value for Money
Customer Service
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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SDeacon

SDeaconSouth East Queensland, QLD

Minor issue resolved quickly

published

Project Number: 226833
Service Representative: Carter
Minor issue noticed with the installation. Contacted Carter and he quickly organised the installer to check on site and rectify. Carter followed up and also maintained communications until issue resolved.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost

Inverter Rectification

published

The phone instructions provided by Sunboost were easy to follow and the inverters easy to program
I was advised in advance that the process would take 15 minutes. It took 14 minutes to do both inverters

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Panel Purchased2 Solis 4G Series (5kW & 3kW)
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
Michael V

Michael VGreater Melbourne (Metropolitan), VIC

Service was prompt and efficient

published

Panel installation was 2 years ago and was delayed/deferred several times.
No ongoing issues.
A couple of early calls re mobile phone access to data were resolved in a timely manner.
The most recent call on 30 Dec 2020 was awkward due to language difficulties. The call centre girls are very patient, speak good english, and seem to know their work, but I often had to ask them to repeat things, sometimes several times. They need to speak more slowly.
In the finish, my problem seemed to resolve itself.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel Purchasedcant remember - ask Solis
Warranty Claim MadeNo
Purchase Price$4,500.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
S . Bracken ridge

S . Bracken ridgeSouth East Queensland, QLD

So far so good

published

Only used 26 panels as was invoiced for 30 they would not install them on the southside of the house , so had to argue to get refunded for the 4 panels that they took, was not really happy with the $300 offered as refund but i had to agree to it ,as i was getting nowhere , the installers where very efficient and friendly would recommend them to anyone

1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Page 2 of 31
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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