1 photo
Sunboost

Sunboost (page 2 of 31)

4.6 from 4,663 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.3 (502)
  • Product Quality
    4.2 (463)
  • Return Claim MadeYes (15) · No (515)
  • Shipping
    4.0 (1)
  • Customer Service
    4.3 (535)
  • Timeliness
    4.1 (205)
  • Job Satisfaction
    4.2 (210)
  • Rates and Fees
    4.2 (188)
  • Installation
    4.4 (494)
  • Warranty Claim MadeYes (18) · No (508)
  • Purchase Price$4,135.32
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Service

published

We had the wiring in inverter burn after 2 years but the staff (Emma and Raymond) were very helpful and fixed the problem promptly. We are very happy with the outcome.

Customer Service
Timeliness
Sunboost
Sunboost T.Sunboost
Shaun
Shaun
  • 2 reviews

Very Happy and great work

published

Communication was really good when promoting and selling. They did a lot of the ground work right up to contacting the power provider. Was contacted a week before about instalment and took 1/2 a day to complete. The workers where great ad full of knowledge. I will recommend to friends.

Job Satisfaction
Rates and Fees
Sunboost
Sunboost T.Sunboost

Great Service With A Good Price

published

The whole process was handled in a prompt and professional manner. Would have no worries recommending sun boost for your solar installation. Thank you for an easy and pleasant experience.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all

Good Service, easy to use

published

Fast service with easy to follow instructions. Amy was incredibly helpful in setting up my Solis generator! Would recommend to anyone looking to change their power consumption to be more eco friendly!

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
Get quotes

Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes
Ian
IanSydney, NSW

Good experience

published

The installation was organised within a couple of days and the installers appear to have done a good job, as when tested all was OK and they were very thorough. I also have had good follow ups on the requirements.

Value for Money
Incentivised Review No
Sunboost
Sunboost T.Sunboost

Excellent service all round

published

From the initial query to the final installation, the Sunboost team made it easy. They were not pushy and listened to my needs and requests. Thank you for your professionalism.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
jennifer
jenniferMetropolitan Adelaide, SA
  • 2 reviews

problems solved efficiently

published

i had issues with the electrical installation but when it was found emelia organised for a different electrician who did an excellent job and completely thorough. emelia was brilliant at resolving the issue.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

No complaints so far!

published

I had considerate and accurate information explained to me throughout the entire process. The follow-up by Ethan was also great. I would recommend Sunboost without reservation for excellent customer service and for doing a great job!

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

Great job, so impressed.

published

Communication was very ok, and installation perfect. Good performance since 4th February 2021 installed. I have not had any issues. So I will recommend to my friends and relatives for the product.

Customer Service
Job Satisfaction
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Sue
SueGreater Melbourne (Inner), VIC

Good service

published

No waiting time for installation , good communication, act fast when it comes to problems We had broken tiles under the panels ,Zack from Sunboost was great he was communicating with us on a daily basis until it was all fixed . I do recommend this company

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
Get quotes

Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes

Fantastic communication i must say !!

published

This was the quickest process I've ever seen...Great work Guys. Feedback and communication was brilliant. Fantastic value and service. Will be recommending this to my friends and family. Keep up the good work guys.

Customer Service
Timeliness
Sunboost
Sunboost T.Sunboost
ranger m.
ranger m.South East Queensland, QLD

love the solar

published

good to deal with, answered all questions, install team was good, fast, clean happy to recommend to anyone. cant wait for meter to be upgraded ,to start using the sun.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

Good value

published

Installers were very polite, competent and explained how to use inverter. They arrived on time on the specified day. We had no problems with the company who provided good service and organised everything.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
Rick
RickBusselton WA
  • 10 reviews
  • 2 likes

A very good solar panel system

published

My new solar system works well.
There is very good support if any issues to be resolved such as recovery from mains power being turned off for any reason.
I would recommend the system.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

Great solar company

published

Friendly staff, very informative, quick reply to enquires and overall great experience with them. So far I’m happy with everything, customer service, the installation process and the installer, they were all amazing.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all

System installed and going well

published

13kW System was installed after an initial delay of 4 weeks. Other than that I’m happy with the whole process from start to finish. The installers were friendly and they did a great job.

Incentivised Review No
System Size13 KW
Sunboost
Sunboost T.Sunboost
Get quotes

Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes

solar

published

good installers no problem done professionally friendly staff clean and tidy,scheduling was good and on time the overall service was very good made easy a bit pushy on payment prior to the job being completed however all in all happy

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
terrybyrnes1
terrybyrnes1Illawarra, NSW

Good experience and service

published

Very happy with the Sunboost installation and performance.
A few small items to attend to, but Cameron is very attentive and a pleasure to work with , addressing any issues promptly

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

Good experience so far

published

I found Sunboost were very competitive on price. Good experience with the installers. They were local and very professional. Explanation of how to turn it on and look after it was good.The solar is working fine.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

Sun Boost Solar Service

published

The company took three days to complete the job due to bad weather. My house is 8 years old. The roof tile is flat terracotta. 41 tiles were broken. I had to visit the tile company twice (45 km away from my home) to purchase spare tiles - time and money. Sun Boost staff are very responsive. I hope my house roof will not leak in the near future. Lucy from sale service attended my request on time. My advice would be that if your roof tile is flat terracotta, be mindful. I am asked to inform Sun Boost if I come across any roof leaks.

Value for Money
Customer Service
Sunboost
Sunboost T.Sunboost
Engunan
EngunanSydney, NSW

Very Helpful

published

I have raised a concern regarding the operation of my system. Emma from Sunboost was very helpful in finding a solution for my concern. She has taken time to consult with installers and technicians to address the problem.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

Good customer service

published

A friendly customer service name “ Hailey” . Thanks her follow up today. She is very calm, helpful and trying to help me solve my wifi connection problem. This is good and appreciated.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
Allan
AllanPerth, WA

4 Unit Site Midland

published

Great service and price , got the job done extremally fast. No hassle from quote to installation.
Scott was very good at keeping me updated with all the procedure and timing of the installation.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
ROBYN RILEY
ROBYN RILEYMetropolitan Adelaide, SA

SOLAR PANELS

published

Panel install went real well. Had a few problems with second inverter in the shed but spoke to Emilia a number of times and finger's crossed it is all sorted .Next will be trying to do wifi set up.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

Wi-fi set up issue and resolution

published

After having a Sunboost system installed, I was having great difficulty in getting the system to talk with my smart phone.
Thanks to Nora from Sunboost, I now have access to my data.
Nora was extremely patient with me and helped me step-by-step to manage the linking process, a difficult feat given it was all done remotely.
My thanks again to Nora and Sunboost

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
Page 2 of 31

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

See all Sunboost questions

Get an answer from our members and Sunboost representatives

Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
Visit official website

Other Solar Panel Installers

Previous
Next
See all Solar Panel Installers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

Find the right Solar Panel Installer

Receive up to 3 quotes with ProductReview.com.au

Start NowNEW SERVICE