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Sunboost

Sunboost (page 3 of 31)

4.5 from 3,718 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (376)
  • Product Quality
    4.2 (346)
  • Return Claim MadeYes (8) · No (397)
  • Customer Service
    4.3 (407)
  • Warranty Claim MadeYes (13) · No (387)
  • Purchase Price$4,184.26
  • Timeliness
    4.2 (104)
  • Job Satisfaction
    4.3 (97)
  • Rates and Fees
    4.2 (93)
  • Installation
    4.4 (383)
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Sunboost - the way to go

published

Everything from the first phone contact to the timely installation was managed smoothly. Installation time arrived and the installers were on time , explained the process, and completed the work very well. Would recommend

1 comment
Sunboost
Sunboost T.Sunboost
Pam B.

Pam B.Mid North Coast, NSW

  • 2 reviews

Very impressed with professionalism

published

Several unfortunate postponements due to weather, but very professional and helpful. The installers did a great job despite one hiccup, but I am very satisfied with the result and would recommend Sunboost wholeheartedly

1 comment
Sunboost
Sunboost T.Sunboost
Yes

YesPerth, WA

  • 2 reviews

So far so good..

published

Installation process was good as far I could see, installers may have different view as they have to lift all panels manually on to second story house roof..

1 comment
Sunboost
Sunboost T.Sunboost
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Piero T.

Piero T.Perth, WA

Good Solar System

published

- a bit pushy in the sales, though very responsive to variation on the quote
- after commitment, process went fairly fast and easy to track
- Installation took place very fast, and was done with very good quality
- on enquiry of the performance of the panel, person providing feedback was not polite (area for improvement here!)

1 comment
Sunboost
Sunboost T.Sunboost

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ludleludle

ludleludle

  • 2 reviews

Good value

published

Good value about 25% less than a previous installation. One issue with misplaced requested information slowed the process down. Took an additional 10 days for the application. Local installers were excellent.

1 comment
Sunboost
Sunboost T.Sunboost

Installation went well

published

The installation process seemed to go well. The installers arrived late, but other than that were friendly and seemed efficient and competent. The finished job looks good

1 comment
Sunboost
Sunboost T.Sunboost
Sanith G.

Sanith G.Southeast, SA

Satisfied with overall experience

published

The installation went like clockwork. We had no issues at all.The Joe, who we dealt with on the phone was friendly, competent and efficient.The installers were equally efficient and professional.

1 comment
Sunboost
Sunboost T.Sunboost
Ranmadura R.

Ranmadura R.Bonner 2914, ACT

Satisfied with overall service.

published

All good and satisfied.
Because of the weather conditions, they couldn't install it on time. Installers arrive at my place a week late. But they did a good job. The system is working perfectly.

1 comment
Sunboost
Sunboost T.Sunboost
bert

bert Metropolitan Adelaide, SA

very quick and trouble free installation

published

the installation team were very prompt ,friendly and efficient. The whole process from initial contact to installation was quick and seamless

1 comment
Sunboost
Sunboost T.Sunboost
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Good Solar Panels

published

Good and easy service, workers installed the panels within a day, polite and helpful and cleaned up before they left. Panels look nice on the house, and overall satisfied with the work done so far.

1 comment
Sunboost
Sunboost T.Sunboost

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Yogesh

Yogesh

  • 2 reviews

Overall a good experience

published

To start with system quotation, installation and service to setup wifi was good. The things not up to the mark are no per-install inspection or design. I end up paying extra for split and instead of 20 panels end up with 18 panel on the roof.

If someone inspect or design the system prior to installation customer will know in advance what they getting and what they need to pay.

1 comment
Sunboost
Sunboost T.Sunboost
Lisa Simpson

Lisa SimpsonPerth, WA

Very patient and helpful

published

After a couple of failed attempts to connect to the system on WiFi myself, I rang the Customer Centre. Spoke to Kevin who was very patient and helpful despite having to repeat the process several times or more. His patience and persistence finally prevailed and now I can view the details of my system on my phone and my Notebook. I should have called for help months ago, thanks Kevin.

1 comment
Sunboost
Sunboost T.Sunboost
cozi0759

cozi0759South West, WA

All service was great from all involved, can't wait to see how much I can save on electricity.

published

I was extremely happy with all service people from Janet, Ian and the installation crew. Can't wait to see savings.

1 comment
Sunboost
Sunboost T.Sunboost

Sunboost has done good job,

published

Installers (my case) are friendly understanding what they are doing. Getting along well with them. No issues after things done.

1 comment
Sunboost
Sunboost T.Sunboost

Installation great but few issues with admin comunication

published
1 comment
Sunboost
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Quick tidy installation

published

No issues with installation. Prompt and polite. Left the place tidy and installed well. Panels are straight and square and pleasing to look at.

1 comment
Sunboost
Sunboost T.Sunboost

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Brilliant Customer Service

published

From the first call for quotation to after install service has been prompt and excellent. Spoke to Lisa in first instance who was well informed and helpful, the installer Lionel and team very friendly and professional, lastly after sale service representative Tesena who was very helpful in resolving minor issues. All team has been excellent.

1 comment
Sunboost
Sunboost T.Sunboost
Bobtaymack

BobtaymackPerth, WA

Issue solved

published

I had an issue with incorrect settings giving an operating mode limited by voltage
Monika and Tesenal sorted it over the phone
System now banging out 5.00kw as designed

1 comment
Sunboost
Sunboost T.Sunboost

Service Good

published

Installation was good, my only feedback would be more updates as to where the job is up to, as was not really sure what was happening, but everyone was friendly and the work was done

1 comment
Sunboost
Sunboost T.Sunboost
12345abc

12345abcCentral Queensland, QLD

Happy

published

The panel installation process was relatively quick and easy. Overall happy with the service provided and have not encountered any issues.

1 comment
Sunboost
Sunboost T.Sunboost
Page 3 of 31
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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