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Sunboost

Sunboost (page 4 of 31)

4.5 from 3,718 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (376)
  • Product Quality
    4.2 (346)
  • Return Claim MadeYes (8) · No (397)
  • Customer Service
    4.3 (407)
  • Warranty Claim MadeYes (13) · No (387)
  • Purchase Price$4,184.26
  • Timeliness
    4.2 (104)
  • Job Satisfaction
    4.3 (97)
  • Rates and Fees
    4.2 (93)
  • Installation
    4.4 (383)
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Reviewer Photos & Videos

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Quick turnaround!

published

The panel installation process was quicker than I anticipated. The system looks great and easy to understand. Sunboost were great to deal with and were very responsive. The app needs work, very clunky and slow but that’s not a deal breaker.

1 comment
Sunboost
Sunboost T.Sunboost
No thank you

No thank youWestern Australia

Save lots of money

published

It was very easy no issues the team did very good work and clean up when finish very happy with the job and the team

1 comment
Sunboost
Sunboost T.Sunboost

Very happy

published

Part from having trouble booking in suitable date for installation the actual installation went well..price was reduced on tv during the time I ordered panels but was not offered reduced price once installation occurred..

1 comment
Sunboost
Sunboost T.Sunboost
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Jonp

JonpAU

  • 3 reviews

Upgrade

published

Good technicians, but did not seem to be properly briefed for the job. Inclusions I had discussed with the sales person were argued by the installer.

1 comment
Sunboost
Sunboost T.Sunboost

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Adnan Bashir

Adnan BashirSydney, NSW

  • 2 reviews

Solar world experts

published

Helpful and cooperative , trying to find the best solution for the active roof area. The job was done with licensed technicians ... Safe work . A large solar system was completed in 2 days. Very efficient .. thanks to Sunboost company and to the government program to support the clean energy generation. Highly recommend.

1 comment
Sunboost
Sunboost T.Sunboost
  • Verified customer

Looking forward to the savings

published

Installers were on time, polite and neat and efficient. The panels were fitted in 6 hours. Very happy, so far.

1 comment
Sunboost
Sunboost T.Sunboost

Very impressive sight

published
1 comment
Sunboost
Sunboost T.Sunboost

Alarm on solar

published

Quick instructions over the phone. Hope all will be ok going forward.
Stanley was very helpful and I hope we fixed the problem of the alarm showing often.

1 comment
Sunboost
Sunboost T.Sunboost

Easy Process

published

The process was quite painless. The installers were courteous, hard working, even in the rain and cleaned up after the job

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max

maxNorth Western Region, NSW

very helpful tech staff

published

i am pleased with the technical help carter and morgan were good to talk to
the inverter now averages 32 kwh
thank you

1 comment
Sunboost
Sunboost T.Sunboost

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The Brooms

The BroomsHunter Region, NSW

170511 - Raymond and Heston

published

The panel installation was very good. They were friendly and very helpful. No I have not had any issues. I have had to keep following up but other than that every issue has been resolved

1 comment
Sunboost
Sunboost T.Sunboost

great service from sunboost

published

The installers were very polite. installation was done without any disturbance to our activities. They explained what they were doing.

1 comment
Sunboost
Sunboost T.Sunboost
L . Fitzpatrick

L . FitzpatrickHunter Region, NSW

  • 3 reviews

WI-FI connection

published
1 comment
Sunboost
Sunboost T.Sunboost

Good value for money

published

We have had 4 solar systems installed by Sunboost and so far so good. I cannot fault their responsiveness to queries and promptness to installs considering our properties are located in regional South Australia. The only issue we had was due to change of supply request but that hold-up was more due to our energy supplier rather than Sunboost.

1 comment
Sunboost
Sunboost T.Sunboost
Liz Balding

Liz BaldingPerth, WA

  • Verified customer

All completed & up working

published

Top marks to the installers. They arrived promptly on a day which was 37 degrees, can’t imagine what it was on the roof. Kept them well supplied with cold water. Cleaned up after themselves. Gave me a quick tun down & instruction booklets.
Will be happy to recommend.

1 comment
Sunboost
Sunboost T.Sunboost
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Inverter Set up

published

Inverter was going out on over voltage on grid, Morgan step me though the process of checking the inverter and making alteration to correct the problem. He was very helpful. Hopefully the problem is now solved.

1 comment
Sunboost
Sunboost T.Sunboost

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Jeff

JeffCentral West, NSW

Panel installation excellent - still waiting on electricity connection.

published

Installers arrived a day early and completed job in day and half. Good explanation and left property in clean condition.

2 comments
Sunboost
Sunboost T.Sunboost
Jeff
Jeff

Solar installation

published

Installation went well. Up and running.
Special thanks to Roger and Emma. For quote to customers service all ever good.

1 comment
Sunboost
Sunboost T.Sunboost
Holland

HollandSydney Surrounds, NSW

Waited a while

published

the panel install was great .Workers were polite and helpful even repairing a previously damaged tile! Inverter install was delayed by the weather but was completed while I attended a medical appointment. There was prompt phone follow up.

1 comment
Sunboost
Sunboost T.Sunboost
Kenneth

KennethTasmania

Job not finished yet but appears to be on track.

published

Too early to really rate it as the system still needs some work & of course it is not operational at the moment.
However the attitude & professionalism of the installers was top.

2 comments
Sunboost
Sunboost T.Sunboost
Kenneth
Kenneth

Thanks for that.

Page 4 of 31
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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