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Sunboost

Sunboost (page 4 of 31)

4.6 from 4,663 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.3 (502)
  • Product Quality
    4.2 (463)
  • Return Claim MadeYes (15) · No (515)
  • Shipping
    4.0 (1)
  • Customer Service
    4.3 (535)
  • Timeliness
    4.1 (205)
  • Job Satisfaction
    4.2 (210)
  • Rates and Fees
    4.2 (188)
  • Installation
    4.4 (494)
  • Warranty Claim MadeYes (18) · No (508)
  • Purchase Price$4,135.32
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Great did as they said got the process moving and installed sooner than I ecpected

published

It was good , they said pictures as it's my investment property looks like a very professional job and they also sent me warranty details , easy installation process from beginning to end

Sunboost
Sunboost T.Sunboost
Mitch
Mitch Western Australia

Efficiency is great

published

Solar panels have been great and efficient, customer service not to bad either , my wifi doesn’t seem to want to work at the moment , but with the help of hector we are making progress , great product though =] and Thankyou hector for the assistance

Sunboost
Sunboost T.Sunboost
Peter
PeterSydney, NSW

Sunboost...no crap!!!

published

My experience with the Sunboost mob was terrific! I rang the phone number advertised on TV and David organised the install and Danny did all the paperwork and got the system hooked up to the network. My hookup was easy and now I benefit from the energy generated on my roof. I rang Sunboost because my friend had her system from Sunboost and it works great for her as well.
My only downside was that the electrician who wired the panels to the meter board was messy and left wire offcuts on the paving under the meter box.

Sunboost
Sunboost T.Sunboost
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MJH
MJHSydney, NSW
  • 3 reviews

Helpful service

published

Alexander from Sunboost was able to determine that one of solar inverters was faulty and organised a replacement. Thank you. A previous customer representative was not helpful in diagnosing this issue and therefore the whole process did take longer than I would have liked

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It was good

published

Didn’t have any issues very helpful I had no problem at all it was very easy to deal with her she explained everything very well I’m really happy with this company I can recommend this company to anyone with please

Sunboost
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Rhino
RhinoSouth East Queensland, QLD

Good service , neat install

published

Easy to deal with, great price, good communication, install neat and tidy.

I would recommend sun boost to anyone thinking of solar install.

9.9 kw system with Solis inverters and 30 panels

Sunboost
Sunboost T.Sunboost

It’s perfect

published

Good job no problems went in fast and is good no problems with the company or the way that they sold it was good at the following work was good

Sunboost
Sunboost T.Sunboost

Very professional

published

The whole process was made simple by the sales and installation teams.
Installation was seamless and completed in the time frame that I was given by a very polite and professional installation team.

Sunboost
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Planet lover..
Planet lover..North Queensland, QLD

Great look Elegant

published

Sunboost Solar Trina Panels look
Impressive.
We are very happy with the Installer
Reece Steel from Townsville.
Professional courteous reliable service.
Sunboost team are very happy to answer any queries offering options to suit your needs.
Great value for money.

Sunboost
Sunboost T.Sunboost
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Great Service

published

Excellent service by the installers
Fantastic support from Justin & Duke at Sunboost
Have no hesitation in recommending Sunboost to family and friends
Hopefully I can save some money and do my bit for the environment.

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Great service

published

Struggled a bit at first due to trouble shooting issues but the staff were polite and patient and helped to solve all issues promptly. Would definitely recommend. Installation was easy and technicians were polite

Sunboost
Sunboost T.Sunboost
Jeremy
JeremyPerth, WA

Looks good after 4 days

published

Installed 6.6kW System with 18 Trina 370 W panels and 5 kW Growatt Inverter with wifi stick included.
I thought the price was very reasonable.
Panel Installation went off without a hitch.
Installers were polite and didn't leave any mess.
After initial mix up with needing a scissor lift to install, everything so far seems fine.
The app is good once logged in.

Sunboost
Sunboost T.Sunboost

Pretty good so far.

published

Panel installation good, only issue, no wi-fi dongle but received quickly by post. The dongle paperwork was pretty useless. Helpful staff explained the process and got the system running quickly.

Sunboost
Sunboost T.Sunboost

Perfect advise and installation

published

Installed 8kw Growath and Trina Panels. Working perfectly. Great installers. Curtis was excellent with his knowledge and coordination. Generating over 40Kwh daily. Recommend Sunboost to anyone. Well done guys. Thanks.

Sunboost
Sunboost T.Sunboost

ammie

published

HGH injections and bull us please reply back to you should have the inner gard mount trying to find out if I could get these in gravel road Devonport how to get

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Great service

published

Great service from original sales contact through to post-installation follow up. Installer were on time and efficient, including cleaning up and giving instruction on the inverter unit. Looking forward to reduced electricity bills.

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Lyn C.
Lyn C.Metropolitan Adelaide, SA

Excellent service Lucy ,

published

Happy with the service, Lucy was very helpful with setting up and patient and polite. The panel installation was straightforward and I have found dealing with Sunboost to be professional at all times.p

Sunboost
Sunboost T.Sunboost

Great job

published

Panel installation was good. No issues.
Everything went smoothly including a refund on 2 panels when they wouldn't fit on the roof. Waiting to see what our next electricty bill will be.

Sunboost
Sunboost T.Sunboost
Yeti
YetiCentral Queensland, QLD

Great system and overall product

published

The initial stages of quotes and acceptance were smooth and fast. Scheduling and time for install was a little slower than I anticipated, however I understand they sre very busy. Installation by a contractor was my biggest issue. The contractor was less than helpful and rude. Sunboost, however dealt with the matter very promptly and efficiently.
I had trouble setting up the WiFi connection on the inverter and the app. Duke was great with his knowledge and assistance in helping me with this. Now it is all up and running as was discussed at the start.
Very good.

Sunboost
Sunboost T.Sunboost
Lena
LenaIsabella Plains 2905, ACT
  • 2 reviews

Amy customer service

published

Fixed problems that were there still waiting to see system benefits before being convinced protruding metal from roof slightly detract from looks broken tiles needed replacing after work by techs

Sunboost
Sunboost T.Sunboost
Jane T.
Jane T.Metropolitan Adelaide, SA

WiFi stick

published

Difficult to set up, the WiFi stick would not connect, was frustrating when I wasn't listened to, explaining the stick was not working , in the end we got a new one after having to repeat the same thing over and over. Evan with the new stick I had to argue with internet company for a new modem and buy a extender, very frustrating
Would like to thank Lucy for her patience and helping us through this

Sunboost
Sunboost T.Sunboost
  • Verified

Quick and efficient service

published

Staff were courteous, quick and efficient. Peter kept us in the loop.
The installation crew were polite, introduced themselves and tidied up.
The sparky was very knowledgeable and personable.
The company followed up to check we were happy.
Would recommend to others!

Sunboost
Sunboost T.Sunboost

Sunboost's professionalism

published

Sunboost personnel was good to deal with, very professional, and answered my questions. The installation date was a challenge to arrange as the address was in regional NSW. The installation itself was a fuss-free exercise, being completed in half a day. The installer was friendly, and informative. Left the site neat and tidy.

Sunboost
Sunboost T.Sunboost

Help with internet connection

published

Amy was patient and helpful with the internet connection. At first I found it lengthy and kept putting it off but with Amy's help it was done quickly and easily.

Sunboost
Sunboost T.Sunboost

Good value system!

published

The whole team was always professional and polite...
I think some of the guys behind the phones need a little more time in the field to understand the nuances of the industry, however i am pleased with the overall product and service!

Sunboost
Sunboost T.Sunboost
Page 4 of 31

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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