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Sunboost
4.5 from 3,622 reviews · View Statistics

Reviews

  • Value for Money
    4.9 (1,882)
  • Product Quality
    4.8 (1,766)
  • Return Claim MadeYes (36) · No (1,887)
  • Customer Service
    4.9 (1,982)
  • Warranty Claim MadeYes (53) · No (1,872)
  • Purchase PriceA$4,133.05
  • Timeliness
    4.8 (522)
  • Job Satisfaction
    4.9 (489)
  • Rates and Fees
    4.8 (477)
  • Installation
    4.9 (1,809)
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Jem

JemPerth, WA

A satisfied customer

published

The work was done on time on the two tenanted houses, I was provided with right documentation, the system was producing a bit over 4kw when they left, I did prune a tree on one house that would shade some panels in late afternoon requiring me to be on the roof to reach some branches while panels were being installed and the workmanship was clearly being done professionally without damaging the roof. Only done 2 days ago so proof of the pudding may be better judged after some time has elapsed. All the people I dealt with managing the process prior to installation were very courteous, helpful and replied promptly to my emails.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Panel PurchasedAstroenergy Astrosemi 330W Black Frame 120 Half-Cut Cells Mono (CHSM60M-HC-330)
Warranty Claim MadeNo
Purchase PriceA$2,981.00
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1 comment
Sunboost
Sunboost T.Sunboost
Allen

AllenNorthern Region, NSW

Excellent customer service

published

The process leading up to installation was well-explained; follow-up was consistent. Installation was very efficient, minimal fuss but ongoing consultation.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Panel PurchasedGrowatt Min 5000TL-X
Warranty Claim MadeNo
Purchase PriceA$3,991.00
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1 comment
Sunboost
Sunboost T.Sunboost

Never gave up

published

This was after-sales service - and resolved beautifully by Carter from Sunboost who was always on hand for my queries. Thankyou also to Growatt who sent another usb for our inverter.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
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Great service

published

The technician was very helpful and made connection very easy. Thankyou so much. System was installed in half of a day.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.2 KW
Panel PurchasedSolax
Warranty Claim MadeNo
Purchase PriceA$2,800.00
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1 comment
Sunboost
Sunboost T.Sunboost

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A positive experience

published

From the time of enquiry, to organising the purchase, to preparing for installation and then post installation the team were most helpful and patient with me. The system isn't switched on as yet as I'm waiting for my new meter to be delivered & installed but I'm confident the process with go smoothly. I've received a number of follow up calls throughout the process to ensure it ran smoothly and found their after sales service so far to be wonderful. The installation team in particular were very thoughtful and careful during the process to ensure minimal damage to my roof tiles, I only had to replace two tiles as part of the process.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
Michelle

Michelle

  • 2 reviews

Most Happy

published

Dealing with this company was most straight forward. They were upfront and very helpful. All information was supplied in advance and follow up was great. This is the third system our family has purchased from Sunboost.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedGrowatt
Warranty Claim MadeNo
Purchase PriceA$3,200.00
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1 comment
Sunboost
Sunboost T.Sunboost

The system is working good just what I was looking for

published

The system when't up very easy and completed in half a day and I have had no issues with the company very professional

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size5 KW
Panel PurchasedAstronergy Astrosemi (CHSM60M-HC-330)
Warranty Claim MadeNo
Purchase PriceA$3,549.00
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1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Working better than expected

published

Instsllers started putting 10 panels instead 18 ,then could only do 17 . All got resolved easily. Very happy with everyone involved installers very polite and professional.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase PriceA$2,300.00
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1 comment
Sunboost
Sunboost T.Sunboost

Great staff member

published

My concerns were dealt with in a very helpful and professional manner. Ryder listen carefully to my needs amd carried out the investigation with great expertise.

Trustworthiness
Customer Service
Incentivised ReviewNo
System Size5 KW
Panel PurchasedSolax
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
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Clyney

Clyney

  • 2 reviews

Very happy

published

The staff at sunboost were amazing right from the start to finish the contractors hired to perform the job were top notch polite tidy and respectful didn't leave any mess and did a great job very happy with the panels

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase PriceA$3,500.00
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1 comment
Sunboost
Sunboost T.Sunboost

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chirag

chirag

  • 2 reviews

Awesome service and very fridnly and helpful stafff.

published

They just install 11.47 KW system on my roof top and the team is been helpful and very Friendly in nature always answer the call and provide the right advsie.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size11.47 KW
Warranty Claim MadeNo
Purchase PriceA$5,850.00
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1 comment
Sunboost
Sunboost T.Sunboost
Mohan Babu Y.

Mohan Babu Y.Sydney, NSW

  • Verified customer

Genuine and Honest

published

Panel installation was super easy. Sunboost provided the Solar panels and inverter of the highest quality. Much more efficient than our friends ones, they produce more kw comparatively to that of my friends ones, that’s the best proof of their product quality ..Customer service and care is top notch. Every member in the team is so knowledgeable, cooperative and friendly. Hats of to the management. Good luck for their future endeavours.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
System Size6.6 KW
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost

Perfect for my needs.

published

The guys were very efficient and with no problems at all to deal with. I would definitely recommend them . Cheers.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
System Size5.5 KW
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1 comment
Sunboost
Sunboost T.Sunboost

Great product

published

The team at sunboost were professional and extremely helpful. They made the whole process extremely easy and the installation team was quick, and the panels look good too.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Longtime coming

published

It seems to go okay on installation
We haven’t had any issues with the company as yet still waiting for a smart meter to be installed and the system to be turned on

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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This done very professionally and resulted in the issue being resolved

published

Very easy to operate the panel sun boost operator took me through the operation to resolve the issue she was every good 10 our10

Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase PriceA$3,500.00
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1 comment
Sunboost
Sunboost T.Sunboost

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Happy Customer

published

The whole process from start to finish has been Excellent,I would not hesitate to Recommend Sunboost or use them again.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
Guy

GuyHunter Region, NSW

  • 2 reviews

Thank you Ryder #SB127464 for your kind help and fantastic customer service thanks again a grateful customer Guy Perrine

published

The ability to connect the Shine App to one's phone and then the Growatt device to one's WIFI is not easy but Sunboosts customer support is invaluable.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sunboost
Sunboost T.Sunboost
David

DavidHunter Region, NSW

So Happy we went to Solar Energy.

published

Very good to deal with and organised. The installation was on time and Sunboost scheduled everything for me with my energy provider to be ready to change to solar. My bill was $1400 a quarter so the savings are well worth the change.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$3,800.00
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Very prompt, and responsive

published

Quotation and information was fast and informative. Installation was booked in within the week. No problems with install. Sunboost followed up on the install

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Panel PurchasedTrina
Warranty Claim MadeNo
Purchase PriceA$3,491.00
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1 comment
Sunboost
Sunboost T.Sunboost
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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