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Sunboost
4.6 from 6,414 reviews · View Statistics
Listing monitored by Sunboost

Pros

Efficient installation process
Professional customer service
Great value for money

Reviews

  • Customer Service
    4.8 (4,069)
  • Timeliness
    4.8 (2,401)
  • Job Satisfaction
    4.9 (2,384)
  • Rates and Fees
    4.7 (2,141)
  • Installation
    4.8 (3,657)
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Raju Shrestha ACT

published

The whole process like getting a quote, installation process and the staff,'s behaviour were really great. They were experienced and very talented and comfortable as well. Very good product and the service, make me satisfied and happy customer.

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Rad
RadSydney, NSW
  • 2 reviews

Customer service at its best!

published

The whole process from quotation to installation was seamless. The representatives were professional and courteous at every stage. Thank you to the Sunboost team; it was a pleasure dealing with you.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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SB280209 Good Service

published

After solar installation, my roof caused leakage because of that. Sunburst arranges an installer to fix the roof leakage and they paid for the painting too. Sunboost provides good customer service.

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Excellent Company and people to work with

published

Very informative and helpful, patient, and easy to work with, especially being an older customer. I was guided through each step. I am happy to have such a positive result. From start to end, very helpful people. Especially thank you to Lucy who guided me to connect to wifi.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Tracy Taura
Tracy TauraOutback, SA

Wifi set up

published

Ethan has been very helpful during this process of setting up and wifi so I am able to check my solar usage . Very informative and smooth process thank you muchly

Incentivised Review No
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Bob
BobMetropolitan Adelaide, SA
  • 2 reviews

After service

published

Impressive and super efficient.Solved my problem within 2days.All companies should aspire to this standard of warranty service.Replaced my solis inverter that failed after 4 years,the staff were very good to deal with.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Excellent After Sales Support

published

I am very happy with the latest support I got. I was really waiting to see, how is the after sales support that is where a company truly shines.
I noticed my Inverter (2 year old) was not displaying anything which looked like power issues. I raised a complaint and within few minutes I received a call from technician (Noah) asking for more details and few pics. On checking the pics, he arranged a installer visit.
Next day, the installer was at my premises and within an hour I had a new, latest inverter installed. They replaced the faulty one.

The turn around time was awesome !

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Trustworthiness
5/5
Incentivised Review No
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Ashika Kumar
Ashika KumarSydney, NSW

Pricing

published

There were issues with pricing a couple of times but it was dealt within a timely manner. People installing the solar panel and best nest did a good and efficient job.

Customer Service
3/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
3/5
Installation
4/5
Trustworthiness
3/5
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The reviewer stated that an incentive was offered for this review

Carrol Doecke
Carrol DoeckeMetropolitan Adelaide, SA
  • 2 reviews

Very happy with the guys that were here today very professional This has been an easy process panels look great

published

Extremely easy installation no issues WIFI set up was so simple and very useful and has been an easy press to get this the installers were efficient and friendly happy customer

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Mary
MarySydney, NSW
  • 2 reviews

Very good system and fast turn around with all questions regarding installation and function of the system.

published

The panel installation process was quick and there were no issues at all. Very professionally done. At all stages the communication was excellent. Noah was polite and professional at all times.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Excellent Service

published

Sunboost was great, they were constantly checking with me and their installers to make sure everything was in order during installation and it was, work was completed seamlessly ! There were 3 unused panels as they did not fit my roof and Sunboost gave me a refund for these right there and then. I have read reviews of people experiencing nightmare installations and money not being refunded, Sunboost definitely is not one of them ! Their After Sales support is terrific too !

Incentivised Review No
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David Peart
David PeartSydney, NSW

Was Perfect

published

I did not have any issues with the installation, in went ahead in clockwork precision.
And setting up the Wi Fi was reasonably complicated and Nora certainly new her work and was able to guide me through without too much trouble. I now look forward to monitoring the electricity that is being generated on a daily basis.
I would recommend Sunboost to anyone interested in installing solar panels to their homes.

Incentivised Review No
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had help with wi fi setup

published

i thank Clay for his help in organising the installation of my solar system.
I also wish to thank Ethan for helping me set up the wi fi. I am 81 years of age so it took me a little longer to work with Ethan, but with his patients and understanding we managed to succeed.

Incentivised Review No
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Sheena
SheenaHunter Region, NSW

Great company to deal with

published

Installation was quick and easy, very happy with Sunboost, would recommend to anyone interested in getting Solar, from the start the end, very professional, very excited to see my electricity bill next summer

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
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The reviewer stated that an incentive was offered for this review

Great solar, great service

published

Fast and efficient service. No question was too hard. Everything explained everytime I asked, no matter how many questions I asked. Honest & Reliable. Installers were super helpful, friendly and ONTIME.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Shaun
ShaunSouth East Queensland, QLD
  • 2 reviews

QLD new solar

published

Good products and good install. Sam provided good advice on the products and a fair price. The installation guys worked well with a difficult install and got the job done well and neatly.

Customer Service
4/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
3/5
Installation
5/5
Incentivised Review No
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Exceptional

published

All team members are friendly and helpful. Joe is the person who organised everything for us. He is very helpful and kind person. The installation team was exceptional. They did great work.

Incentivised Review No
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Raden Mohamad
Raden MohamadPerth, WA

Getting used to having solar panel

published

The Installation of panels was done by two very friendly and professional staff. I have no issues with them. Jenny the consultant was very helpful and accommodating during the conversation.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
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All easy to get done

published

We had a great experience with Sunboost, all easy to understand, great people to talk to, able to discuss anything we didn’t understand, installers were polite, done a great job. Sunboost were checking to ensure we we satisfied with the outcomes.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
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Review

published

The service provided was excellent. The customer service operator was very kind to explain all the steps nicely She guided me through everything which was really helpful. Thank you very much

Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
3/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
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Thank you Nora for helping me with the configurations of my solar system. Have a great day.

published

Thank you for helping with the installation of my solar system. Was very helpful and easy to deal. The system is very modern and hoping to get very little oir nothing to pay on my electricity bill.

Incentivised Review No
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great customer service

published

Panel install was easy (this was done 2 years ago)
No issues with company, great customer service. Delt with Lucy today regarding wifi set up. easy instructions to follow through thank you

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Sunboost
Sunboost T.SunboostSend a private message
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Leanne
LeanneMid West, WA

Great service

published

The staff communicated and followed up which made install effortless especially when we could not be present at the date/time. I would highly recommend this company to anyone who has had difficulty accessing solar in hard to service towns.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Sunboost
Sunboost T.SunboostSend a private message
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mzh
mzhCrace 2911, ACT
  • 2 reviews
  • 2 likes

Exceptional service .

published

The whole process from the moment we got the quote to installation has been managed professionally. Keeps us informed throughout the whole process . Called us to check on the progress and to know if we have any concerns. Completely transparent. Very impressed with overall quality of service .

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
5/5
Incentivised Review No
Sunboost
Sunboost T.SunboostSend a private message
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timtamsinyajimjams
timtamsinyajimjamsAU
  • 2 reviews
  • 1 like

Totally recommend for the installation of solar panels.

published

Highly recommend Sunboost for a solar panel installation. The customer service guys were very helpful over the phone and answered all my concerns promptly, and on the day of installation, the team that attended my house was very friendly, they did an amazing job and they cleaned up after themselves and left no mess behind.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Sunboost
Sunboost T.SunboostSend a private message
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