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Sunboost

Sunboost (page 3 of 116)

4.6 from 4,100 reviews · View Statistics

Reviews

  • Value for Money
    4.7 (2,094)
  • Product Quality
    4.7 (1,968)
  • Return Claim MadeYes · No (2,309)
  • Customer Service
    4.7 (2,192)
  • Warranty Claim MadeYes (50) · No (2,221)
  • Purchase Price$4,270.78
  • Timeliness
    4.7 (732)
  • Job Satisfaction
    4.8 (707)
  • Rates and Fees
    4.7 (664)
  • Installation
    4.8 (1,985)
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Great experience

published

Sunboost were very easy to deal with, from sales through to installation. It is a slow and lengthy process, however I was informed along the way.
The workmanship was very neat. I would definitely recommend.

1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

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287 reviews
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Stuart

StuartPerth, WA

Duke was fantastic

published

Duke , Melvin and the install tream were extremely positive and helpful during the installation of the App and system I could Never have done this without his help.
He was polite and very nice during the whole process
cheers.

1 comment
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Wi-Fi installation

published

A little involved but the Sunboost assistant was very patient and obviously knew how to ensure we ended up with an excellent final result. The unit seems to be working extremely well.

1 comment
Sunboost
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prattco1953

prattco1953Wide Bay-Burnett, QLD

  • 2 reviews

The team at Sunboost are very professional, keeping me informed along the way. Installation was very quick and neat job

published

Everyone at Sunboost made our life so much easier in arranging everything, installation was very fast, and very neat and tidy installation. Very happy with our choice of Sunboost solar system.

1 comment
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Scott

Scott Perth, WA

.Very satisfied with installation done ,Installers were very prompt and friendly very helpful .Will recommend to friends

published

Installer explained where the panels were going on the roof and best place to put meter box as we were uncertain about where it was being placed .was happy with the outcome.

1 comment
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Kathleen H.

Kathleen H.Gowrie 2904, ACT

App and Data Installation Assistance

published

Lucy from Sunboost was extremely helpful and patient when assisting me with app settings and retrieving PV data today over the phone. I'm now very happy to see my solar data usage and $$ savings at a glance.

1 comment
Sunboost
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Ever Power Solar

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287 reviews
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Russell

RussellNorth Queensland, QLD

Great help today

published

Every thing was sorted well, as I am not very good with IT. Lucy was very patient and helpful.It took a while but we got every thing sorted out.Thank you

1 comment
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John

JohnPerth, WA

Great service from Sun boost and staff- Well done and thank you

published

The process was very quick and efficient from start to finish of the installation works. Ian, Mark and the team were very friendly and spot on with their responses if I needed any queries answered. I was very impressed with the installation and the quality of work by the installation team. Overall very satisfied will spread the word

1 comment
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SB229348 - Kevin

published

Im very happy with installation, i will definitely recommend Sunboost to my friends. Kevin spent a lot of time to help me to get my choice of set up the app on the inverter. also he organize the change of inverter from growatt to solis in matter of few days. Thank you so much all your assistance.

1 comment
Sunboost
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Masuda

MasudaSydney, NSW

Perfect

published

No issues at all I m happy with the installation done.
Great job.
I will refer my neighbours to get as well.
I wait for everything to get processed.
I will ask my more family members to get it too.

1 comment
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Excellent Support from Duke

published

We were having difficulty to set up the wifi on our Solis solar system. Duke talked us through step by step on how to set it all up. He was very efficient and knowledgeable.

Thank you Duke.

1 comment
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Tracey G.

Tracey G.Metropolitan Adelaide, SA

Lucy was very helpful

published

The panel were fitted quickly with no fuss ,I’m not good with understanding Lucy call and talked me though step by step how to set up wifi this made easy

1 comment
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Ever Power Solar

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Ohanes

OhanesSydney, NSW

Excellent support from Hector at Sunboost

published

I had issue with Solis application and Hector from technical support was handling the case, he was very professional and knowledgeable and got the issue sorted out in no time.
Many thanks Hector

1 comment
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Nutmeg61

Nutmeg61Gordon

Regards WiFi connection

published

Lucy was extremely helpful, although I am so computer illiterate but she was so helpful I’m not sure how older people cope with this, hope I never have to do this again

1 comment
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On time service. Friendly installer's

published

Panel installation was quick and easy.

Just waiting for workers to return to cut overhanging beam off.

Still new so a bit early to know if the panels will provide a lower electrical bill as yet.

1 comment
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Neil

NeilWestern Australia

Excellent!

published

Installation process was smooth and fast. The installation team that came out were really nice guys and were efficient and tidy with their work. Would definitely use this company again.

1 comment
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excelent

published

Easy Company to deal with, professional and most courteous installation people who arrived on time took the utmost care and were rewarded with fresh cooked Anzac biscuits from my wife . I would recommend this company and will use them again on a new house I am building.

1 comment
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Jack

JackMid North Coast, NSW

  • 2 reviews

Couldn’t be happier!

published

The process from the initial phone call to installation was flawless and I could not be happier. Their communication through out the process could not be faulted! Very happy and would highly recommend.

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Sunboost
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Ever Power Solar

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287 reviews
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Just what we needed.

published

I would recommend Sunboost to anyone, the company has been a pleasure to deal with.

The panel installation process was easy. the team turned up on time, were friendly, courteous and knowledgeable. I was impressed with their professionalism and the fact that they took the mountains of rubbish with them was even more impressive.

1 comment
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lawrence

lawrenceSouthern and Hills, SA

Happy customer.

published

Extremely pleased installed a solar system, no more expensive electric bills. Should have installed sun boost along time ago. No problems with installation and no hassles with the company, company rep Wilson was very helpful. Lawrence.

1 comment
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Page 3 of 116
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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