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Sunboost
4.6 from 3,967 reviews · View Statistics

Reviews

  • Value for Money
    4.9 (1,932)
  • Product Quality
    4.8 (1,817)
  • Return Claim MadeYes (22) · No (2,056)
  • Customer Service
    4.9 (2,020)
  • Warranty Claim MadeYes · No (2,113)
  • Purchase Price$4,147.51
  • Timeliness
    4.8 (648)
  • Job Satisfaction
    4.9 (630)
  • Rates and Fees
    4.8 (591)
  • Installation
    4.9 (1,856)
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Good job!

published

Dexter & Jasper did a good job supporting the process.
The installation went smooth, many thanks!
The prices was competitive.
I would love to see a local manufacturer supplying the panels
Many thanks

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Ever Power Solar

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278 reviews
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Very Happy

published

Installation was professional and done on time. The installation team arrived on time and explained what they would be doing. Friendly installers and cleaned up after themselves. There were no issues of any kind from the start of the finish of the entire process.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedSolice
Warranty Claim MadeNo
Purchase Price$3,300.00
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Dianne

DianneCentral West, NSW

Happy customers

published

Great. Installation Makes a difference knowing that the product is helping save money and the environment.

The installation staff took the time to listen to our requests and the App contact was extremely patient and helpful.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Panel PurchasedSolaris?
Warranty Claim MadeNo
Purchase Price$4,000.00
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Angela

AngelaMetropolitan Adelaide, SA

Friendly service

published

Plight non-pushy sales and friendly hard working installation crew made the company a pleasure to work with.
I was updated continually on the progress of the installation and my preferences were taken into consideration throughout the process.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,291.00
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Phil S

Phil SHunter Region, NSW

Happy solar customer

published

The system has been up an running for months but without app operating satisfactorily. A phone call to Kevin sorted my issues out today so now we can monitor solar production daily. Just received my latest electricity account. Another credit. Great result .

Value for Money
Product Quality
Incentivised ReviewNo
Warranty Claim MadeNo
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Nars G.

Nars G.Australian Capital Territory

Great product , Great Service, Great Deals

published

Sunboost have provided excellent service from start to finish. From the initial sales, product selection, installation and follow up services had been world class and we were very impressed with the deals. The installers were polite, professional and filled me with confidence about the installation.We would highly recommend Sunboost to anyone and always give a 5 star rating to the team- Keith,Wilson,Robin& Duke!!!
Thank you again!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size11.1 KW
Panel PurchasedTrina
Warranty Claim MadeNo
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

278 reviews
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Dave

DavePenrith, New South Wales

Seems to be working, Lets wait for the first bill to compare.

published

Overall process with Sunboost was great from start to finish, staff where kind and courteous and went through and explained the best position of the panels and left site as clean as it was when they came. After sales has been ok we have had a few calls to make sure we are happy with product and staff.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Warranty Claim MadeNo
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A1 happy

published

Everything went very well.
Good follow up with details etc
Easy to deal with
Called back when needed
No issues
I recommend them to friends
Good help setting up app also

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Panel PurchasedTrina
Warranty Claim MadeNo
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Laini

Laini

  • 2 reviews

Our electricity bills have more than halved

published

Had a positive experience with Sunboost. Everything they said they would do, they did, and on time. If I had any questions or concerns, they addressed them immediately. Very happy with the outcome.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$3,400.00
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The reviewer stated that an incentive was offered for this review

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Outstanding service!

published

The entire process of buying a solar system from Sunboost was perfection. Communication from the start to installation was easy and thorough, I felt guided and reassured throughout the entire process. Installers were prompt, polite, thorough and went above and beyond to fix any challenges that presented themselves. Incredibly easy to organise and highly recommended. Installers were very happy to educate me on how best to use the solar panels and how the system works.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Bal Goundar

Bal GoundarSouth East Queensland, QLD

Rectification of a small issue

published

The Panel installation was good, however, the installer made a hole near the Panel
I discussed this with Naomi and she followed this through to get it sorted.
Naomi has excellent personality and she is very thorougher, was in constant touch and followed the whole process to get it rectified, She has given full customer satisfaction.
She did an excellent job and I wish her well

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Warranty Claim MadeNo
Purchase Price$3,300.00
1 comment
Sunboost
Sunboost T.Sunboost
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Robin

RobinPerth, WA

  • 2 reviews
  • 2 likes

From Purchase to installation exceptional service

published

Installation was made to look easy neat tidy job. The team arrived 7.30 the installation was complete by 12.45 The system was generating power from that point All my queries were answered My property was left as they found it Thank you Sunboost

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedTrina Honey M 370W Mono TSM_370DD08M.08(II)
Warranty Claim MadeNo
Purchase Price$2,799.00
1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

278 reviews
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MELISSA

MELISSAHunter Region, NSW

Sunboost Solar Panels-Installation Private Residence

published

Installers had a wash out the day prior to installation, rang me and came in the afternoon on the Wednesday to make a start on roof installation, came back Thursday and finished installation. Explained things very well. Straight forward process.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Warranty Claim MadeNo
Purchase Price$4,800.00
1 comment
Sunboost
Sunboost T.Sunboost
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Tracy

TracySouth East Queensland, QLD

  • 3 reviews

Tracy Heaps QLD

published

Wilson was very friendly, polite, and knowledgeable regarding solar panels, nothing was too much trouble. The guys who installed the solar were amazing, friendly, and again, very knowledgeable. The whole experience was very smooth and easy, without any hassle. Highly recommend Sunboost!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Warranty Claim MadeNo
Purchase Price$3,997.00
1 comment
Sunboost
Sunboost T.Sunboost
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Jen

JenWide Bay-Burnett, QLD

66319 Jenny qld

published

Extremely happy with the process and the installation team. It was all very easy to organise and staff were all very professional in how they dealt with us as customers.

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Panel PurchasedAstronergy 330w black frame
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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GGG

GGGAustralian Capital Territory

This is the single greatest commercial company I have ever dealt with.

published

I have never experienced customer service, attention to detail or excellence in quality like Sunboost has provided. All stages of the planning process were seamless, right from first engagement to the delivery and install of the panels. My experience with the professional staff through to the expert installation team result in only one review - they are the very best!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size13 KW
Panel PurchasedTrina panels
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Talei

TaleiPerth, WA

Problem solved

published

Alex was so polite and helpful. It took several return phone calls to sort the issue. Alex was patient and clear when guiding me through setting up the online app.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase Price$4,400.00
1 comment
Sunboost
Sunboost T.Sunboost
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Gregory S.

Gregory S.Central Queensland, QLD

Pretty good

published

Panel instulation was good and fast, had to wait a bit long to get the solar system but i do live out in the bush and its hard to get installer out here, very happy with the installer done a great neat job

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$4,900.00
1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

278 reviews
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RanKul

RanKulSydney, NSW

looks like a good product that save on our energy bills

published

It was very helpful fron the from the Solar Service pereson LUCY, who was very professional and friendly. Had lots of time and communicate well for us to get the system /App set up.
Lucy was explaining the process clearly so that we could understand better.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.99 KW
Panel PurchasedTrino HoneyM 370W Mono Block Frame
Warranty Claim MadeNo
Purchase Price$5,000.00
2 comments
Sunboost
Sunboost T.Sunboost
RanKul
RanKul
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Julianne

JulianneSouth East Queensland, QLD

Sunboost solar panels and company great

published

The installation was smooth and no worries on time did great job.The Sales people were very informative and helpful. The installers were on time and cleaned up after, giving us a run down on how it works.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Purchase Price$4,799.00
1 comment
Sunboost
Sunboost T.Sunboost
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Page 1 of 106
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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