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Sunboost

Sunboost (page 4 of 171)

4.6 from 4,144 reviews · View Statistics

Reviews

  • Value for Money
    4.7 (2,385)
  • Product Quality
    4.7 (2,235)
  • Return Claim MadeYes (57) · No (2,384)
  • Customer Service
    4.7 (2,517)
  • Warranty Claim MadeYes (86) · No (2,368)
  • Purchase Price$4,243.82
  • Timeliness
    4.7 (865)
  • Job Satisfaction
    4.8 (851)
  • Rates and Fees
    4.7 (785)
  • Installation
    4.8 (2,249)
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Reviewer Photos & Videos

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Lucy help with wifi

published

Thank you Lucy for your help in Connecting the inverter to the wifi. I’m mobile wifi password and internet setup uneducated. But, you Lucy got me there in the end. Thank you.

1 comment
Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

295 reviews
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Bruno

BrunoCentral, SA

wifi logger setup

published

Thank you Lucy from sunboost your help and patience was most appreciated. I've had no problems to date and a happy owner of a pv system and with staff like this i look forward to the next time we communicate.

1 comment
Sunboost
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Rob B

Rob B

  • 2 reviews
  • 1 like

Thank you Sunboost

published

I rang Emelia from Sunboost today & he was very helpful with what I needed to speak to him about. It was so pleasing to speak to someone who appreciated the company he worked for & who gave his best for them in such a professional way. Thank you Emelia & Sunboost for resolving my issue.

1 comment
Sunboost
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Nina

NinaSouth East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified

Excellent Service Before, During and After Installation

published

Sunboost did an excellent job throughout the process of installing our solar panels. They were professional, very easy to reach and kept us informed. Their rates were very competitive as well. We're very happy with their service and would recommend them 100%

1 comment
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Blake

BlakeSouth-Eastern Region, NSW

  • Verified

Awesome product neat and tidy

published

Perfect communication from Sunboost with emails and phone calls updating any change in information and there installer was perfect with communication and very professional very neat and tidy highly recommended them

1 comment
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Paul in Gwandalan

Paul in GwandalanSydney Surrounds, NSW

After sales service

published

I could not find the app to check on the power being generated by my new solar system. I spoke to Amy who was very patient with me and guided me through the process. It took some time because I am not very good with technical, but Amy was excellent. She told me what to do, even though I made some mistakes, we eventually got there. I am very impressed with the service and while I do not write many reviews, I am happy to oblige in this case. Thank you very much, Amy, and sorry for being so slow to understand you. Paul.

1 comment
Sunboost
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Ever Power Solar

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Good experience and after service with Sunboost. I will be sure to recommend them.

published

Good installation process and have had no issues with this company. I am yet to see the value as it has only just been installed. I found Sunboost easy to deal with.

1 comment
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Great warranty and service

published

Had an issue with the solar inverter, it was replaced under warranty within a couple of weeks. The matter was dealt with with efficiency and professionalism. A really great service and a great company to deal with.

1 comment
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James Vickers

James VickersCentral West, NSW

SB236703 - Quick call back

published

Sunboost send installer to install solar and installer did great job but only thing was left out was export limit set hence was chasing up with installer they as Raymond to call me and he rang me and help me to get it send and give me useful information. Thanks Sunboost

1 comment
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Great experience - handled very professionally

published

The details of the system (both technical and financial) were thoroughly explained by the salesman. Updates on licensing and registration were given regularly up until the installation was scheduled. The installation team arrived at the scheduled time and carried out their work expediently. The crew were engaging, but very professional. Overall the panels look very good on the roof and the whole system represents very ggod value.

1 comment
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  • Verified

Solar panel installation

published

Very fast and efficient.
No issues except didn't provide the ordered inverter,even when I said no to changing the order.
Hope we have no issues with the GROWATT as they had a very bad reputation in the past.

1 comment
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Colin B.

Colin B.Illawarra, NSW

Quality product

published

It was well organised and carried out. No issues with the installation. I would recommend this company to install a system such as ours. The installer Wes polite and knowledgeable

1 comment
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

295 reviews
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Tina

TinaSydney, NSW

Can’t wait to see the outcome

published

They came on time and worked professionally. They only stopped, when they had to get inside the house to do something. The team came with their electrician. Glad to recommend for future customers

1 comment
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Excellent company to deal with. Very professional.

published

Correspondence with Sun Boost was with Heston and Miles, both were very professional and extremely helpful. Thanks to you both.
The company that came to install the system was very friendly, professional and did and extremely good job with the install. Very neat and quick!
Everything was carried out as discussed.

1 comment
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se18835 inverter check up

published

Noah was very considerate to call and check up on how my system has been performing over the past couple of weeks. I was happy to report no issues with the new inverter. Very happy to be making power again.

1 comment
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Merlin

MerlinSydney, NSW

  • 2 reviews

Great Customer Service

published

I had an issue connecting the mobile app with inverter. Hailey was great in assisting the issue. i got resolved. thanks for the support and big thanks to the whole team.

1 comment
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Pushkar

PushkarSydney, NSW

  • 3 reviews
  • 3 likes

Happy with customer service

published

I have had issue with the inverter which I opted for new installation, I got much needed help from Raymond - Solar Service Expert. He was very good and committed to the customers need.

1 comment
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Gaurav G.

Gaurav G.Sydney, NSW

  • 2 reviews
  • 3 likes

Amazing service

published

Panel installation was amazing and turn around time was 3 days. Also their staff is very helpful and always available. They helped us through the entire process which was quite helpful.

1 comment
Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

295 reviews
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Susan

SusanPeel, WA

Looking forward to saving on electricity!!

published

I found all staff at Sunboost very polite and happy, from phone calls to the installation. The installation team were really neat and tidy in their work, they cleaned up after themself. A big thank you to Ian, who was most helpful on the phone, he gave me a good understanding how it works. I now look forward to saving money on my electricity thank you to everyone at Sunboost, if I hear of anyone wanting solar on their roof I will definitely recommend sunboost well done team!!!

1 comment
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Peter

PeterPerth, WA

Installation review

published

I recently had a solar system installed and received a follow up call from Sunboost to discuss any issues I had with the installers. I mentioned one issue was the lack of explanation with the inverter and the wifi connection. The person I spoke to got Hailey to contact me and she was very patient (I am 76 years old) and talked me through the process of connecting the inverter to my mobile phone. Hailey was excellent and very thorough and also speaks very good English. All ok now thank you.

1 comment
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Page 4 of 171
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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