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Sunboost
4.6 from 4,905 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.8 (2,817)
  • Product Quality
    4.8 (2,664)
  • Return Claim MadeYes (70) · No (2,762)
  • Shipping
    4.9 (54)
  • Customer Service
    4.9 (2,949)
  • Timeliness
    4.8 (1,352)
  • Job Satisfaction
    4.9 (1,360)
  • Rates and Fees
    4.8 (1,219)
  • Installation
    4.9 (2,678)
  • Warranty Claim MadeYes (112) · No (2,731)
  • Purchase Price$4,064.67
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Solar Install

published

The whole process from quotation to installation was very good, smooth and well informed.
Installation was performed by very friendly staff who conducted themselves very well in regards to covid requirements. They were informative and provided information regarding the process of install and operations of the solar system.
I have no issues with the company and would use or recommend this company in the future.

Value for Money
5/5
Product Quality
4/5
Geoff Crandell
Geoff CrandellSouth East Queensland, QLD

Second system, great again

published

Excellent service from the office which took no time at all. The installation team were efficient and helpful and explained the installation, location of the panels and inverter and assisted with connecting the WiFi monitor in our computer. The whole process took no time. This is our second Sunboost installation.

Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost
DSP
DSPDarling Downs, QLD
  • 2 reviews

Good and reliable work done

published

Took me a bit of research to find out the right company for my solar needs. But they were patient with my every single query. They were helpful and good

Value for Money
5/5
Product Quality
4/5
Sunboost
Sunboost T.Sunboost
spiro d.
spiro d.Isaacs 2607, ACT

Solar work

published

Robert of Sunboost was very professional and honest. Great technitions. Looks great on my roof. And great follow up work. Thank you very team. PS looking forward to saving heaps

Customer Service
5/5
Timeliness
5/5
Sunboost
Sunboost T.Sunboost
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These guys Exceeded my Expectations.

published

The lead up was impressive with them calling me 2 to 3 times a day to make sure everything is in order, if it wasn't they fixed it.
Once I installed, there was a few little glitches getting it going. The constantly were onto me to sort it out.
The called me in most cases before i called them.
This is the best on line and on phone support i have had.

Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost
Shantil
ShantilMetropolitan Adelaide, SA

This is our 3rd system so yes they’re definitely value for money

published

Booked very quickly workman turned up on time and we’re promptly installing explained the procedure and finished when they said they would area left clean and tidy system was working on no time

Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost
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Peter Tyzack
Peter TyzackWide Bay-Burnett, QLD

great stuff

published

smooth install, knew what they was doing.
no issues so far but only been on for three days
always answer the phone or call you back, great service
would recommend sunboost to anyone

Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost
Sue
SueHunter Region, NSW

Solar upgrading

published

I would like to say a big thank you to Cameron for all his help with the upgrading of our solax inverter. He was very patient and guided me step by step. I would recommend this company to anyone looking at getting solar. Thank you Cameron

Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost
Valerie
ValerieHunter Region, NSW

Solar Panels

published

I have recently had solar panels installed by Sunboost ,and the people i first contacted re purchase of these along with the young men that installed them could not have been more helpful.
The installers where here nice and early they got straight into there job they explained exactly where they were putting the panels. The job was done quickly and professionally cleaning up any rubbish created.
The electrician showed me how to read the information output from the converter. I can highly recommend Sunboost.

Customer Service
5/5
Timeliness
5/5
Sunboost
Sunboost T.Sunboost
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Cathy
CathyCentral West, NSW

Sunboost Sensational Service

published

The installation was smooth from start to finish. My Sunboost representative kept me up to date every step of the way, phoning & checking to make sure I fully understood the process. The installation team arrived on time, were quick, efficient, friendly and left my clean & tidy home exactly as they found it. Follow up has been fantastic & has reassured me I selected the right provider. Highly recommend.

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Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost
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Annette
AnnetteSouth East Queensland, QLD

Fast and efficient

published

The team from Sunboost were fast and efficient completing the job within the day. Each step was explained and discussed with us beforehand. We were very happy and would definitely recommend.

Value for Money
5/5
Customer Service
5/5
Sunboost
Sunboost T.Sunboost
Paul
PaulMetropolitan Adelaide, SA

Happy First time customer

published

Looked for the best deal and settled on Sunboost.
From day 1 the communication was excellent - answered all my questions and help me decide the best option.
They did what they said.The installation went smooth and was professionally done.The installation team listened to my concerns and gave me solutions.The installation was completed exactly as planned.After sales follow up is excellent.
Paul
Adelaide.

Value for Money
5/5
Product Quality
5/5
Sunboost
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cooky
cookyNorth-West & West coast, TAS
  • 2 reviews

very happy with system 6.6 kw

published

had some issues with installation date but was sorted and the guys at sun boost were very helpful resolving this issue. once the guys arrived the install was quick and not a thing out of place when they left seemles

Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost
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Sunboost 10kw solar system

published

We were happy with the process, communication was always clear easy and they answered the hard questions I put on them. Installation went well and have had continued contact since to ensure everything is going correctly. All communication with staff was great customer service was awesome! Frank was excellent initially and the rest of the team were very helpful also including timely responses.

Value for Money
5/5
Product Quality
4/5
Sunboost
Sunboost T.Sunboost

Sunboost 10kW Solar system

published

The communication with myself through the whole process was great. The installation was professional and went well given it was over 2 days due to bad weather. System performing well

Value for Money
5/5
Product Quality
5/5
Sunboost
Sunboost T.Sunboost
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Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

8 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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