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Sunboost
4.6 from 4,663 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.8 (3,123)
  • Product Quality
    4.7 (2,940)
  • Return Claim MadeYes (76) · No (3,111)
  • Shipping
    4.6 (5)
  • Customer Service
    4.8 (3,276)
  • Timeliness
    4.7 (1,367)
  • Job Satisfaction
    4.8 (1,381)
  • Rates and Fees
    4.7 (1,244)
  • Installation
    4.8 (2,976)
  • Warranty Claim MadeYes (115) · No (3,075)
  • Purchase Price$4,090.48
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My query was resolved quickly and professionally

published

I emailed Sunboost regarding a maintenance query, My query rapidly addressed by Shanaya who put my mind at ease explaining the nature of my query professionally and in detail. Shanaya provided me with photos of my actual solar system so I could see exactly the part I had queried in my email. I was never pressured, rushed and was always put at my ease when discussing something I am not that familiar with. Many thanks

Value for Money
Product Quality
Theo V.
Theo V.Hunter Region, NSW

Excellent customer service

published

The whole process from start to Install was very good and so far happy with my savings.
More importantly the back up Customer service from Cameron and Duke setting up the Wi Fi was excellent and although complicated they were both exceptional ..totally recommend Sunboost Solar.

Value for Money
Product Quality
Rina
RinaMetropolitan Adelaide, SA

Customer Satisfied

published

I would like to thank Alexander order # SB218641 with his assistance in resolving my issue with my solar panels. I would like to express that Sunboost have always supported me with any issue I have had and I feel no anxiety in relation to calling and asking for assistance. Thankyou Alexander and Sunboost, I would not hesitate to speak positively of your company to other potential customers.

Value for Money
Product Quality
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After replacement inverter all seem to be going great

published

Install went fast and no problems, had trouble with inverter, Noah and Curtis got that sorted and has been replaced, going good now. Very happy, soon I will be installing another system and will contact Curtis to hopefully do another deal.

Value for Money
Product Quality
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Kayleen B.
Kayleen B.Eyre Peninsula, SA

Excellent

published

The installation from ordering to completion was very easy. Sunboost kept us us informed with what was happening and when. The installers were very efficient and explained the system to us very clearly. Excellent service

Customer Service
Timeliness

Thank you

published

Very helpful in the wifi setup with thanks to Ethan.
Panel installation was very succesful.
Nil issues. Highly recommend sunboost to everyone.
Great customer service from Justin at sunboost!
Kind Regards, Team Buss ok :)

Incentivised Review No
Sunboost
Sunboost T.Sunboost
Allie S.
Allie S.South East Queensland, QLD

Awesome After-sale Support From Sunboost

published

Tesena was great and updated me on every step of the process to get my system checked. Now, I am being handed to her colleague Jenny to follow-up on another separate issue. Highly recommend Sunboost for their customer support.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost
Anil
AnilCanberra 2600, ACT

Easy installation and post installation help

published

The installation of my system was hassle free and the wifi setup was a bit clunky but that has nothing to do with Sunboost as it is the Fronius inverter setup.
The help I received from Nora in setting up the wifi was prompt and to the point.

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

exellent service

published

good service all round and after sales service from ethan panel instalion was done with ease and cleaned up properly after thanks to sunboost and all its staff for a good job

Value for Money
Shipping
Sunboost
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Great service

published

Noticed a big change in bills, Ethan was very helpful with all the setting up. The app is great to track every thing and keep an eye on our usage

Incentivised Review No
Sunboost
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Jeff Leith
Jeff LeithSouthern and Hills, SA
  • 2 reviews

Excellent customer service

published

The customer service from Emelie. she followed up on my calls and went out of her way to make sure I was getting prompt service. Called me to ensure I was getting prompt service.

Incentivised Review No
Sunboost
Sunboost T.Sunboost

Awesome

published

great job sunboost for easy panel installation process! special thanks to Nora who helped me to set up the wifi and monitoring for solar energy usage! u guys are awesome!

Value for Money
Product Quality
Sunboost
Sunboost T.Sunboost

New Solar customer

published

Very happy with the entire process, from sales through to post installation. Had to have the inverter replaced, however this was handled very professionally and timely. Lucy was very responsive to all queries, very helpful and pleasant phone manner.

Value for Money
Customer Service
Sunboost
Sunboost T.Sunboost
Matt
MattPerth, WA

Good service

published

Very easy and simple to understand. The micro phone was a bit hard to understand, but that was fine. Called me immediately to help me with my problem. Very Nice

Incentivised Review No
Sunboost
Sunboost T.Sunboost
Terry D.
Terry D.Wide Bay-Burnett, QLD

Inverter issue

published

Had a minor issue with our inverter. Was handled with the utmost efficiency and professionalism.
Monika rang the following day to make sure all was ok.Great work Monika for your assistance.

Value for Money
Product Quality
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Sunboost T.Sunboost
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Page 1 of 176

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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