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Sunboost
4.6 from 4,917 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.4 (74)
  • Product Quality
    4.4 (74)
  • Return Claim MadeYes · No (85)
  • Shipping
    5.0 (2)
  • Customer Service
    4.5 (80)
  • Timeliness
    4.2 (43)
  • Job Satisfaction
    4.4 (45)
  • Rates and Fees
    4.5 (38)
  • Installation
    4.3 (66)
  • Warranty Claim MadeYes (85) · No
  • Purchase Price$4,126.32
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Reviewer Photos & Videos

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Happy solar customer

published

Great customer service! Very happy with the installation. Would highly recommend going with this company again! I have contemplating fir a while now and wished I had done it before!

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost

Exceptional customer service from the team!

published

We have enjoyed solar for almost 2 years with no issues - we had an issue that was a result of the Grid -Essential Energy and not the product. The team followed up over the course of a few weeks, they were patient and kept us informed all the way leading to a great result and our solar issues are resolved.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Warranty Claim MadeYes
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost

Fantastic product

published

Great price, great and efficient workmanship. Excellent follow up service. Extremely happy with my choice. Always able to get someone on the phone when needed. Response is always quick and effective.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Christine and Kevin
Christine and KevinSouth East Queensland, QLD

Very satisfied with the whole process

published

Richard is truly amazing. I have recommended him to family and friends for all their solar needs. Installers are professional. Someone is only a phone call away for any questions.

Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Ken G
Ken GSydney, NSW
  • 2 reviews

Excellent service, quick issue resolution

published

You tell a good organisation by how they deal with customer issues, and Sunboost excelled.
I had an issue with my inverter, spoke Tom at Sunboost who was very helpful and patient. He arranged for remote access to the inverter, and the next day the issue was resolved. Great work by all concerned.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Solis 3 phase
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
E.Khouri
E.KhouriDarling Downs, QLD
  • Verified

Short time installation

published

Very short time from the quotation until the installation. Very satisfied, very happy to deal with the company's team, they were very friendly, and the installers were very professional too.

Value for Money
4/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size9.9 KW
Warranty Claim MadeYes
Purchase Price$4,500.00
Sunboost
Sunboost T.Sunboost
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Pat
PatSydney, NSW
  • 2 reviews

Why Sunboost?

published

We were looking for solar and chose Sunboost. There price was competitive but the communications, relations with staff and their follow-up were what decided us to go with them. We have been happy with the hardware, an investment that has saved us money and the communications, from the beginning, have been excellent. I like to thank Cameron in praticular.

I would recommend Sunboost to anyone!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
4/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Josh
JoshPerth, WA
  • 2 reviews

Extreme water damage due to installation!!

published
  • Thumbnail
Value for Money
1/5
Product Quality
5/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
5/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$3,000.00
Sunboost
Sunboost T.Sunboost
Barath
Barath
  • 2 reviews

Awesome service, good price and very professional

published

I went through few quotes and google reviews before choosing the solar installer.
From the sales (Curtis), installation coordination (Debbie) and service (Barry). My experience with the company has been wonderful. I was very impressed by service team (Barry) when I had an issue with my installation as the service team (Barry) went above and beyond to get me a speedy resolution.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size11.1 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Perfect choice

published

great experience with sunboost, not problem at all from the begining to the installation, very smooth and puntual. all of them replay to us as soon as we expecting. thank you to all of them

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased solis
Warranty Claim MadeYes
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost
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Love my solar

published

Whole process was great. Lucy helped all the way through the repair pricess by keeping me up to dare every step of the way. Installers were helpful as well.
Sheila O'Connor

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$4,090.00
Sunboost
Sunboost T.Sunboost

easy

published

Had changed WIFI router and lost data connection , staff walked me through wifi and app installation over phone , easy to understand and get data logger working again a few minutes

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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terrybyrnes1
terrybyrnes1Illawarra, NSW

Good experience and service

published

Very happy with the Sunboost installation and performance.
A few small items to attend to, but Cameron is very attentive and a pleasure to work with , addressing any issues promptly

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size8.2 KW
Panel Purchased Trina
Warranty Claim MadeYes
Sunboost
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anneandsparky
anneandsparkyHunter Region, NSW
  • 5 reviews
  • 6 likes

Lack of performance

published
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$4,300.00
Sunboost
Sunboost T.Sunboost
Nishad Samad.
Nishad Samad.Moncrieff 2914, ACT

Sun boost Solar installation.

published

Excellent and efficient team with updates provided from the beginning.

The installers were efficient and tidied up the place, again excellent communication through out. The work is of very high level.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size10.5 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Page 1 of 4

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

8 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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