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Sunboost
4.6 from 4,662 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.8 (2,842)
  • Product Quality
    4.7 (2,677)
  • Return Claim MadeYes · No (3,135)
  • Shipping
    4.6 (5)
  • Customer Service
    4.8 (2,952)
  • Timeliness
    4.7 (1,221)
  • Job Satisfaction
    4.8 (1,218)
  • Rates and Fees
    4.7 (1,107)
  • Installation
    4.8 (2,718)
  • Warranty Claim MadeYes (74) · No (2,977)
  • Purchase Price$4,105.30
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Theo V.
Theo V.Hunter Region, NSW

Excellent customer service

published

The whole process from start to Install was very good and so far happy with my savings.
More importantly the back up Customer service from Cameron and Duke setting up the Wi Fi was excellent and although complicated they were both exceptional ..totally recommend Sunboost Solar.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$3,400.00
Rina
RinaMetropolitan Adelaide, SA

Customer Satisfied

published

I would like to thank Alexander order # SB218641 with his assistance in resolving my issue with my solar panels. I would like to express that Sunboost have always supported me with any issue I have had and I feel no anxiety in relation to calling and asking for assistance. Thankyou Alexander and Sunboost, I would not hesitate to speak positively of your company to other potential customers.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size60 KW
Warranty Claim MadeNo
Purchase Price$2,600.00

After replacement inverter all seem to be going great

published

Install went fast and no problems, had trouble with inverter, Noah and Curtis got that sorted and has been replaced, going good now. Very happy, soon I will be installing another system and will contact Curtis to hopefully do another deal.

Value for Money
Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased NOT SURE
Warranty Claim MadeNo
Purchase Price$4,000.00
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Disappointed
DisappointedSydney Surrounds, NSW
  • 8 reviews
  • 6 likes

Very rude

published

I made an inquiry about getting solar I asked the salesman for a quote and I told him I would have a look at it and call him back he has rang me every day sometimes 3 or more times a day telling me I need to pay the deposit or he can’t give me the special price when I told him I wanted to look at all the quotes I got he told me that I’m being silly and I need to pay the deposit so I told him don’t call me I’ll call him
That day he rang me another 2 times at the end I told him no more he then said if you don’t pay now I will have to pay full price or buy it from someone else I will never recommend sunboost solar very rude and to pushy

Incentivised Review No
Return Claim MadeNo
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Kayleen B.
Kayleen B.Eyre Peninsula, SA

Excellent

published

The installation from ordering to completion was very easy. Sunboost kept us us informed with what was happening and when. The installers were very efficient and explained the system to us very clearly. Excellent service

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Allie S.
Allie S.South East Queensland, QLD

Awesome After-sale Support From Sunboost

published

Tesena was great and updated me on every step of the process to get my system checked. Now, I am being handed to her colleague Jenny to follow-up on another separate issue. Highly recommend Sunboost for their customer support.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size8 KW
Panel Purchased Trina Panels
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Anil
AnilCanberra 2600, ACT

Easy installation and post installation help

published

The installation of my system was hassle free and the wifi setup was a bit clunky but that has nothing to do with Sunboost as it is the Fronius inverter setup.
The help I received from Nora in setting up the wifi was prompt and to the point.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10.3 KW
Panel Purchased Trina + Fronius
Warranty Claim MadeNo
Purchase Price$7,650.00
Sunboost
Sunboost T.Sunboost

exellent service

published

good service all round and after sales service from ethan panel instalion was done with ease and cleaned up properly after thanks to sunboost and all its staff for a good job

Value for Money
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Panel Purchased seraphin
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Awesome

published

great job sunboost for easy panel installation process! special thanks to Nora who helped me to set up the wifi and monitoring for solar energy usage! u guys are awesome!

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size5.5 KW
Sunboost
Sunboost T.Sunboost
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New Solar customer

published

Very happy with the entire process, from sales through to post installation. Had to have the inverter replaced, however this was handled very professionally and timely. Lucy was very responsive to all queries, very helpful and pleasant phone manner.

Value for Money
Customer Service
Timeliness
Installation
Incentivised Review No
Return Claim MadeNo
System Size9.9 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Terry D.
Terry D.Wide Bay-Burnett, QLD

Inverter issue

published

Had a minor issue with our inverter. Was handled with the utmost efficiency and professionalism.
Monika rang the following day to make sure all was ok.Great work Monika for your assistance.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3.90
Sunboost
Sunboost T.Sunboost

Happy Solar Customer

published

Easy communication with Sunboost right from the beginning. These guys are really helpful.
Installers arrived on time and were a great team.
completed on the day and left very tidy.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Lord Land
Lord LandSoutheast, SA

Absolutely positive experience all the way!

published

Every step of the way Sunboost has regularly kept us up to date and been prompt and dilligent with great customer service. I highly recommend Sunboost and their employees. Installers were profession and tidy and consulted and explained everything.Ethan was a great support on phone to help us get it all up and running. Can’t fault Sunboost in any way. Thank you

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Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina HoneyM 370 W MonoBlack frame and Solis 5kw 4 g inverter
Warranty Claim MadeNo
Purchase Price$3,541.00
Lord Land
Lord Land

Please post this review already!

Sunboost
Sunboost T.Sunboost
Chez
ChezPerth, WA
  • 3 reviews

Professional

published

Great professional company.
Installation was a breeze quick and professional.
Very informative easy to understand.
Great dealings from the beginning, regarding timeline of installation date it was a quick professional process. Very happy

Value for Money
Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina 370
Warranty Claim MadeNo
Purchase Price$3,291.00
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Happy to have it

published

We are very happy with our choice of company , apart from a few delays due to the weather everything went smooth,the installers were friendly and very professional. I was able to call the office when I was stuck with paperwork.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Page 1 of 126

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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