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Sunboost
4.6 from 4,349 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (2,604)
  • Product Quality
    4.7 (2,455)
  • Return Claim MadeYes · No (2,881)
  • Customer Service
    4.8 (2,719)
  • Warranty Claim MadeYes (66) · No (2,753)
  • Purchase Price$4,116.85
  • Timeliness
    4.7 (1,026)
  • Job Satisfaction
    4.8 (1,011)
  • Rates and Fees
    4.7 (935)
  • Installation
    4.8 (2,514)
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Shelley
ShelleySouth East Queensland, QLD
  • 3 reviews
  • 1 like

Highly Recommend SunBoost, The Team & The Product.

published

The whole process, of having Solar installed, has been fantastic. From initially making enquiries through to the installation of two SunBoost Solar systems, as we have a dual dwelling situation. My first point of contact was with Collin & he has been so helpful with all of my queries & provided assistance every step of the way.
It was great to be able to speak with the same person throughout. The installation team were also great. Turned up on time, were thorough, efficient & extremely professional. Adam took the time to go through everything after the installation was complete. I would highly recommend SolarBoost.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

311 reviews
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Robyn Dugas
Robyn DugasSydney
  • 2 reviews

Purchased 2.9 years ago, needed Inverter replaced which was done without any delays.

published

Diana was very helpful in organising a service which was due, and for the repairs that were needed which were promptly dealt with efficiently and without delay
My solar is working well now.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Adam
AdamSydney, NSW

Great team dealing with them interstate for an investment property

published

I dealt with Sunboost for my Investment property in Qld. I live in Sydney. The process was great. No hiccups between real estate agent, tenants and installer and myself as the purchaser of this product for my investment property.
We all worked well together and the end outcome was fantastic.

Only thing is the Smart meter to be installed by the energy provider could've been a bit quicker to install so the product could be used straight away.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size11.1 KW
Panel PurchasedTrina HoneyM 370w mono black frame
Warranty Claim MadeNo
Purchase Price$0.00
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Tuong
TuongPerth, WA

Feedback solar system

published

Eccellent work provides by Sunboost staff..good price as well..technician installation very professional and explained very well about something I do not understand ..I recommend to whoever likes solar system please contact this company..5 star for sure ✨

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$2,700.00
1 comment
Sunboost
Sunboost T.Sunboost
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Jason
JasonSydney, NSW

Fantastic! Very happy Solar customer

published

The whole process from beginning to end has been fuss-free, the Sunboost staff were very helpful & informative. They delivered what they promised on time & at a great price. The install was done to a high standard. I highly recommend Sunboost.

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Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8.8 KW
Panel PurchasedTrina
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
musictou
musictouSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Fantastic service from Monika SBMT 10315

published

Emailed this morning to Hailey but message was picked up by Monika who answered my query. She contacted me via phone and within half an hour the problem was solved.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedGrowatt
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

311 reviews
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Bryce
BryceNorthern Region, NSW

Great Service

published

From the very first time I contacted Sunboost, I had excellent service. The first system I purchased would not work with the roof structure on my house. Additionally, the in staller advised me that my roof had suffered extensive hail damage. As a result I now have a new roof - covered by insurance; however, this did delay the installation by a number of months. Right throughout Sunboost were in constant contact with me to provide me with updates. The installation team were very efficient and cleaned up everything when they finished. I am very happy with the whole process from sales to installation.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.3 KW
Warranty Claim MadeNo
Purchase Price$3,791.00
1 comment
Sunboost
Sunboost T.Sunboost

5 ⭐️ stars

published

Excellent interaction with Hector, very nice and helpful. Great install and price too! Very happy customer! The team set up very quickly to install and no problems. 5 Stars thanks

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10,000 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Saimon Hossan
Saimon HossanSydney, NSW

Great product and service

published

Excellent service provided by the sales agent Travis. Also installation team was great who set up on time and explained the product troubleshooting clearly after installation completed. Very happy with entire process.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedTrina
Warranty Claim MadeNo
Purchase Price$3,100.00
1 comment
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

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Tara
TaraMid North Coast, NSW

Great service, at a really good price.

published

The installation process was on time, and the installers were polite, cleaned up after themselves and explained how the new system would work. Our system was installed about 2 and a half months ago and so far it hasn't missed a beat. I am almost looking forward to my first bill to see how much my power bill has decreased!!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Purchase Price$4,850.00
1 comment
Sunboost
Sunboost T.Sunboost
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Sun boost love it

published

They did a excellent job very professional thank you Curtis and wonderful Sam!! The installation was very technical due to our small roof. Was worried but Sam was able too accomplish it with his team. They never stopped amazing.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.66 KW
Warranty Claim MadeNo
Purchase Price$3,500.00
1 comment
Sunboost
Sunboost T.Sunboost
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Sunray
SunrayPerth, WA
  • 2 reviews
  • 1 like
  • Verified

Great solar system upgrade

published

Sunboost communicated well on the process from quote to installation. Job was done same day. The staff were well informed & responsive. Highly recommended. Obviously our system has only been operating for a few days so will need time to comment on the equipment reliability & performance.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedSolis Inverter & Astronergy Astrosemi 330W Black Frame 120 Half-Cut Cells Mono
Warranty Claim MadeNo
Purchase Price$2,000.00
1 comment
Sunboost
Sunboost T.Sunboost
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

311 reviews
Ad
anneandsparky
anneandsparkyHunter Region, NSW
  • 5 reviews
  • 6 likes

Lack of performance

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$4,300.00
1 comment
Sunboost
Sunboost T.Sunboost
Arthur
ArthurWide Bay-Burnett, QLD

Solar system

published

The system is great, has made a huge difference to our electricity bill.
Sunboost were easy to deal with.T.he installation company was professional & pleasant
We were very happy with the company

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3.40
1 comment
Sunboost
Sunboost T.Sunboost
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Michael
MichaelSouth East Queensland, QLD
  • Verified

Great to deal with, followed up all questions.

published

From the start to the finish,they could not be more helpful. I made a few changes and wanted more technical information from them and it was no problem. The installers were great and left the place clean and tidy. Great team.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedTrina Honey M 330w
Warranty Claim MadeNo
Purchase Price$4,690.00
1 comment
Sunboost
Sunboost T.Sunboost
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Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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