Inverter grid over voltage alert warning
Request for assistance was answered very quickly.
Directions to reprogram inverter was supplied over the phone to resolve the alert condition.
Staff were very helpful and knowledgeable.
Great product n exceptional service.
We had a recent solar installation at our place by Sunboost Solar Company.Very great n exceptional service throughout the whole installation process..Highly recommend to everybody.Great choice.Definately pleased and satisfied 100%..
Early days but appears very efficient
Installation process went smoothly and installers were polite and very happy to answer any concerns and questions. Carried out their work efficiently and whole process throughout really went very well. data logger was faulty and replaced within a few days and Sophie guided me effortlessly through reconnecting the WiFi logger (fairly complex) process. Happy with the results.
It’s excellent job
Help us in every step keep calling to check everything is on track , are we happy with the job Done and mostly they are polite and passionate.well done sun boost .
had solar panels already and took up the offer of sunboost to help save money and use the sun for energy
The installers Joel and 2 workers where wonderful. polite, clean ( took away there mess) worked as a tema and came at the correct time after giving me a welcome call the day before. Would totally recommend them for installation at any time.
This is excellent
Installation process was pretty easy. Xavier was very helpful before and during installation .
Zara was excellent with the app installation , she guided me through the fine details . She was very helpful.
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Great Customer Service
We had an issue with the switch which was moving to off position frequently. Whenever I phoned the Sunboost service number, Monika from Service group responded almost immediately. After doing couple of diagnosis checks, Monika organised for an electrician to come to our place to find and resolve the issue. The issue seems to have been resolved at this stage. I sincerely thank Monika and Sunboost for excellent customer service in addressing and resolving the issue with our solar system Sunboost installed in December 2018.
Morgan did a good job on our ineverter. Everything done good. Recommended this sunboost solar. We save a lot of money from the solar. Thank you morgan and thank you sunboost. Good job everyone.
Installer made a mistake that was quickly rectified by Zara from sun boost. Very happy with communication and the whole process. I would recommend sun boost to anyone looking for solar.
Zara is a smooth operator,very professional, quick and prompt in resolving any sort of issues. I guess Sunboost is one of the best in current market when it comes to Solar plants.
App which gives the whole summary of Solar plant is very basic, needs an improvement as it does not provides all the details required.
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We had solar panels installed 9 months ago, and had problems with the inverter going on and off grid during the peak time of the day. With wifi connection to my phone, I was able to monitor what was happening. With the diligent help of Morgan from Sunboost, the problem was found to be a faulty inverter. This has been replaced (at no cost to me) and now we are getting uninterrupted peak performance. Morgan's customer service has been amazing throughout. Despite the problems, I would recommend Sunboost - as the problems were not ignored but eventually solved.
Solar panels have lowered my electric bills considerably
Installation was done in a professional and timely manner. Minor warranty work was required but taken care promptly. Sales, installation and warranty staff returned phone calls followed up on the work progress.
Great help from support staff
Installation was finished in 4-5 business days. There was some damage to the roof during installation but customer services staff (Monika) was extremely helpful. She has organised the damage to be fixed and stayed on the phone to set up the system.
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Review from Ray. Very Happy with our setup.
Customer number 120385.
The panel install went well,no problems.
The controller fits well on our garage wall and looks good.
Sunboost have been easy to deal with.
We are now waiting on our electricity provider to connect the system to the grid,
September 24th 2019 Update: Small problem fixed
We had a small problem with our system.After one phone call Solar Boost had a technician visit us and he seems to have fixed the fault.We are very happy with the prompt response.
Installation was carried out very efficiently by two good tradesmen who was working straight away early morning. The monitoring was explained to me in an easy to understand way by staff at Solar Service Group. I'ld like thanks to Martin for great services.
SunBoost is fantastic.
Professional and Prompt
Noticed an issue with the inverter this morning showing status no generation. Called Sunboost and got in contact with Monika the service consultant who had been very helpful and fixed the issue swiftly. Thanks.
Fast install and excellent post install service
I found Sunboost online and submitted an enquiry on their website. They offered me a great deal on a 6.6KW system with Trina Solar panels, accommodating my request to upgrade to a Huawei hybrid inverter at a reasonable price, $4,100 installed after rebate.
The contractors were out within a week of paying my deposit and I was generating in no time. Unfortunately, soon after install the inverter started throwing an error and I had to contact Sunboost for support. Monika at Sunboost customer support was extremely helpful and very responsive. She...arranged the trouble shooting with Huawei who were very quick to check the system logs and said it was an installer error. Monika then had the installer come out and check the system (which took the installer a couple of weeks), after which he concluded the inverter was faulty. Monika arranged a replacement inverter with Huawei which arrived the next day and a new installer swapped the unit the following day. All in all a good experience despite the inverter issues (these things happen). My only criticism would be that the original sales agents were quite pushy even though I had already made up my mind to purchase the system, they kept insisting that the advertised deal would end at the end of the month (May 2019) even though the same deal is advertised today. Quite typical and rather unnecessary sales pressure tactics. They were also quite pushy to get referrals from me. I suppose that's sales though. Overall, I am happy with the setup, the speed of service and the quality of the install.
We had outstanding experience with sunboost.
Frank from sales very good. He is very prompt and always got the patience to answer all our questions. I highly recommend sunboost . The installation team also very nice and hardworking.
Amazing job done by Trevor thelming, would definitely recommend to family members and friends, and great communication from Rex who helped us with the process of the installation went well there was no issues what so ever great job.
I have had my sunburst solar system for over a year now, during this time I have been in contact with the company for various setup/update reasons. Each time I have received great service. We recently changed internet providers, which stopped my solar monitor from working. I spoke to Albert, and not for the first time, he had the issue sorted promptly to my complete satisfaction. Great product and importantly great after sales service, I highly recommend Sunboost. Pete.
Excellent customer service with Zara
Very attentive customer service. Zara was able to quickly resolve our problems with our inverter. I had a personal phone number to contact Zara directly so I didn't need to call and be put through a million options each time i called. But Zara was always one step ahead and would call to make sure everything was going as planned. Excellent solar company to deal with.
28360- excellent services
Adam was great to deal communication was good and when the installer said he would be there he was we are very happen with this company I would to recommend this company
Donna & Anthony
Had an alert come up on the display of the inverter, Monika from customer support stepped me through the process and assisted me in clearing the fault within 3mins of my call.
Very Good Service from Kevin in Customer Support
I had the system installed in February 2018 but after noticing the red light on the Inverter in February 2019, I rang Sunboost and spoke to Kevin who was very helpful He guided me over the phone to try to remedy the problem but after a technician came to check the Inverter it was determined that there was a fault and the Inverter was replaced under warranty. It all appears to be working fine now. Thank you Kevin for keeping in touch throughout the Warranty process and keeping me up to date.
However, I feel that Sunboost fails regarding its o...ffer of a $100.00 referral fee. I referred Sunboost to a friend who went ahead with Sunboost installation last October (2018). I consequently filled out the appropriate forms and emailed them as was requested (I am still receiving text messages and emails encouraging me to refer Sunboost to others) but I still have not received the referral fee. At this point I would be reluctant to refer anyone else. If Sunboost does not intend to follow through with its referral fee offer, don't offer it.
I have the solar installation get done on the same date which i was provided and that was so good i did not had to spoil any of my leave. Again when my wifi stick was not working Zara was so helpful and she contacted me many times and send me a new stick. Again she was so dedicated to contact me on the date i received it and helped through the phone to get it fixed.
You have a wonderful team sunboost...
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