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Sunboost
4.6 from 4,915 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.5 (33)
  • Product Quality
    4.3 (35)
  • Return Claim MadeYes (40) · No
  • Shipping
    5.0 (2)
  • Customer Service
    4.7 (40)
  • Timeliness
    4.6 (23)
  • Job Satisfaction
    4.5 (23)
  • Rates and Fees
    4.4 (19)
  • Installation
    4.5 (35)
  • Warranty Claim MadeYes (40) · No
  • Purchase Price$3,434.71
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steve565
steve565South East Queensland, QLD
  • 7 reviews
  • 4 likes

Customer support is excellent

published

I had a Data Logger that had an issue, the customer support team assisted me very quickly. Nora was great walking me through the trouble shooting and replaced the Data Logger 3 days later. When the courier delivered it, she called me immediately to make sure I was able to set the replacement Data Logger up.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size10 KW
Panel Purchased Solis
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost

Fantastic customer service! Easy! Hassle free! Professional

published

The whole process was simple, fast and professional! Highly recommended. From inquiry to full installation in 3 days. Highly recommended. Excellent customer service. Very clean and detailed installation. Handle every thing! ⭐️⭐️⭐️⭐️⭐️ ⭐️

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size10 KW
Panel Purchased 28
Warranty Claim MadeYes
Purchase Price$4,350.00
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Making power makes sense

published

SB145932 (Andrew)
We recently had a problem with our solar inverter. Andrew talked us thru the resetting process then arranged an installer to come and check it out. When Sunboost discovered that a new inverter was required (under warranty,) Andrew quickly arranged a replacement and installation.
Throughout this process, Andrew was knowledgeable, efficient and polite - a pleasure to deal with.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Problem was fixed

published

The solar panels took a long while to be installed but this was mainly due to weather conditions. Once installed the installer caused quite a bit of damage to my sat king underneath the tiles which I was obliged to fix. After that it turns out the regulator was not working but that has now been fixed. Hopefully everything will go okay from here and it appears to be at this stage.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
3/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,200.00
Sunboost
Sunboost T.Sunboost
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D Fisher
D FisherSydney Surrounds, NSW

Fronius Inverter - Problem Solved

published

To Hailey: This young lady was very obliging & professional in looking after the problem I was having with my Fronius Inverter, she arranged to have a technician call at my premises and rectify the problem.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase Price$4,750.00
Sunboost
Sunboost T.Sunboost
Our Beautiful Home
Our Beautiful Home Sydney, NSW
  • 2 reviews

Nora Sunboost

published

Nora is very well organized during the installation process and helpful.
She has always perfect and accurate of the communications regarding customer service.
I am highly recommended for her next level service.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Trina
Warranty Claim MadeYes
Purchase Price$3,300.00
Sunboost
Sunboost T.Sunboost
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Donna F
Donna F
  • 2 reviews

Great Company (Sunboost)

published

Sunboost sorted all our issues with our Solar installation and repairs..Happy Customer with end result. Rachael (Sunboost )was very helpful and pleasant to deal with. Would recommend them for Solar

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Job Satisfaction
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
richard
richardSouth East Queensland, QLD

fault rectification

published

Had my system installed and after 16 months noticed a fault with the system. Sunboost eventually (4 weeks) sent out an electrician and he advised straight away that there was an issue with the system and one of the panels had failed. It was also noticed that the initial installer had done a very poor job of the installation and this was a contributing factor to the failure. After another 4 weeks and constant follow up emails, the system was finally back on line. (2 + months in total which is quite disappointing)
Getting the system back on line took a lot longer than it should have, but am pleased it is now sorted.

Value for Money
4/5
Product Quality
3/5
Customer Service
2/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost

38083

published

Very happy with Sunboost sales and service Janet and Lucy ,the Solar is working well and was a very good decision to have it done thank to everyone at Sunboost

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

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Slava
SlavaMetropolitan Adelaide, SA

Excelent

published

Installers arrived at 0730.
They introduced them self with smile on their faces.When they finished their job, they cleaned up all.They have been very nice, polite, speaking slowly due to english is my second language.
Will recommending sunboorst company for solar instalation to my friends.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Tony
TonySouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Instant installations.

published

The process and installation were great, it's a day & half is all it takes and my solar is back on action. The solar service expert involve in the process is amazingly responsive with all my concern.
The job done is only installations with existing panels and brackets with one panel replacement out of 24 panels.
I have ask a warranty on the installation for it was not compliance with the electrical code but it was denied for the reason that it was not sunboost who removed the panels due to roof replacement.

Value for Money
3/5
Product Quality
4/5
Customer Service
4/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Panel Purchased Seraphim
Warranty Claim MadeYes
Purchase Price$2,530.00
Sunboost
Sunboost T.Sunboost

Great warranty and service

published

Had an issue with the solar inverter, it was replaced under warranty within a couple of weeks. The matter was dealt with with efficiency and professionalism. A really great service and a great company to deal with.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size5.5 KW
Panel Purchased Solax
Warranty Claim MadeYes
Purchase Price$3,200.00
Sunboost
Sunboost T.Sunboost
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Seato
Seato
  • 2 reviews

Great service and follow up

published

Issue was resolved in a timely manner and follow up was great Jenny was also very helpful and easy to deal with. Very happy overall and no issues at all

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
System Size6 KW
Panel Purchased Solis
Warranty Claim MadeYes
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost
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All good things come to those who wait

published

The installation by the third party was a long time before it happened. Customer service ( Kevin ) was Verry helpful. The repair contractor took a long time to respond. His work was good

Product Quality
3/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6 KW
Warranty Claim MadeYes
Purchase Price$4,000.00
Donna F.
Donna F.South East Queensland, QLD

D&D.March2021. Extremely happy. !!! With results..

published

Emelia (Sunboost sorted our Solar installation problem out.
Was excellent in sorting it out for us. Quick response and kept in contact with us every day.Happy result and Lovely lady.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost
Page 1 of 2

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

8 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

See all Sunboost questions

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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