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Sunboost
4.6 from 5,043 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.7 (100)
  • Product Quality
    4.5 (101)
  • Return Claim MadeYes (39) · No (68)
  • Shipping
    5.0 (7)
  • Customer Service
    4.8 (112)
  • Timeliness
    4.6 (67)
  • Job Satisfaction
    4.7 (71)
  • Rates and Fees
    4.6 (58)
  • Installation
    4.7 (95)
  • Warranty Claim MadeYes (117) · No
  • Purchase Price$3,729.46
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Joseph P.
Joseph P.Greater Melbourne (Metropolitan), VIC

Excellent Service

published

Spoke to Sophie on many occasions to assist with my issues and she was always very helpful.
She listened to everything and took note and then organized to resolve my problem very swiftly with no fuss by her team.
Thank you great job.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size5.5 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost

Thank you Kendrick

published

I had two inverters installed one was a replacement for a faulty one and I bought another to replace two old inverters connected to an older system. Thanks to Kendrick from Sunboost who organised everything required including an installation technician the inverters were installed promptly and without any issues.
I'm very impressed with Kendrick's friendly and professional demeanour he went above and beyond, it's reassuring to know that if I need deal with Sunboost in the future I can call Kendrick.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
3/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost

Solis Inverter Failure

published

Richard and Kendrick were amazing , the way they handled my complain and were following up with the progress till the Solis Inverter got replaced under warranty. I would highly recommend Sunboost Solar to anyone wishing to install because their after sales and maintenance are second to none.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.5 KW
Panel Purchased Solis Inverter
Warranty Claim MadeYes
Purchase Price$0.00
Sunboost
Sunboost T.Sunboost
Nick B.
Nick B.Sydney, NSW

This is perfect top job

published

We had our 10kw solar system installed by Sunboost very smooth everything we asked for was done and is under warranty sunboost updated us and there very smooth to work with I have my family friends solar install by Sunboost and there happy with there install too cant fault this company highly recommend

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeNo
Panel Purchased seraphim solar panels
Warranty Claim MadeYes
Purchase Price$6,400.00
Sunboost
Sunboost T.Sunboost
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Shree
ShreeHobart, TAS

Excellent

published

I was very easy process to install the panel. I am very happy with the instructions process. I definitely recommend to my friends and families to go with sunboost company.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Trevor P.
Trevor P.Metropolitan Adelaide, SA

Great service

published

We recently had a problem with our inverter and after contacting Sunboost the matter was resolved quickly with no fuss. both the Sunboost representative and the technician assigned to the job were extremely helpful and we were very happy with there service from start to finish.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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They are perfect

published

The panels were installed with great easy the installers were polite and COVID compliant we were happy with the end result the panels look very neat on the roof as they were put in the front of the house

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Happy solar customer

published

Great customer service! Very happy with the installation. Would highly recommend going with this company again! I have contemplating fir a while now and wished I had done it before!

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost

Exceptional customer service from the team!

published

We have enjoyed solar for almost 2 years with no issues - we had an issue that was a result of the Grid -Essential Energy and not the product. The team followed up over the course of a few weeks, they were patient and kept us informed all the way leading to a great result and our solar issues are resolved.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Warranty Claim MadeYes
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost
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steve565
steve565South East Queensland, QLD
  • 7 reviews
  • 4 likes

Customer support is excellent

published

I had a Data Logger that had an issue, the customer support team assisted me very quickly. Nora was great walking me through the trouble shooting and replaced the Data Logger 3 days later. When the courier delivered it, she called me immediately to make sure I was able to set the replacement Data Logger up.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size10 KW
Panel Purchased Solis
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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James
JamesPerth, WA

Good fast service. And follow up repair when needed

published

Fast installation. Within one month of ordering they were on the roof. Fast easy phone call and follow up emails. Had a warranty fault and they had it fixed the same day.

Value for Money
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost

Fantastic customer service! Easy! Hassle free! Professional

published

The whole process was simple, fast and professional! Highly recommended. From inquiry to full installation in 3 days. Highly recommended. Excellent customer service. Very clean and detailed installation. Handle every thing! ⭐️⭐️⭐️⭐️⭐️ ⭐️

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size10 KW
Panel Purchased 28
Warranty Claim MadeYes
Purchase Price$4,350.00
Sunboost
Sunboost T.Sunboost
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Making power makes sense

published

SB145932 (Andrew)
We recently had a problem with our solar inverter. Andrew talked us thru the resetting process then arranged an installer to come and check it out. When Sunboost discovered that a new inverter was required (under warranty,) Andrew quickly arranged a replacement and installation.
Throughout this process, Andrew was knowledgeable, efficient and polite - a pleasure to deal with.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Fantastic product

published

Great price, great and efficient workmanship. Excellent follow up service. Extremely happy with my choice. Always able to get someone on the phone when needed. Response is always quick and effective.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Christine and Kevin
Christine and KevinSouth East Queensland, QLD

Very satisfied with the whole process

published

Richard is truly amazing. I have recommended him to family and friends for all their solar needs. Installers are professional. Someone is only a phone call away for any questions.

Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Page 1 of 5

Questions & Answers

Caitlin J
Caitlin Jasked

We got a few quotes from Sunboost for a 10kWh system and then a system with a battery. The price is good however we are VERY hesitant about going the more expensive option with them as they are not local and we wonder if it’ll be professionally installed and what if we have problems. Is this a trustworthy company?

1 answer
mike
mike

dont go with these guys...The ACCC and Fair trading have them in court for shonky work...look up BELL SOLAR the parent company to see.

Jason B.
Jason B.asked

Is this true that Sunboost is facing Licence issues and it will not be renewed? What will happen to my contract if this gets cancelled? Can I get my refund?

How can I trust someone without a licence to Install?
Is that true ? that you are changing entities to protect your brand? compromising with customer's warranties to protect your own interest?

[Name Removed], You have lost my trust, I am paying over $3000 and not happy to risk my home.

2 answers
Jason B.
Jason B.

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/#:~:text=One%20of%20Australia's%20largest%20solar%20installation%20companies%20is%20fighting%20to,not%20fit%20to%20hold%20one.&text=Sunboost%20has%20used%20prominent%20sport,to%20promote%20its%20solar%20products.

Sunboost
Sunboost T.Sunboost

Dear Jason,

Yes, the matter is currently before NCAT, however we are allowed to do business as normal. We intend to work with Fair Trading to resolve the matters amicably. Be rest assured, all our installers are CEC accredited. If you are not satisfied with the answer and wish to get the refund of the deposit, we would process the full refund for you at the earliest. We request you to kindly share your Invoice number.

Regards,
Sunboost Online.

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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