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Sunboost
4.6 from 3,948 reviews · View Statistics

Reviews

  • Value for Money
    4.9 (1,947)
  • Product Quality
    4.8 (1,836)
  • Return Claim MadeYes · No (2,139)
  • Customer Service
    4.9 (2,033)
  • Warranty Claim MadeYes (43) · No (2,067)
  • Purchase Price$4,122.21
  • Timeliness
    4.8 (642)
  • Job Satisfaction
    4.9 (622)
  • Rates and Fees
    4.8 (585)
  • Installation
    4.9 (1,871)
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GGG

GGGAustralian Capital Territory

This is the single greatest commercial company I have ever dealt with.

published

I have never experienced customer service, attention to detail or excellence in quality like Sunboost has provided. All stages of the planning process were seamless, right from first engagement to the delivery and install of the panels. My experience with the professional staff through to the expert installation team result in only one review - they are the very best!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size13 KW
Panel PurchasedTrina panels
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

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275 reviews
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Talei

TaleiPerth, WA

Problem solved

published

Alex was so polite and helpful. It took several return phone calls to sort the issue. Alex was patient and clear when guiding me through setting up the online app.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase Price$4,400.00
1 comment
Sunboost
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Gregory S.

Gregory S.Central Queensland, QLD

Pretty good

published

Panel instulation was good and fast, had to wait a bit long to get the solar system but i do live out in the bush and its hard to get installer out here, very happy with the installer done a great neat job

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$4,900.00
1 comment
Sunboost
Sunboost T.Sunboost
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RanKul

RanKulSydney, NSW

looks like a good product that save on our energy bills

published

It was very helpful fron the from the Solar Service pereson LUCY, who was very professional and friendly. Had lots of time and communicate well for us to get the system /App set up.
Lucy was explaining the process clearly so that we could understand better.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.99 KW
Panel PurchasedTrino HoneyM 370W Mono Block Frame
Warranty Claim MadeNo
Purchase Price$5,000.00
2 comments
Sunboost
Sunboost T.Sunboost
RanKul
RanKul
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Julianne

JulianneSouth East Queensland, QLD

Sunboost solar panels and company great

published

The installation was smooth and no worries on time did great job.The Sales people were very informative and helpful. The installers were on time and cleaned up after, giving us a run down on how it works.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Purchase Price$4,799.00
1 comment
Sunboost
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secondreps

secondrepsSydney, NSW

Customer Service

published

Sunboost has been extermely easy to deal with. The whole process from booking our panel installation to the actual installation was easy and faultless. Any questions I had post installaton were answered promptly and professionall. Lucy at the service desk was extremely helpful in assisting in a number of questions I had.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

275 reviews
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Den

Den

  • 3 reviews

6.6kw Solar Installation

published

Excellent and professional service from beginning to end. No problems at all. I was given constant updates in regards to the prior, during and after process of the installation. Highly recommend. A++

Value for Money
Product Quality
Trustworthiness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$3,590.00
1 comment
Sunboost
Sunboost T.Sunboost
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Amazing service , very pleased

published

Great service
The job went well and was clean and tidy
Alexandria from the help line was amazing in getting it set up for me
I didn’t have a clue About setting up the app and Wi-Fi but Alexandria talked me through everything I got it all done easily
Thanks again

Value for Money
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Purchase Price$3,042.00
1 comment
Sunboost
Sunboost T.Sunboost
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Sunny Catalina

Sunny CatalinaSouth-Eastern Region, NSW

Neat, tidy efficient system.

published

From sales to installation, the people were great. The professionalism and efficiency of the installers was beyond what I expected, each team member knew their job and delivered quickly with no disruption to our morning.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,800.00
1 comment
Sunboost
Sunboost T.Sunboost
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Shane

ShaneMurrumbidgee Region, NSW

Excellent communication fast response

published

Quick response, Excellent communication, and problem resolved fast was very polite and extremely helpful thankyou was a pleasure and would hope in future that I got the same person to resolve my issue or someone with the same work ethic

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
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Sunil Shukla

Sunil ShuklaSydney, NSW

  • 2 reviews

Great customer service

published

Very easy and very helpful. Steve also was very efficient and he has explained me everything about the solar system. I can refer to anyone about Sunboost. Know need to wait for my Bill from compay

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
1 comment
Sunboost
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The reviewer stated that an incentive was offered for this review

Shirley

ShirleyHunter Region, NSW

Lower power bills

published

Impressed with the pre organising of the installation. We were kept up to date with the timeline of events. Fast efficient service. Punctual and reliable. Installers were polite friendly and respectful of personal property. Would recommend to others to lower electricity costs.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Return Claim MadeNo
Panel PurchasedSunboost
Warranty Claim MadeNo
1 comment
Sunboost
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The reviewer stated that an incentive was offered for this review

Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

275 reviews
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Easy company to deal with, prompt and took care of everything

published

It was easy. We did not have to do anything apart from sign some papers and pay a deposit the Sunboost made all arrangements that went off without a hitch.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedTrina HoneyM 370W Mono Black Frame Half-Cut Cells Mono (TSM-370DD08M.08(II))
Warranty Claim MadeNo
Purchase Price$3,491.00
1 comment
Sunboost
Sunboost T.Sunboost
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Very responsive

published

Very responsive, I like the way that they respond at my issue when I was is need and really helpfull to solve the issue by following up the issue and solve it.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,100.00
1 comment
Sunboost
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Leon Parish

Leon ParishPerth, WA

Excellent service and knowledgeable staff

published

Excellent service and knowledgeable staff that talked me through everything, from the selection of my system to installation.

Brent made the whole process easy from start to finish. I can't recommend them enough.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5.5 KW
Panel PurchasedTrina Honey 370W Panels
Warranty Claim MadeNo
Purchase Price$2,691.00
1 comment
Sunboost
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clear communication and excellent service

published

We were kept in the loop with everything and were able to contact the same person every time with our questions. Had an issue with the inverter screen which sunboost took care of with little to no effort from our part.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedgrowwatt
Warranty Claim MadeYes
Purchase Price$4,100.00
1 comment
Sunboost
Sunboost T.Sunboost
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Bake

BakeMurrumbidgee Region, NSW

Great service

published

The whole process was top notch from Mark the salesman, The installer was very neat workmanship spot on.
I had a small problem and Diana sorted it out, very pleased I went with Sun Boost.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedTrina
Warranty Claim MadeYes
Purchase Price$4,985.00
1 comment
Sunboost
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john

johnSydney, NSW

Perfect

published

The job was great.
No issue at all.
I will try to refer more friends to use your services if they require solar pannel in the future.
Thanks for the great job you have done.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel Purchasedim not sure
Warranty Claim MadeNo
Purchase Price$3,000.00
1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

275 reviews
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Amazing job

published

Maintenance procedure was of high standard.
I was not even remembering about the periodic cleaning & maintenance but Diana just reminded me through email and over phone about the it. She also explained to me about the importance of periodic servicing and cleaning of the solar panel unit. I have never had any issues with the company.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$375.00
1 comment
Sunboost
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LEE

LEEIllawarra, NSW

Excellent to deal Excellent system

published

Quick and easy installation , great service, massive change in bill , sometimes no bill or in credit. Not the cheapest but if u buy cheap except cheap. There stuff is great

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
1 comment
Sunboost
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The reviewer stated that an incentive was offered for this review

Page 1 of 107
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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