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Sunboost
4.6 from 4,614 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.8 (2,340)
  • Product Quality
    4.8 (2,216)
  • Return Claim MadeYes · No (2,567)
  • Customer Service
    4.9 (2,427)
  • Warranty Claim MadeYes (57) · No (2,451)
  • Purchase Price$4,099.87
  • Timeliness
    4.8 (1,007)
  • Job Satisfaction
    4.9 (1,001)
  • Rates and Fees
    4.8 (913)
  • Installation
    4.9 (2,234)
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Lynda
LyndaWide Bay-Burnett, QLD
  • 4 reviews

Excellent service, everyone has been helpful and this has been a great experience.

published

Installers were on time and easy to deal with. They worked solidly in very windy conditions on a high roof. I would recommend them for future work for Sunboost very happy.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
trevor l.
trevor l.Central Queensland, QLD

Perfect solar installation

published

Neville and sunboost were very professional and helpful during the entire installation .The installation team were ontime and very helpfull also explaining every aspect of the job. Thanks sunboost great job.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Trinna
Warranty Claim MadeNo
Purchase Price$4,500.00
Sunboost
Sunboost T.Sunboost
Barath
Barath
  • 2 reviews

Awesome service, good price and very professional

published

I went through few quotes and google reviews before choosing the solar installer.
From the sales (Curtis), installation coordination (Debbie) and service (Barry). My experience with the company has been wonderful. I was very impressed by service team (Barry) when I had an issue with my installation as the service team (Barry) went above and beyond to get me a speedy resolution.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size11.1 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Great Service

published

Great Service from Sunboost and the installer was really professional as well. Highly recommended for solar installation. Installation price is really competitive compare to other solar companies in the market.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Alexander help set up my app on my phone

published

Alaxander was great in helping me, I got a new modem, and had to reset my phone to be able to see the app.
The help I got from him as really great.
I don’t know a lot about setting up phones.
He tried so hard going over everything, he manage to get there in the end.
I’m so grateful for all he it.
Thank you Alexander

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Quick and easy

published

Good deals and easy to organise .20 6.6 kws installed on time and working straight away . Ethan was great and was very helpful getting the wifi up and running . Happy

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solis
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Wayne
WayneSouth East Queensland, QLD

Affordable

published

Just installed a 10kw system. We found Sunboost very affordable and the installers (Who were local) were excellent. They went through the technical side of things and even set up the app for us.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised Review No
Return Claim MadeNo
System Size10.3 KW
Panel Purchased Trina & Solis
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Stephan Meyer
Stephan MeyerSydney, NSW
  • 4 reviews
  • Verified

Very happy...

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina HoneyM 370W
Warranty Claim MadeNo
Purchase Price$4,961.00
Sunboost
Sunboost T.Sunboost
Cathleen
CathleenHunter Region, NSW
  • 5 reviews
  • 1 like

Very professional

published

We had our SunBoost solar installed 2 days ago - the guys were very professional & efficient, they cleaned up after themselves. Not connected to grid yet but very happy with installation.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Growatt
Warranty Claim MadeNo
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost
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Wifi connection

published

Very helpful easy to talk to excellent service from Ethan, installation was excellent with excellent communication, friendly and was easy to corporate and organise our solar installation, I highly recommend talking to Sunboost and Ethan .

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Mario
MarioSouth-East, TAS

Nora Sunboost

published

I was very happy with all the service and Nora with the follow up service to connect our system with the wifi would highly recommend Sunboost for any type of solar

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Anthony
AnthonyPerth, WA

I feel time will prove we have made an excellent investment by installing a solar system from Sunboost.

published

Sunboost has been an excellent company to deal with the staff were excellent to deal with and new the product in every detail and could answer every question ask them about the product

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,200.00
Sunboost
Sunboost T.Sunboost

Best investment we ever made

published

Easy setup
Easy install
Easy bills
lovely guys who came and installed cleaned up polite and very professional
system looks good easy to operate and saves me money best investment we have made yet

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size3.6 KW
Warranty Claim MadeNo
Purchase Price$2,900.00
Sunboost
Sunboost T.Sunboost
Debbie
Debbie
  • 2 reviews

Excellent service

published

We were very happy with all the service and Amy with the follow up service to connect our system with the wifi would highly recommend Sunboost for any type of solar

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size10.56 KW
Panel Purchased Growatt
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Nadya Rizk
Nadya RizkNorthern Region, NSW

Outstanding service, Great product!

published

Our dealing with this company has been nothing short of perfect. Matthew was our point of contact and was extremely helpful, patient and transparent. The installation people did a neat job and offered sound advice regarding the placement of the inverter and the panels.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size9.9 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Page 1 of 103

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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