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Sunboost

Sunboost (page 2 of 3)

4.6 from 5,047 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.7 (60)
  • Product Quality
    4.6 (61)
  • Return Claim MadeYes · No (68)
  • Shipping
    5.0 (4)
  • Customer Service
    4.8 (65)
  • Timeliness
    4.5 (39)
  • Job Satisfaction
    4.8 (40)
  • Rates and Fees
    4.7 (34)
  • Installation
    4.8 (53)
  • Warranty Claim MadeYes (68) · No
  • Purchase Price$4,219.50
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clear communication and excellent service

published

We were kept in the loop with everything and were able to contact the same person every time with our questions. Had an issue with the inverter screen which sunboost took care of with little to no effort from our part.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased growwatt
Warranty Claim MadeYes
Purchase Price$4,100.00
Sunboost
Sunboost T.Sunboost
Bake
BakeMurrumbidgee Region, NSW

Great service

published

The whole process was top notch from Mark the salesman, The installer was very neat workmanship spot on.
I had a small problem and Diana sorted it out, very pleased I went with Sun Boost.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Trina
Warranty Claim MadeYes
Purchase Price$4,985.00
Sunboost
Sunboost T.Sunboost

Wonderful and Prompt Service from the Team at Sunboost

published

The installation process was very professional and the staff were excellent at their job.

The technical support staff that I have dealt with being Alexander & Barry were both efficient and prompt and easy to contact. We did have a problem with the inverter but it was rectified in a timely manner.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
graeme
graemeSydney, NSW

Great Support

published

I've had a couple of problems with my solar installation. Each time Carter from Sunboost has sorted out the problems with me. Patient, knowledgeable and helpful. He has got my system up and running quickly and painlessly. I am impressed.

Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size11.4 KW
Panel Purchased Don't know.
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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MJJ
MJJSydney, NSW

Attentive and patient

published

Duke Listened and patiently responded to questions, clear communication for problem solving, stayed with me on the phone until resolved, polite and respectful. Enabled me to call back to resolve

Value for Money
3/5
Product Quality
3/5
Customer Service
4/5
Timeliness
3/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
3/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Sunboost
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
ORLAN
ORLAN
  • 2 reviews
  • Verified

My grid over-voltage issue has not been resolved since the installation in December 2020

published

The installation process was easy and they turned up on time. However, the over-voltage issue was identified from day 1 and this problem made the solar panel system nearly unusable and ineffective. Sunboost has not been able to provide adequate support and warranty. I will now refer the matter to the Australian Energy Regulator and ACCC for review and intervention. Please be aware that the sales experience and after sales service experience are not aligned. Sunboost is not interested in resolving my issue since the installation in December 2020, and it has been three months. Simply not good enough

Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Timeliness
3/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
3/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Sungrow
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Graeme
GraemeMid North Coast, NSW
  • 3 reviews

A workable Company

published

Supplied and installed solar Panels incorrectly , After contact was made with Sunboost Company and much negotations eventuly they agreed to rectify our concerns . We are now in the position to capitalise on the full potential of using the sun to reduce our electricity cost . Thank you Sunboost.

Value for Money
5/5
Product Quality
5/5
Customer Service
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost

Hi Graeme,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to help us with your quotation number and we assure you to get back with a solution to it at the earliest.
Regards,
Sunboost Online.

Luke farr
Luke farrNorth Western Region, NSW

Great service and trustworthy installers

published

Staff are Easy to deal with and don’t pressure you into getting something you don’t need.Installers were great and very professional with no cheap shortcuts.I’m very happy with the outcome

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size13.2 KW
Panel Purchased Trina
Warranty Claim MadeYes
Purchase Price$6,000.00
Sunboost
Sunboost T.Sunboost

Excellent customer service

published

My solar power inverter was down, I called Sunboost to arrange a service repair, only within one week, a electrician came to check the system, and then Sunboost told me they will replace the inverter in 2 weeks time, excellent customer service, very helpful , very happy theirs quick response to the system failure.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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mongrel
mongrelCentral West, NSW

Sun boost Delivers

published

After some 4 months of promises to install a system it finally happened, the system was installed ok but would not produce the stated output. The installer tried 3 times to correct and was put onto a technician would could not resolve. Finally spoke with [Name Removed] from sun boost who was able to talk me through the process and recalibrating the inverter. Now working as stated, they appear to totally rely on the installer and try to operate from a remote location.

Value for Money
3/5
Product Quality
3/5
Customer Service
2/5
Timeliness
2/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
3/5
Trustworthiness
3/5
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solis
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Charles S.
Charles S.Greater Melbourne (Outer), VIC

Warranty service

published

Had a faulty solar bank reported to Jason who followed up straight away service people on site as requested job done excellent service highly recommend this company for sales and service

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$4,300.00
Sunboost
Sunboost T.Sunboost
Terry
TerryHunter Region, NSW
  • 2 reviews

Great Experience with my Install

published

I had another 6.5kw of Solar Panels put ony roof by Sunboost again,the installers came on time were friendly & professional in all aspects of the install right down to cleaner up after the install,answering all my questions, to showing me how it all works and how to read the meters such a great experience

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Panel Purchased 330
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Wilma V.
Wilma V.Illawarra, NSW

Job well done.

published

Thank you to RYDER for all your help with service ticket no SBMT6619 concerning circuit breaker service was very quick and friendly also very prompt nothing was to much well done

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$3,600.00
Sunboost
Sunboost T.Sunboost
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Bernice Venn
Bernice VennDarling Downs, QLD
  • 2 reviews

Check up on problem with Solar not generating power to grid .

published

Sunboost have been most helpful with follow up. Slight delay with Holiday Season interrupting, however came out to check problem asap. Andrew from your Installation team was most helpul throughout this period with his follow up and inderstanding of the problem.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,490.00
Sunboost
Sunboost T.Sunboost
Brian
BrianSouthwest, VIC

Good service

published

Phone service was well handled, operator was very capable and helped me to assist getting the problem fixed.
Good service.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Thilak
Thilak
  • 2 reviews

Good service makes all the difference

published

We had some issues with a 2018 installation. Sunboost Service Executive Noah worked tirelessly with installers and
rectified the issue.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeYes
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost
Anton
AntonMetropolitan Adelaide, SA

Professional Service

published

Support Team were excellent and polite. Kept me up to date with my minor issue and solved in a good time period. I would recommend Sunboost to anyone considering buying a solar system.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,400.00
Sunboost
Sunboost T.Sunboost
Zainy
ZainyBrisbane
  • 3 reviews

Exceptional service from Monika

published

Sunboost has given me excellent service. I’ve been having a problem with my
wi fi. My order number is SB 35877. I’ve been corresponding with Monika. She has always been very helpful and tried her very best to help me. I’m very thankful to her for all her kindness, understanding & patience in dealing with my
problem.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$2,250.00
Sunboost
Sunboost T.Sunboost
Tomsy
TomsySouth-Eastern Region, NSW
  • 4 reviews
  • 1 like

Very happy havent had an electricity bill since

published

Had an intermittent fault with solax inverter,replacement was handled efficiently by Zara.The panels have continued to operate well.Dealing with Sunboost went smoothly with no dramas.Have recomended to several friends who have had similar experiences.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size5.5 KW
Panel Purchased not sure
Warranty Claim MadeYes
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost

Excellent presentation polite no complaints with your service say cheers to the boys

published

I like to congratulate Arthur for his politeness patience and his professionalism all the installers where excellent in their approach and their manners.You can rest assured that I will recommend your company to other people interested in solar power

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
4/5
Rates and Fees
5/5
Installation
4/5
Trustworthiness
5/5
Return Claim MadeNo
System Size6.5 KW
Panel Purchased Monocrystal
Warranty Claim MadeYes
Sunboost
Jessica S.Sunboost
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Kim B
Kim BPerth, WA
  • 2 reviews

Great Service

published

Unit was not operating at all after a Synergy inspection. We rang Sunboost and they had a service rep out within 2 working days. He fixed the problem in short order and the panels work like a dream again now. Very happy indeed.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeYes
Purchase Price$3,100.00
Sunboost
Sunboost T.Sunboost

Alert assistance

published

Inverter grid over voltage alert warning
Request for assistance was answered very quickly.
Directions to reprogram inverter was supplied over the phone to resolve the alert condition.
Staff were very helpful and knowledgeable.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased solis
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Pramod B M.
Pramod B M.Central West, NSW
  • 2 reviews

Great product n exceptional service.

published

We had a recent solar installation at our place by Sunboost Solar Company.Very great n exceptional service throughout the whole installation process..Highly recommend to everybody.Great choice.Definately pleased and satisfied 100%..

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
Tony C.
Tony C.Perth, WA

Early days but appears very efficient

published

Installation process went smoothly and installers were polite and very happy to answer any concerns and questions. Carried out their work efficiently and whole process throughout really went very well. data logger was faulty and replaced within a few days and Sophie guided me effortlessly through reconnecting the WiFi logger (fairly complex) process. Happy with the results.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solis Sunboost
Warranty Claim MadeYes
Purchase Price$3,000.00
Sunboost
Sunboost T.Sunboost

It’s excellent job

published

Help us in every step keep calling to check everything is on track , are we happy with the job Done and mostly they are polite and passionate.well done sun boost .

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Warranty Claim MadeYes
Sunboost
Jessica S.Sunboost
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