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Sunboost
4.6 from 5,043 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.6 (33)
  • Product Quality
    4.4 (34)
  • Return Claim MadeYes (39) · No
  • Shipping
    5.0 (3)
  • Customer Service
    4.7 (39)
  • Timeliness
    4.6 (23)
  • Job Satisfaction
    4.5 (24)
  • Rates and Fees
    4.4 (21)
  • Installation
    4.6 (34)
  • Warranty Claim MadeYes (39) · No
  • Purchase Price$3,260.13
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Solis Inverter Failure

published

Richard and Kendrick were amazing , the way they handled my complain and were following up with the progress till the Solis Inverter got replaced under warranty. I would highly recommend Sunboost Solar to anyone wishing to install because their after sales and maintenance are second to none.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.5 KW
Panel Purchased Solis Inverter
Warranty Claim MadeYes
Purchase Price$0.00
Sunboost
Sunboost T.Sunboost

They are perfect

published

The panels were installed with great easy the installers were polite and COVID compliant we were happy with the end result the panels look very neat on the roof as they were put in the front of the house

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

steve565
steve565South East Queensland, QLD
  • 7 reviews
  • 4 likes

Customer support is excellent

published

I had a Data Logger that had an issue, the customer support team assisted me very quickly. Nora was great walking me through the trouble shooting and replaced the Data Logger 3 days later. When the courier delivered it, she called me immediately to make sure I was able to set the replacement Data Logger up.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size10 KW
Panel Purchased Solis
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost

Fantastic customer service! Easy! Hassle free! Professional

published

The whole process was simple, fast and professional! Highly recommended. From inquiry to full installation in 3 days. Highly recommended. Excellent customer service. Very clean and detailed installation. Handle every thing! ⭐️⭐️⭐️⭐️⭐️ ⭐️

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size10 KW
Panel Purchased 28
Warranty Claim MadeYes
Purchase Price$4,350.00
Sunboost
Sunboost T.Sunboost
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Making power makes sense

published

SB145932 (Andrew)
We recently had a problem with our solar inverter. Andrew talked us thru the resetting process then arranged an installer to come and check it out. When Sunboost discovered that a new inverter was required (under warranty,) Andrew quickly arranged a replacement and installation.
Throughout this process, Andrew was knowledgeable, efficient and polite - a pleasure to deal with.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Problem was fixed

published

The solar panels took a long while to be installed but this was mainly due to weather conditions. Once installed the installer caused quite a bit of damage to my sat king underneath the tiles which I was obliged to fix. After that it turns out the regulator was not working but that has now been fixed. Hopefully everything will go okay from here and it appears to be at this stage.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
3/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,200.00
Sunboost
Sunboost T.Sunboost
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D Fisher
D FisherSydney Surrounds, NSW

Fronius Inverter - Problem Solved

published

To Hailey: This young lady was very obliging & professional in looking after the problem I was having with my Fronius Inverter, she arranged to have a technician call at my premises and rectify the problem.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase Price$4,750.00
Sunboost
Sunboost T.Sunboost
Our Beautiful Home
Our Beautiful Home Sydney, NSW
  • 2 reviews

Nora Sunboost

published

Nora is very well organized during the installation process and helpful.
She has always perfect and accurate of the communications regarding customer service.
I am highly recommended for her next level service.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
4/5
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Trina
Warranty Claim MadeYes
Purchase Price$3,300.00
Sunboost
Sunboost T.Sunboost
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Donna F
Donna F
  • 2 reviews

Great Company (Sunboost)

published

Sunboost sorted all our issues with our Solar installation and repairs..Happy Customer with end result. Rachael (Sunboost )was very helpful and pleasant to deal with. Would recommend them for Solar

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Job Satisfaction
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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richard
richardSouth East Queensland, QLD

fault rectification

published

Had my system installed and after 16 months noticed a fault with the system. Sunboost eventually (4 weeks) sent out an electrician and he advised straight away that there was an issue with the system and one of the panels had failed. It was also noticed that the initial installer had done a very poor job of the installation and this was a contributing factor to the failure. After another 4 weeks and constant follow up emails, the system was finally back on line. (2 + months in total which is quite disappointing)
Getting the system back on line took a lot longer than it should have, but am pleased it is now sorted.

Value for Money
4/5
Product Quality
3/5
Customer Service
2/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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38083

published

Very happy with Sunboost sales and service Janet and Lucy ,the Solar is working well and was a very good decision to have it done thank to everyone at Sunboost

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Slava
SlavaMetropolitan Adelaide, SA

Excelent

published

Installers arrived at 0730.
They introduced them self with smile on their faces.When they finished their job, they cleaned up all.They have been very nice, polite, speaking slowly due to english is my second language.
Will recommending sunboorst company for solar instalation to my friends.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Tony
TonySouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Instant installations.

published

The process and installation were great, it's a day & half is all it takes and my solar is back on action. The solar service expert involve in the process is amazingly responsive with all my concern.
The job done is only installations with existing panels and brackets with one panel replacement out of 24 panels.
I have ask a warranty on the installation for it was not compliance with the electrical code but it was denied for the reason that it was not sunboost who removed the panels due to roof replacement.

Value for Money
3/5
Product Quality
4/5
Customer Service
4/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
System Size5 KW
Panel Purchased Seraphim
Warranty Claim MadeYes
Purchase Price$2,530.00
Sunboost
Sunboost T.Sunboost
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Great warranty and service

published

Had an issue with the solar inverter, it was replaced under warranty within a couple of weeks. The matter was dealt with with efficiency and professionalism. A really great service and a great company to deal with.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeYes
System Size5.5 KW
Panel Purchased Solax
Warranty Claim MadeYes
Purchase Price$3,200.00
Sunboost
Sunboost T.Sunboost
Seato
Seato
  • 2 reviews

Great service and follow up

published

Issue was resolved in a timely manner and follow up was great Jenny was also very helpful and easy to deal with. Very happy overall and no issues at all

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeYes
System Size6 KW
Panel Purchased Solis
Warranty Claim MadeYes
Purchase Price$4,000.00
Sunboost
Sunboost T.Sunboost
Page 1 of 2

Questions & Answers

Caitlin J
Caitlin Jasked

We got a few quotes from Sunboost for a 10kWh system and then a system with a battery. The price is good however we are VERY hesitant about going the more expensive option with them as they are not local and we wonder if it’ll be professionally installed and what if we have problems. Is this a trustworthy company?

1 answer
mike
mike

dont go with these guys...The ACCC and Fair trading have them in court for shonky work...look up BELL SOLAR the parent company to see.

Jason B.
Jason B.asked

Is this true that Sunboost is facing Licence issues and it will not be renewed? What will happen to my contract if this gets cancelled? Can I get my refund?

How can I trust someone without a licence to Install?
Is that true ? that you are changing entities to protect your brand? compromising with customer's warranties to protect your own interest?

[Name Removed], You have lost my trust, I am paying over $3000 and not happy to risk my home.

2 answers
Jason B.
Jason B.

https://onestepoffthegrid.com.au/one-of-australias-largest-solar-installers-fights-to-retain-operating-licence/#:~:text=One%20of%20Australia's%20largest%20solar%20installation%20companies%20is%20fighting%20to,not%20fit%20to%20hold%20one.&text=Sunboost%20has%20used%20prominent%20sport,to%20promote%20its%20solar%20products.

Sunboost
Sunboost T.Sunboost

Dear Jason,

Yes, the matter is currently before NCAT, however we are allowed to do business as normal. We intend to work with Fair Trading to resolve the matters amicably. Be rest assured, all our installers are CEC accredited. If you are not satisfied with the answer and wish to get the refund of the deposit, we would process the full refund for you at the earliest. We request you to kindly share your Invoice number.

Regards,
Sunboost Online.

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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