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Sunboost

Sunboost (page 3 of 112)

4.6 from 4,118 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (2,025)
  • Product Quality
    4.8 (1,913)
  • Return Claim MadeYes (23) · No (2,160)
  • Customer Service
    4.9 (2,121)
  • Warranty Claim MadeYes · No (2,227)
  • Purchase Price$4,159.87
  • Timeliness
    4.8 (733)
  • Job Satisfaction
    4.9 (716)
  • Rates and Fees
    4.8 (666)
  • Installation
    4.9 (1,952)
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Tina

TinaSydney, NSW

Can’t wait to see the outcome

published

They came on time and worked professionally. They only stopped, when they had to get inside the house to do something. The team came with their electrician. Glad to recommend for future customers

1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

290 reviews
Ad

Excellent company to deal with. Very professional.

published

Correspondence with Sun Boost was with Heston and Miles, both were very professional and extremely helpful. Thanks to you both.
The company that came to install the system was very friendly, professional and did and extremely good job with the install. Very neat and quick!
Everything was carried out as discussed.

1 comment
Sunboost
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se18835 inverter check up

published

Noah was very considerate to call and check up on how my system has been performing over the past couple of weeks. I was happy to report no issues with the new inverter. Very happy to be making power again.

1 comment
Sunboost
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Pushkar

PushkarSydney, NSW

  • 2 reviews
  • 3 likes

Happy with customer service

published

I have had issue with the inverter which I opted for new installation, I got much needed help from Raymond - Solar Service Expert. He was very good and committed to the customers need.

1 comment
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Susan

SusanPeel, WA

Looking forward to saving on electricity!!

published

I found all staff at Sunboost very polite and happy, from phone calls to the installation. The installation team were really neat and tidy in their work, they cleaned up after themself. A big thank you to Ian, who was most helpful on the phone, he gave me a good understanding how it works. I now look forward to saving money on my electricity thank you to everyone at Sunboost, if I hear of anyone wanting solar on their roof I will definitely recommend sunboost well done team!!!

1 comment
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Peter

PeterPerth, WA

Installation review

published

I recently had a solar system installed and received a follow up call from Sunboost to discuss any issues I had with the installers. I mentioned one issue was the lack of explanation with the inverter and the wifi connection. The person I spoke to got Hailey to contact me and she was very patient (I am 76 years old) and talked me through the process of connecting the inverter to my mobile phone. Hailey was excellent and very thorough and also speaks very good English. All ok now thank you.

1 comment
Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

290 reviews
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Robert

RobertMetropolitan Adelaide, SA

Excellent Customer Service

published

This is my second time of having Solar installed and this was by far the smoothest process experienced.
I had no issues with the company and they always responded in the agreed time frames and these were minimal

1 comment
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Sam

Sam

  • 2 reviews

Should have installed solar sooner.

published

The installation team arrived on time, was very informative and carried out the installation in a professional and tradesman like manner.
The after service by Amy was second to none, she guided me through the wifi connection process and now I can view my solar generation live.

1 comment
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Rick

RickPeel, WA

  • 2 reviews
  • 1 like

Hector was very patient

published

The installation went ahead with no problems at very smooth sailing. The installers were very polite and informative the only down fall was that they filled our recycling bin from empty to full with all of their material I would have liked to be consulted as I would have given them other options. Hector was a very patient gentleman that helped with the downloading and connection of the WIFI App, it was a pleasure to deal with him as sometimes things like this can get very frustrating WELL DONE HECTOR.

The overall experience start to finish was a good one well done Sunboost I would definitely recommend in the future.

1 comment
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Best customer service ever.

published

My experience has been somewhat strange experiencing the good and the bad in the installation process.My inverter faulted after installation and was quickly replaced. The best after sale service ever.

1 comment
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Sunboost Solar Install professional Service

published

Initial Install was easy and professional, had problems with the connection to the incoming mains, found to be a faulty inverter which was quickly replaced by Sunboost. Final WiFi setup made easy by Hector at Sunboost

1 comment
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Tim R

Tim RPerth, WA

Straight forward and quick

published

From start to finish the whole process was easy and all involved were informative, polite ,easygoing and very helpful.We went from inquiring about the product to having it installed and up and running within the month.Fantastic service thanks guys.

1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

290 reviews
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Aakash

AakashMetropolitan Adelaide, SA

  • 2 reviews
  • 3 likes

Good customer service - Hector

published

Hector help me to solve issues with timely manner. He has a quiet good understanding of product and help me to resolve my issue. All good to go now. Good

1 comment
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Daryl

Daryl Illawarra, NSW

Duke did a fantastic job walking me through hook up of the wifi for the solar unit a pleasure to deal with

published

Duke did a fantastic job walking me through hook up of the wifi for the solar unit a pleasure to deal with and I would not hesitate to pass this company onto my friends when they add as k about solar

1 comment
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Hermes and Bree

Hermes and BreePerth, WA

  • 3 reviews

Sunpower from Sunboost - Should have done it years ago!

published

Fast, efficient, knowledgeable and local - What more could you wish for?
Early indications show a substantial drop in usage from previous month.
For the first time ever, I look forward to getting my electricity bill.

1 comment
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Solice 1234

Solice 1234Central West, NSW

Saving was excellent $500 saving on last bill

published

Sun boost excellent company savings great and follow up from company amazing should pay for itself in 2 years. Now I’m ready for bill free retirement couldn’t be happier too good to be true but it actually is

1 comment
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Excellent and Professional!

published

The panel installation process was super easy! The team was super professional, came in and installed it without issues! We cannot wait until our energy company connects the system to get the costs savings!

1 comment
Sunboost
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Great experience

published

Sunboost were very easy to deal with, from sales through to installation. It is a slow and lengthy process, however I was informed along the way.
The workmanship was very neat. I would definitely recommend.

1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

290 reviews
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Stuart

StuartPerth, WA

Duke was fantastic

published

Duke , Melvin and the install tream were extremely positive and helpful during the installation of the App and system I could Never have done this without his help.
He was polite and very nice during the whole process
cheers.

1 comment
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Wi-Fi installation

published

A little involved but the Sunboost assistant was very patient and obviously knew how to ensure we ended up with an excellent final result. The unit seems to be working extremely well.

1 comment
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Page 3 of 112
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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