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Sunboost

Sunboost (page 3 of 114)

4.6 from 4,142 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (2,056)
  • Product Quality
    4.8 (1,943)
  • Return Claim MadeYes · No (2,261)
  • Customer Service
    4.9 (2,147)
  • Warranty Claim MadeYes (48) · No (2,176)
  • Purchase Price$4,138.30
  • Timeliness
    4.8 (748)
  • Job Satisfaction
    4.9 (729)
  • Rates and Fees
    4.8 (677)
  • Installation
    4.9 (1,978)
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Inverter fault

published

Great service from Noah, who helped me resolve an inverter fault quickly and easyly. Thanks Noah
Great service from Tyler and the team as well. thanks guys.
My system is an 8kw 27 panel solar system

1 comment
Sunboost
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Ever Power Solar

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295 reviews
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Great Service

published

Easy process. Sunboost organised everything and had 9.9kW of panels installed and operational before lunch. Duke from Sunboost was very helpful, ensuring that my remote monitoring was operational and that I was satisfied with everything.

1 comment
Sunboost
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Best service

published

The best company I found my Solar good experience so far, Frank was good to deal with
they came on time and di very good Job installer came on time and no mess left behind
Happy to recommend

2 comments
Sunboost
Sunboost T.Sunboost
Myrna Miller
Myrna Miller

Very happy with price & help all the way from beginning to completion of job.

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Yvonne H.

Yvonne H.Perth, WA

  • 2 reviews
  • 1 like

Fantastic service

published

Panel installation was quick and efficient. The panels look great on the roof. Sunboost organized everything for me from the word go and the whole system was put up and connected to the grid and operational all on the same day. Very happy with this great service. Great Job guys.

1 comment
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bennett

bennettNorth Queensland, QLD

  • 2 reviews

Inverter fault report

published

Rachael in the faults section responded quickly and efficiently. Came back to me by Tele and email to resolve inverter fault message. I am very happy with the after sales care.

1 comment
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Very Good Service

published

5 star for customer service.Sunboost staff Ricky, Jasper and Hailey were really helpful and patient through the whole process and answered all questions. Thanks Sunboost for a very positive experience.

1 comment
Sunboost
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Ever Power Solar

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295 reviews
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Joe Gigliotti

Joe GigliottiSydney, NSW

This is perfect

published

The installation was easy.
The installers where very professional and friendly.
This is my first time i have used this company, however they are booked for another installation at another property.

1 comment
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Daniel

Daniel

  • 2 reviews
  • 1 like

Easy to deal with

published

Great service from the sales person to the installers. Had an issue connecting the WiFi app and Hailey called back and stepped me through the process quickly. No stress at any stage.

1 comment
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SB26605 All good, working fine

published

Thank you so much Carter. So grateful. Each time I have this issue you have been so good at helping me promptly. All is working well again. I appreciate the magic you use!

1 comment
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Gary

GaryGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Back on line and seeing the solar success story.

published

With a new network installed for my wifi my monitoring App went offline but it was restored with ease and pleasure dealing with the friendly Sunboost Team. Now I am smiling whenever I view my solar success story on the Solis App. Thank you Sunboost.

1 comment
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Gus Robinson

Gus RobinsonPerth, WA

terrific service and install

published

Recently had two installs at my children's houses, from first point of contact to install was efficient and installers were professional, friendly and cleared up after themselves. Hoping to see savings in the future.

1 comment
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Bruno

BrunoCentral, SA

wifi logger setup

published

Thank you Lucy from sunboost your help and patience was most appreciated. I've had no problems to date and a happy owner of a pv system and with staff like this i look forward to the next time we communicate.

1 comment
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Ever Power Solar

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295 reviews
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Blake

BlakeSouth-Eastern Region, NSW

  • Verified

Awesome product neat and tidy

published

Perfect communication from Sunboost with emails and phone calls updating any change in information and there installer was perfect with communication and very professional very neat and tidy highly recommended them

1 comment
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Paul in Gwandalan

Paul in GwandalanSydney Surrounds, NSW

After sales service

published

I could not find the app to check on the power being generated by my new solar system. I spoke to Amy who was very patient with me and guided me through the process. It took some time because I am not very good with technical, but Amy was excellent. She told me what to do, even though I made some mistakes, we eventually got there. I am very impressed with the service and while I do not write many reviews, I am happy to oblige in this case. Thank you very much, Amy, and sorry for being so slow to understand you. Paul.

1 comment
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Great experience - handled very professionally

published

The details of the system (both technical and financial) were thoroughly explained by the salesman. Updates on licensing and registration were given regularly up until the installation was scheduled. The installation team arrived at the scheduled time and carried out their work expediently. The crew were engaging, but very professional. Overall the panels look very good on the roof and the whole system represents very ggod value.

1 comment
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  • Verified

Solar panel installation

published

Very fast and efficient.
No issues except didn't provide the ordered inverter,even when I said no to changing the order.
Hope we have no issues with the GROWATT as they had a very bad reputation in the past.

1 comment
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Colin B.

Colin B.Illawarra, NSW

Quality product

published

It was well organised and carried out. No issues with the installation. I would recommend this company to install a system such as ours. The installer Wes polite and knowledgeable

1 comment
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Excellent company to deal with. Very professional.

published

Correspondence with Sun Boost was with Heston and Miles, both were very professional and extremely helpful. Thanks to you both.
The company that came to install the system was very friendly, professional and did and extremely good job with the install. Very neat and quick!
Everything was carried out as discussed.

1 comment
Sunboost
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Ever Power Solar

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295 reviews
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Susan

SusanPeel, WA

Looking forward to saving on electricity!!

published

I found all staff at Sunboost very polite and happy, from phone calls to the installation. The installation team were really neat and tidy in their work, they cleaned up after themself. A big thank you to Ian, who was most helpful on the phone, he gave me a good understanding how it works. I now look forward to saving money on my electricity thank you to everyone at Sunboost, if I hear of anyone wanting solar on their roof I will definitely recommend sunboost well done team!!!

1 comment
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Peter

PeterPerth, WA

Installation review

published

I recently had a solar system installed and received a follow up call from Sunboost to discuss any issues I had with the installers. I mentioned one issue was the lack of explanation with the inverter and the wifi connection. The person I spoke to got Hailey to contact me and she was very patient (I am 76 years old) and talked me through the process of connecting the inverter to my mobile phone. Hailey was excellent and very thorough and also speaks very good English. All ok now thank you.

1 comment
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Page 3 of 114
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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