1 photo
Sunboost

Sunboost (page 3 of 4)

4.6 from 4,380 reviews · View Statistics

Reviews

  • Value for Money
    4.7 (46)
  • Product Quality
    4.5 (46)
  • Return Claim MadeYes · No (53)
  • Customer Service
    4.8 (50)
  • Warranty Claim MadeYes (53) · No
  • Purchase Price$4,143.80
  • Timeliness
    4.4 (26)
  • Job Satisfaction
    4.7 (27)
  • Rates and Fees
    4.7 (22)
  • Installation
    4.8 (40)
Previous
Next
Kim B
Kim BPerth, WA
  • 2 reviews

Great Service

published

Unit was not operating at all after a Synergy inspection. We rang Sunboost and they had a service rep out within 2 working days. He fixed the problem in short order and the panels work like a dream again now. Very happy indeed.

1 comment
Sunboost
Sunboost T.Sunboost

Alert assistance

published

Inverter grid over voltage alert warning
Request for assistance was answered very quickly.
Directions to reprogram inverter was supplied over the phone to resolve the alert condition.
Staff were very helpful and knowledgeable.

1 comment
Sunboost
Sunboost T.Sunboost
Pramod B M.
Pramod B M.Central West, NSW
  • 2 reviews

Great product n exceptional service.

published

We had a recent solar installation at our place by Sunboost Solar Company.Very great n exceptional service throughout the whole installation process..Highly recommend to everybody.Great choice.Definately pleased and satisfied 100%..

1 comment
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Tony C.
Tony C.Perth, WA

Early days but appears very efficient

published

Installation process went smoothly and installers were polite and very happy to answer any concerns and questions. Carried out their work efficiently and whole process throughout really went very well. data logger was faulty and replaced within a few days and Sophie guided me effortlessly through reconnecting the WiFi logger (fairly complex) process. Happy with the results.

1 comment
Sunboost
Sunboost T.Sunboost
Get quotes

Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes

It’s excellent job

published

Help us in every step keep calling to check everything is on track , are we happy with the job Done and mostly they are polite and passionate.well done sun boost .

1 comment
Sunboost
Jessica S.Sunboost
jules f.
jules f.Richmond-Tweed, NSW

had solar panels already and took up the offer of sunboost to help save money and use the sun for energy

published

The installers Joel and 2 workers where wonderful. polite, clean ( took away there mess) worked as a tema and came at the correct time after giving me a welcome call the day before. Would totally recommend them for installation at any time.

1 comment
Sunboost
Jessica S.Sunboost

This is excellent

published

Installation process was pretty easy. Xavier was very helpful before and during installation .
Zara was excellent with the app installation , she guided me through the fine details . She was very helpful.

1 comment
Sunboost
Jessica S.Sunboost
Jay Shah
Jay ShahSydney, NSW

Great Customer Service

published

We had an issue with the switch which was moving to off position frequently. Whenever I phoned the Sunboost service number, Monika from Service group responded almost immediately. After doing couple of diagnosis checks, Monika organised for an electrician to come to our place to find and resolve the issue. The issue seems to have been resolved at this stage. I sincerely thank Monika and Sunboost for excellent customer service in addressing and resolving the issue with our solar system Sunboost installed in December 2018.

1 comment
Sunboost
Jessica S.Sunboost

Good job

published

Morgan did a good job on our ineverter. Everything done good. Recommended this sunboost solar. We save a lot of money from the solar. Thank you morgan and thank you sunboost. Good job everyone.

1 comment
Sunboost
Jessica S.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all

Excellent service

published

Installer made a mistake that was quickly rectified by Zara from sun boost. Very happy with communication and the whole process. I would recommend sun boost to anyone looking for solar.

1 comment
Sunboost
Victor S.Sunboost
Get quotes

Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes

account set-up

published

Zara is a smooth operator,very professional, quick and prompt in resolving any sort of issues. I guess Sunboost is one of the best in current market when it comes to Solar plants.

App which gives the whole summary of Solar plant is very basic, needs an improvement as it does not provides all the details required.

1 comment
Sunboost
Victor S.Sunboost

Problem Fixed

published

We had solar panels installed 9 months ago, and had problems with the inverter going on and off grid during the peak time of the day. With wifi connection to my phone, I was able to monitor what was happening. With the diligent help of Morgan from Sunboost, the problem was found to be a faulty inverter. This has been replaced (at no cost to me) and now we are getting uninterrupted peak performance. Morgan's customer service has been amazing throughout. Despite the problems, I would recommend Sunboost - as the problems were not ignored but eventually solved.

1 comment
Sunboost
Victor S.Sunboost

Great help from support staff

published

Installation was finished in 4-5 business days. There was some damage to the roof during installation but customer services staff (Monika) was extremely helpful. She has organised the damage to be fixed and stayed on the phone to set up the system.

1 comment
Sunboost
Victor S.Sunboost
Ray
RayHunter Region, NSW
  • 3 reviews
  • 1 like

Review from Ray. Very Happy with our setup.

published

Customer number 120385.
The panel install went well,no problems.
The controller fits well on our garage wall and looks good.
Sunboost have been easy to deal with.
We are now waiting on our electricity provider to connect the system to the grid,

September 24th 2019 Update: Small problem fixed

We had a small problem with our system.After one phone call Solar Boost had a technician visit us and he seems to have fixed the fault.We are very happy with the prompt response.

1 comment
Sunboost
Victor S.Sunboost
Mung
MungSouth East Queensland, QLD

excellent!

published

Installation was carried out very efficiently by two good tradesmen who was working straight away early morning. The monitoring was explained to me in an easy to understand way by staff at Solar Service Group. I'ld like thanks to Martin for great services.
SunBoost is fantastic.

1 comment
Sunboost
Victor S.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Page 3 of 4
See all Sunboost reviews

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

See all Sunboost questions

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
Visit official website

Other Solar Panel Installers

Previous
Next
See all Solar Panel Installers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

Find the right Solar Panel Installer

Receive up to 3 quotes with ProductReview.com.au

Start NowNEW SERVICE