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Sunboost

Sunboost (page 4 of 112)

4.6 from 4,101 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (2,032)
  • Product Quality
    4.8 (1,920)
  • Return Claim MadeYes · No (2,233)
  • Customer Service
    4.9 (2,120)
  • Warranty Claim MadeYes (48) · No (2,149)
  • Purchase Price$4,140.26
  • Timeliness
    4.8 (724)
  • Job Satisfaction
    4.9 (704)
  • Rates and Fees
    4.8 (654)
  • Installation
    4.9 (1,952)
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Robert

RobertSydney, NSW

  • Verified

Shinephone app is quite a complex system

published

Installation was completed without problem, tradesmen were professional and did a good job. But as mentioned above the Growatt Shine Wifi-x app is complex and not easy to install presumeably because we have broadband and the systems do not talk to each other.
Eventually, after numerous attempts the issue was corrected by [Name Removed] who had to go back through Growatt to fix the problem.

1 comment
Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

287 reviews
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Just what we needed.

published

I would recommend Sunboost to anyone, the company has been a pleasure to deal with.

The panel installation process was easy. the team turned up on time, were friendly, courteous and knowledgeable. I was impressed with their professionalism and the fact that they took the mountains of rubbish with them was even more impressive.

1 comment
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lawrence

lawrenceSouthern and Hills, SA

Happy customer.

published

Extremely pleased installed a solar system, no more expensive electric bills. Should have installed sun boost along time ago. No problems with installation and no hassles with the company, company rep Wilson was very helpful. Lawrence.

1 comment
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Green Guy

Green GuyIllawarra, NSW

Great service and real care taken in installing PV

published

The team at Sunboost are very professional and efficient. Each step of the process is clearly communicated. Ryan and team did a great installation job and were very friendly. The premises was left in mint condition. Looking forward to turning it on once the meter has been changed.

1 comment
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Leo B.

Leo B.

  • 2 reviews

Hector Sunboost

published

Wifi services updated and communicate well and Hector have patience while we are talking on the phone. He is actually willing to help . Good job Hector. Keep up the good work

1 comment
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mauro

mauroMetropolitan Adelaide, SA

  • 2 reviews

Excellent service

published

The support from Raymond was very accurate he had paciente to get me through to solve the enquiry definitely the steps and the process to get my enquiry resolve was fantastic.

1 comment
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Ever Power Solar

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287 reviews
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Very good service, quality products and installation.

published

The panel installation was very easy and the installers were very professional and courteous. I had nil issues with them or the quality of their workmanship. As soon as I gave the go ahead to install the solar i was kept up to date by Sunboost customer service which was reassuring.

1 comment
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Mick

MickSydney, NSW

Helpful and polite Sunboost installation team

published

The Sunboost installation team were professional and polite. All facets of the installation were discussed with me beforehand and slight improvements on the original plan were implemented with no fuss. The installation team leader took the time to be sure that I understood the workings of what had been installed.

1 comment
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Very happy with Sunboost

published

The process from beginning to installation was smooth, all information was forthcoming. Great team to deal with, courteous, helpful, well informed and all details handled well. Instillation done on time, the workmanship exceed expectations.

1 comment
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Warren Parasons

Warren ParasonsHunter Region, NSW

  • 2 reviews

Great Service

published

After first installation company from Sydney didn't deliver the second Installation company from the Central Coast were very good
Only issue was with the failure of the first installation company to meet commitments regarding time and some rudeness on follow up

1 comment
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julian

julianPerth, WA

Good system and excellent customer service

published

Installation was on time and no issues experienced. Customer Service received by Lucy was of a high standard , she was very knowledgeable and knew the product very well. thank you.

1 comment
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This is perfect!

published

Lucy from Sunboost have given me excellent client service and have provided me with a positive experience with Sunboost.

Panel installation by Sunboost was smooth and well done and we are happy with the products and outcome.

Would definitely recommend Sunboost to families and friends

1 comment
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Ever Power Solar

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287 reviews
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Lucy is the best

published

Easy to deal with and great customer service after installation
Ongoing wifi issue has been thoroughly updated and investigated to ensure no ongoing issues. Lucy has been monitoring my data and been in touch regularly

1 comment
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Shane

Shane Sydney Surrounds, NSW

  • Verified

Can’t wait to see how much money we save

published

Installers turn up right on time and had the job done by 2, sun boost was easy to deal with any questions I had, would recommend to anyone, thanks again

1 comment
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Louise

LouiseSouth East Queensland, QLD

Love our solar

published

Very professional in every aspect, installation was a breeze, everyone was so professional from installation, signing up and follow up to make sure we were happy with everything thanks so much Steve and Louise

1 comment
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Mel

MelSouth East Queensland, QLD

Very helpful

published

Had issues but Sunboost talked me through the process & helped me to connect my device! Now it works! Great service called me back immediately. Very much appreciated quick immediate service.

1 comment
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TP Z.

TP Z.Sydney, NSW

Wifi connection problem with solar inverter

published
1 comment
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Great service!

published

Whole process went well from purchasing to installation. Few issues with system 6 months in but have been handled very well by Noah from sunboost and the electrician that has been dealing with me. I was worried about this solar package as it was alot cheaper then the other quotes and was worried about the after sales service. I have been happily surprised and would and have recommended them to family and friends.

1 comment
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

287 reviews
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its done

published

installation is complete with wifi connection , could not have done it without the help of sunboost staff
( Duke) , he made it all so simple . the whole process has been without problems . Thank you

1 comment
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Donna Bowers

Donna BowersSydney, NSW

Best Investment I have made since home purchase

published

Installed solar panels in Feb 2020 in 12 month only paid $200 but since Sept all accounts in credit. Solarboost made the process easy & on time. I highly recommend Solarboost. Call Joseph 0283676126

1 comment
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Page 4 of 112
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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