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Sunboost
4.6 from 3,930 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (2,254)
  • Product Quality
    4.7 (2,116)
  • Return Claim MadeYes (31) · No (2,417)
  • Customer Service
    4.8 (2,368)
  • Warranty Claim MadeYes · No (2,486)
  • Purchase Price$4,156.38
  • Timeliness
    4.7 (739)
  • Job Satisfaction
    4.8 (716)
  • Rates and Fees
    4.7 (677)
  • Installation
    4.8 (2,187)
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Robert L.

Robert L.Sydney, NSW

Good experience for most of the transaction.

published

I am an inexperienced customer. Everyone has been very helpful. The completed installation appears to be to specification. Solar cable on inverter was incorrect size and has been replaced in good time. Would have liked a shorter lead time, even though installation was six days earlier than original date advised. In my opinion the after sales help is very satisfactory. I will recommend to others.
Currently having trouble locating WIFI in order to use monitor, and to contact Lucy for further help.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedAstronenergyCHSM60M-HC-330
Warranty Claim MadeNo
Purchase Price$2,899.00
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Ever Power Solar

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274 reviews
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Very responsive

published

Very responsive, I like the way that they respond at my issue when I was is need and really helpfull to solve the issue by following up the issue and solve it.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,100.00
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Leon Parish

Leon ParishPerth, WA

Excellent service and knowledgeable staff

published

Excellent service and knowledgeable staff that talked me through everything, from the selection of my system to installation.

Brent made the whole process easy from start to finish. I can't recommend them enough.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5.5 KW
Panel PurchasedTrina Honey 370W Panels
Warranty Claim MadeNo
Purchase Price$2,691.00
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john

johnSydney, NSW

Perfect

published

The job was great.
No issue at all.
I will try to refer more friends to use your services if they require solar pannel in the future.
Thanks for the great job you have done.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel Purchasedim not sure
Warranty Claim MadeNo
Purchase Price$3,000.00
1 comment
Sunboost
Sunboost T.Sunboost
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Amazing job

published

Maintenance procedure was of high standard.
I was not even remembering about the periodic cleaning & maintenance but Diana just reminded me through email and over phone about the it. She also explained to me about the importance of periodic servicing and cleaning of the solar panel unit. I have never had any issues with the company.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$375.00
1 comment
Sunboost
Sunboost T.Sunboost
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LEE

LEEIllawarra, NSW

Excellent to deal Excellent system

published

Quick and easy installation , great service, massive change in bill , sometimes no bill or in credit. Not the cheapest but if u buy cheap except cheap. There stuff is great

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

274 reviews
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Evo

Evo

  • 3 reviews

Professional team and tidy installation

published

I don’t normally write reviews but felt compelled to provide feedback to Sunboost Solar for the professional solar installation performed at our home. The team of installers carried out the installation without any fuss and answered all questions I had regarding the solar. I chose Sunboost Solar based on the reviews it had received and I was not disappointed. Well done Sunboost..

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedTrena
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Rob Hendra

Rob HendraSydney, NSW

  • 2 reviews

After-sales service

published

We recently had to remove half of the solar panels to allow our roofer to replace the roof. Carter (service department) has been courteous in replying to my numerous emails & phones calls. Through his persistent we finally got a reasonable quote to remove the panels.
It has been a pleasure doing business with Sunboost & we will highly recommend their service to any potential buyers.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Radwan Saeed

Radwan SaeedSydney, NSW

  • Verified customer

Prompt Response

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size13.5 KW
Warranty Claim MadeNo
Purchase Price$7,500.00
2 comments
Radwan Saeed
Radwan Saeed

Please check uploaded file to prove installations of solar panels.

Sunboost
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Colleen

ColleenHunter Region, NSW

Great work!

published

Great bunch of guys that did install, very helpful and polite and answered all our questions. Easy to deal with company, always got back straight away to give feedback and kept up to date with dates of installation.

Value for Money
Product Quality
Customer Service
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Professional from A to Z

published

They surprised me with the quick approval process and the installation has occurred just one week after signing the quote. I have addressed one minor installation issue and they fixed it at the same day.. Great company and professional communication skills. Recommend

Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedTrina 370 and Fronius inverter
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Outstanding Customer Service

published

Delivery and installation of my new panels was done on time.
It was such a smooth process from the moment I made a call to the sales department to installation. I received regular updates from their customer service team and I am extremely happy with the level of service I received from each department. Thank you so much Sunboost and can’t wait to see the savings on my electricity bills

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedTrina
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

274 reviews
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L. Murray

L. MurraySouth East Queensland, QLD

will make big differences to electricity bills

published

found the workers to be very professional and informative no problems with installation very good job answered all questions the installion took the day to do and we were very pleased with the outcome

Value for Money
Trustworthiness
Customer Service
Job Satisfaction
Installation
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$3,900.00
1 comment
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Frank

FrankSouth East Queensland, QLD

Great service

published

Arrived on time professional work completed on time with no mess. They pre install communications were professional. On the day the installers were friendly, efficient and very professional at all times

Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$3,300.00
1 comment
Sunboost
Sunboost T.Sunboost
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Great value & looks good

published

The installation process was very simple, our meter needed changing and sunboost organised everything with our electricity company, we were kept informed via email with all the progress. We had trouble connecting it to our wifi but Barry from IT stayed on the phone the whole time was very patient and helped us every step of the way - he was great.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$0.00
1 comment
Sunboost
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Great system for a great price

published

The installers turned up on time, worked hard, cleaned up after themselves and were happy to answer all of my questions. Everything went perfectly and we have had no problems at all.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchased18 x Trina HoneyM 370W Mono Black Frame 120 Half-Cut Cells Mono
Warranty Claim MadeNo
Purchase Price$3,000.00
1 comment
Sunboost
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Gary Coulter

Gary CoulterPerth, WA

  • 3 reviews

Installation of Solar-panels

published

The installers were prompt and thorough. They cleaned up after the installation of the Sun Boost system which was a seamless transaction. Highly recommend Them. The next thing I'll be looking at is a battery system.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,991.00
1 comment
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Owner

OwnerPerth, WA

A Great Help - All fixed

published

Alexander was of great assistance today, whilst not fixing the problem gave me enough information to identify and solve the issue with my modem such that the WIFI dongle would once again connect to my network. He called back once I advised him via e-mail just to check all was OK.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedBlack oblong ones
Warranty Claim MadeNo
Purchase Price$3,291.00
1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

274 reviews
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12kw system install

published

Sunboost were straight forward in answering all my questions.. extremely well prices compared to other solar companies..local mackay installer was AMAZING realy professional. They where on time and worked throughout the day to complete the job. VERY HAPPY

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Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size12 KW
Warranty Claim MadeNo
Purchase Price$6,000.00
1 comment
Sunboost
Sunboost T.Sunboost
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Dave

DavePerth, WA

Upgraded Solar System

published

Very easy process from start to finish. I would highly recommend Sunboost to others.
Very knowledgeable and informative thru whole process.
Client portal is and excellent way of tracking thru the process

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,200.00
1 comment
Sunboost
Sunboost T.Sunboost
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Page 1 of 125
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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