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Sunboost
4.6 from 4,651 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.8 (2,775)
  • Product Quality
    4.7 (2,617)
  • Return Claim MadeYes · No (3,056)
  • Shipping
    4.7 (3)
  • Customer Service
    4.8 (2,883)
  • Timeliness
    4.7 (1,194)
  • Job Satisfaction
    4.8 (1,192)
  • Rates and Fees
    4.7 (1,084)
  • Installation
    4.8 (2,658)
  • Warranty Claim MadeYes (69) · No (2,906)
  • Purchase Price$4,107.45
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Reviewer Photos & Videos

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New Solar customer

published

Very happy with the entire process, from sales through to post installation. Had to have the inverter replaced, however this was handled very professionally and timely. Lucy was very responsive to all queries, very helpful and pleasant phone manner.

Value for Money
Customer Service
Timeliness
Installation
Incentivised Review No
Return Claim MadeNo
System Size9.9 KW
Warranty Claim MadeNo
Terry D.
Terry D.Wide Bay-Burnett, QLD

Inverter issue

published

Had a minor issue with our inverter. Was handled with the utmost efficiency and professionalism.
Monika rang the following day to make sure all was ok.Great work Monika for your assistance.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3.90
Sunboost
Sunboost T.Sunboost

Happy Solar Customer

published

Easy communication with Sunboost right from the beginning. These guys are really helpful.
Installers arrived on time and were a great team.
completed on the day and left very tidy.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Lord Land
Lord LandSoutheast, SA

Absolutely positive experience all the way!

published

Every step of the way Sunboost has regularly kept us up to date and been prompt and dilligent with great customer service. I highly recommend Sunboost and their employees. Installers were profession and tidy and consulted and explained everything.Ethan was a great support on phone to help us get it all up and running. Can’t fault Sunboost in any way. Thank you

  • Thumbnail
Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina HoneyM 370 W MonoBlack frame and Solis 5kw 4 g inverter
Warranty Claim MadeNo
Purchase Price$3,541.00
Lord Land
Lord Land

Please post this review already!

Sunboost
Sunboost T.Sunboost
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Chez
ChezPerth, WA
  • 3 reviews

Professional

published

Great professional company.
Installation was a breeze quick and professional.
Very informative easy to understand.
Great dealings from the beginning, regarding timeline of installation date it was a quick professional process. Very happy

Value for Money
Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina 370
Warranty Claim MadeNo
Purchase Price$3,291.00
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Happy to have it

published

We are very happy with our choice of company , apart from a few delays due to the weather everything went smooth,the installers were friendly and very professional. I was able to call the office when I was stuck with paperwork.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Good customer support and value for money

published

It was not bad.I had issues with wiring but they sorted everything.I asked for 25 mm cable they install 15 and after that they replaced it.switch board upgrade was just okay.Amy from support team is fantastic and Fiona from sales

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size35 KW
Panel Purchased Trina honey 370
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Michael P
Michael P
  • 2 reviews

Amy from Support

published

Amy was very helpful in setting up the app more than one year after we purchased from SUN BOOST. This was necessary as we changed routers. She called me back several times even when I was busy.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
  • Verified

Solar install

published

Great service, great communication and install team were a great bunch of tradies.
Cameron was fantastic very helpful couldn't recommend them enough.
Pricing was excellent and lead times with install were spot on.

Value for Money
Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Astro
Warranty Claim MadeNo
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost
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Excellent product, I highly recommend it.

published

This company was very helpful from the quote to installation , they even followed up to see if we were satiisfied with everything. They are a great company would recommend them to anyone.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$5,600.00
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

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10 k solar system

published

Emma was very helpful in setting up my system a good help. She made it very simple to understand as very good would recommend this solar system im very satisfied

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Honey
Warranty Claim MadeNo
Purchase Price$4,416.00
Sunboost
Sunboost T.Sunboost

good service

published

no problems so far friendly efficiant installation sunboost did a good job a lot of solar companies out there so happy with my choice from start to finish would recomend

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased trinia
Warranty Claim MadeNo
Purchase Price$3,100.00
Sunboost
Sunboost T.Sunboost
John
John South-Eastern Region, NSW

Happy with the help received

published

Excellent help provided i was very happy with the results provided , good good fast fast the service was as i would expect from a good company hope the nect assistance will be as pleasant

Customer Service
Timeliness
Job Satisfaction
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Leemarie Abbott
Leemarie AbbottMid North Coast, NSW

Friendly, helpful staff with excellent communication and outstanding professionalism.

published

Quick turnaround, from over the phone quote to install and very well priced. Can’t fault the whole SunBoost team, would recommend anytime. Fantastic workers installed a large unit in a day, excellent job. Open communication, no loop holes, quality service and product as described and expected. We would highly recommend using SunBoost.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Purchase Price$4,400.00
Sunboost
Sunboost T.Sunboost

Customer service

published

Had issues with unit that i was unable correct. I received exellent assistance over the phone wich allowed request to be actioned in a fast and proffesional way happy with service i received.

Value for Money
Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Solis
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Page 1 of 123

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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