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Sunboost

Sunboost (page 3 of 179)

4.6 from 3,901 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (2,471)
  • Product Quality
    4.7 (2,315)
  • Return Claim MadeYes (56) · No (2,479)
  • Customer Service
    4.8 (2,610)
  • Warranty Claim MadeYes (78) · No (2,463)
  • Purchase Price$4,138.43
  • Timeliness
    4.7 (801)
  • Job Satisfaction
    4.8 (775)
  • Rates and Fees
    4.7 (727)
  • Installation
    4.8 (2,378)
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Very Happy

published

Went well very happy. The only thing I can fault I was not told I would need replacement tiles. We had just had our roof redone and 6 tiles were broken.

1 comment
Sunboost
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Ever Power Solar

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272 reviews
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Julia

JuliaSouth East Queensland, QLD

  • 2 reviews

Easy from start to finish

published

We couldn’t be happier dealing with all staff from Sunboost. From the initial sales call with Warren and then follow up support with Miles. They were patient with all our questions and happy to modify when we wanted to change our package. We paid the deposit initially but then nothing more was required until 2 days before the installation. Peter the electrical installer was friendly, efficient and very knowledgeable. So easy!

1 comment
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P and I Wood

P and I WoodMurray Region, NSW

  • 3 reviews

Very Satisfied

published

From first contact to final installation everything went smoothly. We were well informed and every phase went to schedule. We were impressed by the professionalism displayed from every department.
All of our queries were answered promptly. We highly recommend this company to all.

1 comment
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Great Service

published

Emillia has been wonderful,professional and has kept in touch until the small problem was fixed. Thank you Sunboost. I would highly recommend this product and service to anyone that needs solar.

1 comment
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Great work

published

The Solar Panel installation was easy and was installed in my preferred location. It was an Easy company to deal with, they were very clear regarding the process and was done quickly.

1 comment
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eLanka

eLankaSydney, NSW

Thanks to Duke for great customer support

published

Many thanks to Duke at Sunboost for guiding me patiently to connect the Fronius app to the network. In his own time, he found the exact manual and guided me step by step to ensure the app worked. Sometimes we don't know all the details, so Duke patiently reviewed all the issues and sorted them one by one! This a great customer support example, and thanks to Duek for this great service!

1 comment
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Ever Power Solar

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Emilia

published

Emilia has been brilliant! Prompt with communication, professional, friendly and continued communication until the issue was resolved. I'm very happy now and would recommend him highly and Sunboost. Thank you.

1 comment
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Ian G.

Ian G.Perth, WA

Thanks for the Sun

published

The installation team arrived on time.
Informed me of what they would be doing and gave me fair notice when they had to turn off my electicity supply. All the guys were courteous and professional.

1 comment
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customer service

published

Amy was great, she took the time to fix the issues and made it work
I was getting annoyed but she was patient with me and got the problem fixed
thanks amy. you need a pay increase

1 comment
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Robert G

Robert GHunter Region, NSW

  • 4 reviews
  • 1 like
  • Verified customer

A1 at every step of the process

published

From my first contact Sunboost were great. They followed up stepped me through the process , liased on the installation date and completed the job on time in very professional manner.

1 comment
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So happy with Suboost. Even more happy I'm helping the environment using renewable energy regardless of the pay-back $

published

Installation was seamless. Only one issues with a burnt out isolator switch on the roof after 2.5yrs.
Problem fixed by Sunboost immediately. I take ownership of the only downfall I have felt.i didn't download the monitoring app until I noticed a change in my Electricity providers data which would explained a problem 6mths earlier with only half of my solar panels generating electricity.
Many thanks to Emilia, CSE for a pleasant resolve with constant progress follow up & excellent telephone manor.

1 comment
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Steve D.

Steve D.Illawarra, NSW

Great Service and Price

published

Extremely happy with Sunboost .The price was excellent ,
the communication with the team was first rate and the panels and inverter
were very professionally installed .
I absolutely recommend Sunboost for anyone looking to upgrade to Solar

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Ever Power Solar

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272 reviews
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Frank Z

Frank ZSydney, NSW

  • 2 reviews
  • 1 like

A good experience

published

Provided a competitive quote. Apart from a delay in installation and uncertainty of being able to install on my higher pitch roof, it all came together well at the end. Installation was quick and hassle free. I had a water leak through the electrical conduit, however this was fixed quickly and efficiently. After sales service has been great, Alexander followed up issues and resolved them efficiently.
The only criticism is the WIFI interface which is extremely basic and does not provide information on feedback to the grid.

1 comment
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Cassie cook

Cassie cookMetropolitan Adelaide, SA

  • 2 reviews

So far so good

published

Still waiting for my smart meter to get out in but so far so good. Installation was faster than expected can’t be beaten on price. Installers were friendly got the job done and system is great to look at. Looking forward to the results :) 13 kw system so it’s a big one

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Judy

Judy

  • 4 reviews
  • 1 like

Great customer service

published

I had a very good experience with sun boost. The office staff (sales, installation and tech support) are all very friendly and always reply my miss calls. The journey so far is fuss free. I would recommend them.

1 comment
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Dubby

DubbySouth-Eastern Region, NSW

Excellent set up and service.

published

Once the process was started they took care of everything. System is up and running perfect. Highly recommend. Once the app was set up I could watch how it was operating, fantastic.

1 comment
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Robert

Robert Sydney Surrounds, NSW

SB149902 Raymond

published

I was getting error on my inverter so i called sunboost on holidays and they working on public holidays and that make me so happy and i found Raymond he is really helpful and patient to help me by resolving the issue

1 comment
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Graeme

GraemeCentral, SA

Sb138947 Raymond

published

Raymond was very helpful in my solar app installation, would highly recommend him for help anytime, he spent a lot of time on the phone with me and was patient as I’m not very good with technoligy

1 comment
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Ever Power Solar

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sb256278

published

Great assistance by Noah when I didnt unerstand about awitch off and cost etc
THe insatllers were extremly propessional and friendly. The poaneels look great on the roof which imortant for obsevational from the street as north is faced to the street

1 comment
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Coco

CocoWide Bay-Burnett, QLD

  • 2 reviews

Happy so far.

published

All tradesmen who installed panels were very courteous and efficient. So far have not had any issues with telephone sales people. Everyone has been very helpful. Intial enquiries were answered to our satisfaction.

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Page 3 of 179
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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