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Sunboost

Sunboost (page 3 of 134)

4.6 from 4,144 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (2,425)
  • Product Quality
    4.7 (2,282)
  • Return Claim MadeYes · No (2,679)
  • Customer Service
    4.8 (2,538)
  • Warranty Claim MadeYes (58) · No (2,570)
  • Purchase Price$4,148.58
  • Timeliness
    4.7 (879)
  • Job Satisfaction
    4.8 (858)
  • Rates and Fees
    4.7 (797)
  • Installation
    4.8 (2,345)
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Lynda

LyndaMetropolitan Adelaide, SA

So pleased with everything

published

No issues whatsoever. . The installation and installers were fantastic . Very polite people who answered any questions I had and explained everything perfectly. I would and will recommend solar boost to my friends and family for sure.

1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

295 reviews
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Regina

ReginaMetropolitan Adelaide, SA

wi-fi connection

published

Amy took charge of waiting for my niece who understands wi-fi and they did it together. Amy explained her how it works and it was my niece who explained to us how the wi-fi works and through the Solis app we now monitor in our device.

1 comment
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Sebastian G.

Sebastian G.Metropolitan Adelaide, SA

Great company

published

Great product,great service,great price. Hailey helped me set up WiFi so easily,just walked me thru it promptly professionally. I highly recommend this company.They arranged everything and I had do nothing. I was so well looked after.

1 comment
Sunboost
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Simple and easy process!

published

Process was relatively easy and simple. Had some delays due to weather I’m assuming. The installation team were respectful and very professional. The installation looks very tidy and efficient. Very satisfied

1 comment
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Hugh

HughMetropolitan Adelaide, SA

Assistance with wifi connection

published

Hector did an amazing job with connecting the wifi to our system. A lot of work was done at his end between phone calls. Always worked around our schedule to ensure the solar system was functioning as required. Very appreciative of his time, effort and commitment to customer satisfaction. Thanks Hector!

1 comment
Sunboost
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Good service and efficient.

published

They completed the job as discussed. Tidy up the place. Brendan and his team (imstaller) did a good job.
Thanks to Tony too and the Sunboost team for their follow up before and after the installation.
Thank you
Sazali Juraimi

1 comment
Sunboost
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Ever Power Solar

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295 reviews
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Uyen

UyenSydney, NSW

Great Service

published

Great service and provide clear information on what need to be done and pricing is reasonable and the staff is friendly as well as people come to install the solar panels. Highly recomended.

1 comment
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Angela S.

Angela S.Sydney, NSW

  • 4 reviews
  • 3 likes
  • Verified

Absolute legend Thank you Duke for all your time and patience can not say enough good things about my experience

published

Great installation no issues worked all day into late afternoon to finish it great team would recommend to anyone super professional and helpful. All questions answered really pleased took really great care of our roof tiles and replaced the only one they broke.

1 comment
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Pelagia

PelagiaMetropolitan Adelaide, SA

Great Customer Service

published

From being to end the process was seamless. I was well informed and everyone conducted themselves in a very professional manner. Many thanks to Joe, Mark, Gary and Ian for all their help they made me feel very confident about the installation as I was well informed the whole time. Many Thanks

1 comment
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Sb261210

published

Thank you Amy for resolving my problem. She is very patient dealing with me in spite of poor quality of the phone line. I will recommend Sunboost to people whom I know.

1 comment
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Great Outcomes

published

The whole process for me was flawless. From the very start of the process I was kept up to date with the installation. Great company. Panels working as they should and I was even installed early. Great crew that came and did the installation and was followed up the same day by their supervisor who explained the system and how to track the energy.

1 comment
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Inverter fault

published

Great service from Noah, who helped me resolve an inverter fault quickly and easyly. Thanks Noah
Great service from Tyler and the team as well. thanks guys.
My system is an 8kw 27 panel solar system

1 comment
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Ever Power Solar

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Great Service

published

Easy process. Sunboost organised everything and had 9.9kW of panels installed and operational before lunch. Duke from Sunboost was very helpful, ensuring that my remote monitoring was operational and that I was satisfied with everything.

1 comment
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Best service

published

The best company I found my Solar good experience so far, Frank was good to deal with
they came on time and di very good Job installer came on time and no mess left behind
Happy to recommend

2 comments
Sunboost
Sunboost T.Sunboost
Myrna Miller
Myrna Miller

Very happy with price & help all the way from beginning to completion of job.

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Yvonne H.

Yvonne H.Perth, WA

  • 2 reviews
  • 1 like

Fantastic service

published

Panel installation was quick and efficient. The panels look great on the roof. Sunboost organized everything for me from the word go and the whole system was put up and connected to the grid and operational all on the same day. Very happy with this great service. Great Job guys.

1 comment
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bennett

bennettNorth Queensland, QLD

  • 2 reviews

Inverter fault report

published

Rachael in the faults section responded quickly and efficiently. Came back to me by Tele and email to resolve inverter fault message. I am very happy with the after sales care.

1 comment
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Very Good Service

published

5 star for customer service.Sunboost staff Ricky, Jasper and Hailey were really helpful and patient through the whole process and answered all questions. Thanks Sunboost for a very positive experience.

1 comment
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Joe Gigliotti

Joe GigliottiSydney, NSW

This is perfect

published

The installation was easy.
The installers where very professional and friendly.
This is my first time i have used this company, however they are booked for another installation at another property.

1 comment
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

295 reviews
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Daniel

Daniel

  • 2 reviews
  • 1 like

Easy to deal with

published

Great service from the sales person to the installers. Had an issue connecting the WiFi app and Hailey called back and stepped me through the process quickly. No stress at any stage.

1 comment
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Sunboost's professionalism

published

Sunboost personnel was good to deal with, very professional, and answered my questions. The installation date was a challenge to arrange as the address was in regional NSW. The installation itself was a fuss-free exercise, being completed in half a day. The installer was friendly, and informative. Left the site neat and tidy.

1 comment
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Page 3 of 134
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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