??!
1 photo
Sunboost
4.5 from 3,735 reviews · View Statistics

Reviews

  • Value for Money
    4.9 (1,773)
  • Product Quality
    4.8 (1,666)
  • Return Claim MadeYes (18) · No (1,904)
  • Customer Service
    4.9 (1,856)
  • Warranty Claim MadeYes · No (1,943)
  • Purchase Price$4,165.80
  • Timeliness
    4.8 (522)
  • Job Satisfaction
    4.9 (499)
  • Rates and Fees
    4.8 (483)
  • Installation
    4.9 (1,716)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Karl D.

Karl D.Casey 2913, ACT

Responsive, fast and actually fixed the problem.

published

I noticed a problem with power generation and made a support call.
The problem was completely fixed within 48hours.
Emma asked for the correct information to solve the problem.
I took a few photos and within 1 working day the problem was solved.
I'm very happy and honestly can't fault Sunboost on their support.
Thanks Emma!!!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size7.5 KW
Panel PurchasedUnsure
Warranty Claim MadeNo
Purchase Price$6,500.00
1 comment
Sunboost
Sunboost T.Sunboost
lance

lanceHunter Region, NSW

  • 2 reviews

GREAT JOB ,

published

The installers done a fantastic job very quick and professional thanks again ,THE SUNBOOST ORGANIZERS DONE WELL ,time frame to install went really good everything fell into place , Sunboost done all the Paperwork i didn't have to do a thing , THANKS AGAIN

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size4.8 KW
Panel Purchasedhoney
Warranty Claim MadeNo
Purchase Price$2,700.00
1 comment
Sunboost
Sunboost T.Sunboost

No hassle fix. Great after sales service.

published

Having changed internet providers I needed to resync my data logger WiFi stick. I was unable to work it out myself so I thank Jenny for her patience, determination and persistence in sorting this out successfully for me. We have had the plant for almost 18 months and have had no problems and we have not paid a power bill in this time. We run a pool pump 4 to 6 hrs daily and heat and cool our house all electric.
Order #SB112128

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$4,000.00
1 comment
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
James P.

James P.Illawarra, NSW

  • 2 reviews

Excellent customer service

published

Alexander walked me through installing the app and setting up my system his knowledge and patience were a credit to Sunboost.I now access to the performance of my Solar via my phone.
James

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedSolia
Warranty Claim MadeNo
Purchase Price$3,300.00
1 comment
Sunboost
Sunboost T.Sunboost

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
Oladele K.

Oladele K.North Queensland, QLD

Emma your customer service representative

published

Emma, the customer service representative that helped was fantastic. I could not have asked for more. Incredible service!! She was calm, apologetic and went extra mile, taking me step by step to connect my inverter and even called back went the line dropped

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size15 KW
Panel PurchasedSolis
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

Would recommend without hesitation

published

Could not fault them, had major delays with sapn. It as soon as that was sorted sunboost actioned installation immediately. Installed when convenient for us and was done in about half a day.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Chan Gurung

Chan GurungSydney, NSW

Excellent

published

Initially, it took a bit longer to get my solar pannel installation scheduled but they did perfect job. Installation staff were great. I got great help from all staff. Thanks

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedAstronergy Astrosemi 330W black frame 120 half-cut Cells mono
Warranty Claim MadeNo
Purchase Price$3,500.00
1 comment
Sunboost
Sunboost T.Sunboost
Lyn Worner

Lyn WornerCentral West, NSW

Happy with installation

published

Everything went like clockwork and very happy with the job. They arrived when they said and all fitted in one day. The tradesman was very co operative and fitted the panels where I wanted them.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size10 KW
Panel PurchasedSerpin
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Happy with the process.

published

1. Had a bit of troubles setting up the WiFi but with the help from Solar Boost got it going. Installation was half the price that locals were quoting.
2. No.

Value for Money
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Palak

PalakPerth, WA

Good Work

published

The installation process was efficient and on time. I was having issues to set up the app in phone. Contacted Sun boost customer service and help me set up the app. Really very helpful and patience. Good customer service.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5,000 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
Brian

BrianSydney, NSW

  • 2 reviews

Seems like a great system.

published

The installation process was efficient and on time. No issues with the company and good follow up by Naomi. Would definitely recommend to anyone not using Solar power yet to check it out.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedDont know
Warranty Claim MadeNo
Purchase Price$8,000.00
1 comment
Sunboost
Sunboost T.Sunboost
Tom

TomCentral West, NSW

Good work

published

No dramas with the panel installation easy to deal with and the boys made sure they cleaned up after themselves and made sure they panels were evenly spaced on the roof

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,100.00
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Fiona

FionaDuffy 2611, ACT

  • 2 reviews
  • Verified customer

An excellent experience from start to finish. No dramas and in contact regularly..

published

Installation was timely, in fact earlier than originally advised. Done in a matter of hours and no issues. Even highlighted some repairs to the roof that need addressing. Post installation contact has been good also!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedGrowatt
Warranty Claim MadeNo
Purchase Price$3,591.00
1 comment
Sunboost
Sunboost T.Sunboost

All round Great work and support

published

From start to finish the Sunboost team was definitely a great choice to go with and the installation team was on point with all the work they carried out. Will be definitely recommending this company to other people

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

Great service

published

Service Ticket Reference Number: SBMT7345
Installation was done in a professional, timely manner. Once the services were rebooted I wasn’t sure how to get the system up and running, when I called Zara she helped me to get the solar working quite quickly with all the technical requirements with no hesitation. I would not have been able to do so without her assistance. Everything is working!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedNot sure
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Jay

Jay

  • 2 reviews
  • 1 like

Excellent service and support throught the entire process

published

I had a very good experience.
I received sound advice from their knowledgable staff regarding which inverter to buy and how many panels I should get.
Was constantly updated regarding the process of my application.
The installers they use were very good and technically proficient.
Overall, a great experience. I would recommend Sunboost to anyone interested.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
Brenda

BrendaHunter Region, NSW

  • 5 reviews

Very helpful.

published

Having had problems with my solar panels I phoned Sunboost, Diana answered, after explaining what the problem was Diana was very helpful, nothing seemed to work, so she sent out a chap that found the problem straight away, a failed part that was replaced and now is working well, I am very pleased with there professionalism.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Alan B.

Alan B.Sydney Surrounds, NSW

Professional service and reliablility

published

My panel installation was most professional and the four men on the job were very courteous. I have only positive experiences with this company and would highly recommend. They had 3 Kw being generated before the electrician had even left the site. The insulation took less than half a day. Couldn't ask for better.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

Superb service.

published

Emma and Agnes are the best people with Indepth knowledge of product. They both were very helpful and patient with the wifi setup. Great service from Sunboost team. Thank you guys.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,500.00
1 comment
Sunboost
Sunboost T.Sunboost
Bill

BillCentral West, NSW

Excellent technical support

published

Emma from Sunboost gave excellent one on one tecnical support when I had an issue with my Internet wifi connection when trying to use the phone app. Emma was easily contactable or she called me back quickly. Thank you Sunboost for an efficient friendly team and service!

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size13 KW
Warranty Claim MadeNo
Purchase Price$6,000.00
1 comment
Sunboost
Sunboost T.Sunboost
Page 1 of 98
See all Sunboost reviews

Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

Visit official website

Other Solar Panel Installers

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.