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Sunboost
4.6 from 3,948 reviews · View Statistics

Reviews

4.3

35 reviews
  • Value for Money
    4.8 (22)
  • Product Quality
    4.6 (22)
  • Return Claim MadeYes (22) · No
  • Customer Service
    5.0 (22)
  • Warranty Claim MadeYes · No (22)
  • Purchase Price$4,844.62
  • Timeliness
    4.8 (12)
  • Job Satisfaction
    4.5 (11)
  • Rates and Fees
    4.8 (12)
  • Installation
    4.5 (17)
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Reviewer Photos & Videos

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Edward

EdwardSydney, NSW

Great service support!

published

Excellent Service!
Very responsible and sympathetic response from Alexandre and Manoush in support services meant rectifying a problem solved quickly.

Thank you very much for providing a tremendous service relocating DCIsolators!

Eddie

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.3 KW
Panel PurchasedTrina
Warranty Claim MadeNo
1 comment
Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

275 reviews
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BPP

BPPSydney, NSW

  • 3 reviews

Fixed water leak

published

They attended the job the very next day and fix the leak. I am very happy with their customer service and work .
They also did very professional job on time.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
System Size6.5 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Good to deal with

published

After many failed attempts to set up our wifi with the installer having no idea. Raymond finally succeeded in setting it up and was very patient on helping us get it working

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
Panel PurchasedN/A
Warranty Claim MadeNo
Purchase Price$7,000.00
1 comment
Sunboost
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Graham Thompson

Graham ThompsonMid North Coast, NSW

  • 3 reviews
  • 2 likes

Tech help

published

Great tech support could not be happier with the professional and quick service operator was easy to walk me the process of rebooting and improving our system
Would recommend to anyone

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size12 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase Price$7,000.00
1 comment
Sunboost
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  • Verified customer

Great decision installing this and sun boost a company I would recommend

published

Installation was simple and the installers were very helpful with information and answered my questions with clarification. I would recommend sun boost to anyone as I have already done so. Four of my friends now ordered their sola through sun boost.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size10 KW
Panel PurchasedSolice
Warranty Claim MadeNo
1 comment
Sunboost
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The reviewer stated that an incentive was offered for this review

Very helpful support and quick response to my enquiry.

published

Very professional installation and quick connect to net meter. I like so much.
Will recommend to my friend!!
I have no issues with installer.

  • Thumbnail
Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,300.00
1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

275 reviews
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WiFi Connection for Inverter - Inv 141228

published

Could not get WiFi to work on App. Kevin rang back and guided me over phone to get enabled. Was very helpful despite difficulty in hearing due to neighbour mowing grass and using blower vac and rain and wind

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSolai
Warranty Claim MadeNo
Purchase Price$3,591.00
1 comment
Sunboost
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Venera Zocco

Venera Zocco

  • 2 reviews

Great company sunboost customer service is excellent

published

I am very happy with sunboost staff and customer service I am more than happy to recommend this company venera

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
Panel PurchasedYes
Warranty Claim MadeNo
Purchase Price$3,500.00
1 comment
Sunboost
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  • Verified customer

worth every cent

published

Very good service and most the staffs are friendly and helpful. All panel and inverter installation was finished in one day. Good workmanship.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size10 KW
Warranty Claim MadeNo
Purchase Price$4,300.00
1 comment
Sunboost
Sunboost T.Sunboost
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mick evans

mick evansSoutheast, SA

  • 2 reviews

Great service

published

No. 179734
The installation went very well and the installers were friendly and efficient. I had a small problem with power dropping out and after consulting with Carter at Sunboost the problem was resolved no problem. Carter was very helpful and cooperative throughout and I'm very happy with the service and the equipment. Cheers Sunboost

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Warranty Claim MadeNo
Purchase Price$3,990.00
1 comment
Sunboost
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Good and profftional work

published

Very well priffetional and time and Mony wise I will refer friend and family members to Sunboost thanks to coolin ,yohan and all team that help in processing the application and make it easy and fast and efficient ‘ thank s again

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
Panel Purchased339x 40 panell
Warranty Claim MadeNo
Purchase Price$6,000.00
1 comment
Sunboost
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Jim

JimHobart, TAS

  • 2 reviews

so far so good

published

the installation process was a little delayed due to weather conditions, however I was kept informed by the installer at all times, the panels didn't fit as first offered but the installer explained on the day what he could do and the final result was acceptable. some of my review responses are average but only because calue for money will not be known for a while yet, trustworthy can't be verified yet as have only just had the panels fitted, product quality as well.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size6 KW
Panel Purchasedunsure
Warranty Claim MadeNo
Purchase Price$4,599.00
1 comment
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

275 reviews
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Caz

CazFadden 2904, ACT

  • 8 reviews

Easy being Green

published

The panel installation was delayed due to bad weather but Sunboost regularly keep us informed and what the new install date would be. Installers contacted us the day before with an arrival time which they kept and all panels installed same day without any disruption as we're now working from home. I highly recommend them.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedAstronergy 330W Black Frame 120 Half-Cut Cells Mono
Warranty Claim MadeNo
Purchase Price$5,000.00
1 comment
Sunboost
Sunboost T.Sunboost
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There has been some great power savings

published

The installation process was fast and very effective and completed without any problems.
On a few occasions I have had problems with one of the inverters, but help was never far away and relatively swift.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size12 KW
Warranty Claim MadeNo
Purchase Price$6,900.00
1 comment
Sunboost
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Sarvananthan

SarvananthanSydney, NSW

About installation

published

Stanley was really a kind person and patiently answered all my question. His explanation about solar panels was well understandable. It is amazing that sunboost company has very patient customer service team. I recommend Sunboost strongly.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase Price$3,500.00
1 comment
Sunboost
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P Petruzzella

P PetruzzellaMetropolitan Adelaide, SA

Set up wifi

published

Albert contacted me and was very professional in assisting me with my problem he spoke very good English and was easy to understand. I give him 10 out of 10.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedSolis
Warranty Claim MadeNo
1 comment
Sunboost
Jessica S.Sunboost
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Kashif B.

Kashif B.Molonglo Valley 2611, ACT

Super smooth process

published

Monika (service consultant) was excellent,she kept in constant contact with me over a very minor issue with data logger. she corresponded with me via e-mail and phone and text. Monika was very helpful and organised everything.
Robert from Sales was also great. He has been always around for any queries that a first timer could have. Very easily accessible, even after the sale was signed. He gave me a quote, that i never cross checked and so far i am happy that i have got a best deal. :)

A great experience, getting solar system installed from sunboost. I do not hesitate in promoting sunboost, as good company to buy solar panels.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedCSUN300-60M Mono Black Frame 300W
Warranty Claim MadeNo
Purchase Price$4,300.00
1 comment
Sunboost
Victor S.Sunboost
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116256

published

Very happy with the installation of my solar very professional and would recommend them to my friends.they did the install in a great time where very friendly.thanks again sunboost.look forward to receiving my $100 bonus

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

275 reviews
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Christina

ChristinaBrisbane

Adam did very well, quick and efficient

published

I think Adam did a good job at explaining everything to me and was very efficient
In getting me through the process. Patient, efficient and knowledgeable is the words I would describe him as being. Thank you Adam

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Sunboost
Victor S.Sunboost
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Colleen

ColleenSydney, NSW

  • 2 reviews

Service

published

Keep going off grid but service handles it straight away working good the installers were nice and done quickly before the time I was told and I have already save money

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Sunboost
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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