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Sunboost

Sunboost (page 4 of 104)

4.6 from 3,930 reviews · View Statistics

Reviews

  • Value for Money
    4.9 (1,891)
  • Product Quality
    4.8 (1,780)
  • Return Claim MadeYes (22) · No (2,016)
  • Customer Service
    4.9 (1,981)
  • Warranty Claim MadeYes · No (2,072)
  • Purchase Price$4,148.93
  • Timeliness
    4.8 (626)
  • Job Satisfaction
    4.9 (607)
  • Rates and Fees
    4.8 (575)
  • Installation
    4.9 (1,821)
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sb256278

published

Great assistance by Noah when I didnt unerstand about awitch off and cost etc
THe insatllers were extremly propessional and friendly. The poaneels look great on the roof which imortant for obsevational from the street as north is faced to the street

1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

274 reviews
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Audrey

AudreyMetropolitan Adelaide, SA

Love it

published

The installation of the panels was free of drama....they arrived at the time I was told that they would be. They were pleasant and did a great job, very happy with their work.

1 comment
Sunboost
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So happy with the service.

published

So happy with the customer service and the installation team.
Panels were installed very professionally and quickly. They look great.
The system work perfectly as we expected.
Would introduce Sunboost to friends and relatives.

1 comment
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Very happy so far. The first bill will be a good indication.

published

Panel installation was very professional and efficient. The installers were friendly, tidy, very helpful and certainly knew their product. They listened to our concerns and were able to discuss the best possible alignment of the panels.

1 comment
Sunboost
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Thank you

published

Difficult for me with wifi set up it very happy with the assistance inserting this thank you Duke for talking me thru the set up and helping relive my stress

1 comment
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No Hassle Installation

published

The whole process was very easy, Sunboost always answered emails & phone calls very quickly. We were kept informed during the whole process.
Would highly recommend Sunboost to anyone looking for Solar.

1 comment
Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

274 reviews
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John

JohnSouthern and Hills, SA

Quality system and a great price!

published

Easy sales process, easy payment/finance options, the team of Installers that came and carried out the install were efficient, friendly, and worked well as a team and ensured the panels were installed to maximize sunlight.

1 comment
Sunboost
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Good to deal with

published

After many failed attempts to set up our wifi with the installer having no idea. Raymond finally succeeded in setting it up and was very patient on helping us get it working

1 comment
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Peter C.

Peter C.Wide Bay-Burnett, QLD

The installation was fast and trouble free

published

I thought it would take 1 - 2 days but they were done in a few hours. The worker was very friendly and knowledgeable about his product. The place was left spotlessly clean.

1 comment
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Geoffrey

GeoffreySouth East Queensland, QLD

Professional interaction with firm and installers , excellent work

published

From the time of contra ting the installation we will keep informed on the progress time at all factors that were relevant to our installation The installation supervisor was very knowledgeable and helpful and gave us many suggestions to carry out with regards to the solar system. We were happy with the look of the panels and now look forward to a decrease in electricity bill

1 comment
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Joel

JoelMetropolitan Adelaide, SA

If in South Australia request Clean Green Energy Solutions as the installer

published

If in South Australia request they use Clean Green Energy Solutions as the installer
They did a great job and did exaclty what was requested
The solar system is working currently well

1 comment
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SB216916

published

Installation process was easy I think they could have more brackets to condense the panels as we returned 4
I have no issues with Sunboost everything ran smoothly
The system is not currently working which must be issues with the Origin Energy

1 comment
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

274 reviews
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Chika

ChikaSouth East Queensland, QLD

  • 3 reviews

Very good. Resolved issues promptly

published

I can now monitor my usage. App fully synced with PV system. Easy installation process. Price was fair and competitive.
The rep was great and patient with me. Would recommend

1 comment
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Jeremy P.

Jeremy P.Northern Region, NSW

Excellent customer service

published

I struggled, so I called customer service and spoke to Barry, he explained things and made the installation process so much easier and painless, finally after several different attempts and a new dongle it is now working perfectly. Thank you Barry for all your help and support

1 comment
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GLENN

GLENNSouth East Queensland, QLD

  • 2 reviews

Communication from beginning to end

published

Kept us informed every step of the way.. fast installation by local installers who were polite and hard working.
We couldn't fault the value for the money Sunboost has provided
5 stars

1 comment
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Very friendly and clear technical support from Duke

published

Duke guided me to every step to setup the mobile phone app for my solar power monitoring. It was accurate, easy to follow instructions. Very happy with the purchase from Sunboost.

1 comment
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Duke's assistance in WiFi setup of units

published

Duke was very helpful and quick. OIne of the units didnt connect to the WiFi and he took control of the issue and had it fixed very quickly. Thank you

1 comment
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Nicole Herbert

Nicole Herbert South East Queensland, QLD

Easy and perfect

published

The whole process was so easy and efficient. We have had no issues what so ever. Joe, was super helpful and customer service was fantastic. From my first phone call, I was always treated with respect

1 comment
Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

274 reviews
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Graham Thompson

Graham ThompsonMid North Coast, NSW

  • 3 reviews
  • 2 likes

Tech help

published

Great tech support could not be happier with the professional and quick service operator was easy to walk me the process of rebooting and improving our system
Would recommend to anyone

1 comment
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Joe

JoeSouth East Queensland, QLD

inverter replacement

published

great company to deal with i was notified with accuracy of timeframe which everything was going to be installed
my sunboost coordinator Kevin was attentive to the process and very helpfull at all times

1 comment
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Page 4 of 104
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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