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Sunboost
4.6 from 4,626 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.9 (2,308)
  • Product Quality
    4.8 (2,187)
  • Return Claim MadeYes · No (2,526)
  • Customer Service
    4.9 (2,395)
  • Warranty Claim MadeYes (55) · No (2,411)
  • Purchase Price$4,104.57
  • Timeliness
    4.8 (995)
  • Job Satisfaction
    4.9 (991)
  • Rates and Fees
    4.8 (904)
  • Installation
    4.9 (2,202)
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Thanks Hailey

published

Contacted Sunboost to set up the app on my iphone, Hailey was very patient and professional and helped me set up both inverters.

The App continues to work without any issues

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$4,000.00

Great job! Well done!

published

The process was made really easy and quick. From start to finish was explained well and I’ve been kept in the loop all the way through. They never wasted my time and took care of everything.

Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW

Amazing service

published

Excellent service and great customer service. Amy made sure I was taken care of before getting off of the phone. Very well spoken and extremely helpful! She is a legend!

Value for Money
Product Quality
Incentivised Review No
Return Claim MadeNo
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Highly recommend this company

published

I have had nothing but the best service from this company so highly recommend it. Friendly, helpful staff made the whole process very easy and followed up with great after sales support .

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Trina HoneyM 370W Mono
Warranty Claim MadeNo
Purchase Price$3,270.00
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Anthony
AnthonyGreat Southern, WA

Great company to deal with...

published

From start to finish I've had no problem dealing with Sunboost, they are a little pushy like most phone sales people can be, but once I signed the quote they kept me informed the whole way along the process... The installation team arrived on time and persisted with unpleasant weather conditions to make sure my solar system was installed and they did a fantastic job... Thanks heaps Sunboost, keep up the good work...

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised Review No
Return Claim MadeNo
System Size3.7 KW
Panel Purchased Growatt
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Sanjay
SanjaySydney, NSW

Great Service Overall.

published

Competitive quotes, professional staff and quick installation. The quality is one of the best in the market. Installed in Feb 2021 & happy with the performance of the panels and invertor so far. No issues whatsoever.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Fantastic service

published

Great product, Great value, fantastic service and install.
The onsite team were punctual and very helpful. They completed their works in great time left no mess and the quality of the install was teriffic.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased solis
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Lynda
LyndaWide Bay-Burnett, QLD
  • 4 reviews

Excellent service, everyone has been helpful and this has been a great experience.

published

Installers were on time and easy to deal with. They worked solidly in very windy conditions on a high roof. I would recommend them for future work for Sunboost very happy.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
trevor l.
trevor l.Central Queensland, QLD

Perfect solar installation

published

Neville and sunboost were very professional and helpful during the entire installation .The installation team were ontime and very helpfull also explaining every aspect of the job. Thanks sunboost great job.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Trinna
Warranty Claim MadeNo
Purchase Price$4,500.00
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Barath
Barath
  • 2 reviews

Awesome service, good price and very professional

published

I went through few quotes and google reviews before choosing the solar installer.
From the sales (Curtis), installation coordination (Debbie) and service (Barry). My experience with the company has been wonderful. I was very impressed by service team (Barry) when I had an issue with my installation as the service team (Barry) went above and beyond to get me a speedy resolution.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size11.1 KW
Warranty Claim MadeYes
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Great Service

published

Great Service from Sunboost and the installer was really professional as well. Highly recommended for solar installation. Installation price is really competitive compare to other solar companies in the market.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Alexander help set up my app on my phone

published

Alaxander was great in helping me, I got a new modem, and had to reset my phone to be able to see the app.
The help I got from him as really great.
I don’t know a lot about setting up phones.
He tried so hard going over everything, he manage to get there in the end.
I’m so grateful for all he it.
Thank you Alexander

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Quick and easy

published

Good deals and easy to organise .20 6.6 kws installed on time and working straight away . Ethan was great and was very helpful getting the wifi up and running . Happy

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solis
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Wayne
WayneSouth East Queensland, QLD

Affordable

published

Just installed a 10kw system. We found Sunboost very affordable and the installers (Who were local) were excellent. They went through the technical side of things and even set up the app for us.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised Review No
Return Claim MadeNo
System Size10.3 KW
Panel Purchased Trina & Solis
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Stephan Meyer
Stephan MeyerSydney, NSW
  • 4 reviews
  • Verified

Very happy...

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina HoneyM 370W
Warranty Claim MadeNo
Purchase Price$4,961.00
Sunboost
Sunboost T.Sunboost
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Page 1 of 102

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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