??!
1 photo
Sunboost

Sunboost (page 2 of 141)

4.5 from 3,735 reviews · View Statistics

Reviews

  • Value for Money
    4.9 (1,958)
  • Product Quality
    4.8 (1,837)
  • Return Claim MadeYes (39) · No (1,958)
  • Customer Service
    4.9 (2,061)
  • Warranty Claim MadeYes (59) · No (1,943)
  • Purchase Price$4,135.76
  • Timeliness
    4.8 (580)
  • Job Satisfaction
    4.9 (557)
  • Rates and Fees
    4.8 (533)
  • Installation
    4.9 (1,874)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Good Support Service

published

Having had problems with my solar panels yield, spoke to Naomi Sunboost Support member after explaining what the problem was Naomi was very helpful, she spoke to inverter vendor proactively and also organised the installation technician onsite visit to resolve the issue quickly! I am very pleased with her professionalism and responsiveness.

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
Jay

Jay

  • 2 reviews
  • 1 like

Excellent service and support throught the entire process

published

I had a very good experience.
I received sound advice from their knowledgable staff regarding which inverter to buy and how many panels I should get.
Was constantly updated regarding the process of my application.
The installers they use were very good and technically proficient.
Overall, a great experience. I would recommend Sunboost to anyone interested.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Brenda

BrendaHunter Region, NSW

  • 5 reviews

Very helpful.

published

Having had problems with my solar panels I phoned Sunboost, Diana answered, after explaining what the problem was Diana was very helpful, nothing seemed to work, so she sent out a chap that found the problem straight away, a failed part that was replaced and now is working well, I am very pleased with there professionalism.

Trustworthiness
Customer Service
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Alan B.

Alan B.Sydney Surrounds, NSW

Professional service and reliablility

published

My panel installation was most professional and the four men on the job were very courteous. I have only positive experiences with this company and would highly recommend. They had 3 Kw being generated before the electrician had even left the site. The insulation took less than half a day. Couldn't ask for better.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes

Superb service.

published

Emma and Agnes are the best people with Indepth knowledge of product. They both were very helpful and patient with the wifi setup. Great service from Sunboost team. Thank you guys.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Bill

BillCentral West, NSW

Excellent technical support

published

Emma from Sunboost gave excellent one on one tecnical support when I had an issue with my Internet wifi connection when trying to use the phone app. Emma was easily contactable or she called me back quickly. Thank you Sunboost for an efficient friendly team and service!

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Norman M.

Norman M.Sydney, NSW

solar installation

published

Installation was quick and efficient, they arrived on time and finished on the same afternoon.
Would have preferred to have been notified that a "Whirly Bird" on the roof was in the way and prevented a further 2 panels from being installed.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Setting up

published

Applied for solar panels from Sunboost and was having difficulty getting connected, Excellent service from Emma, was courteous, patience and helpful with setting up my service and app. Thanks again.

Incentivised ReviewNo
1 comment
Sunboost
Sunboost T.Sunboost
Patrick R

Patrick RPerth, WA

Great Product, Smooth Installation and Excellent Support Service

published

Very happy with all Sunboost employees from Dominique providing the quotation and answering all my queries. Then to the Installation Team for providing a very professional, smooth hassle free installation. Then to Emma from the Wi Fi team assisting with the Wi Fi installation and configuration on my mobile devices. Thank you to all Sunboost staff for providing an Excellent Professional Service.

Product Quality
Trustworthiness
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Paul B.

Paul B.Hunter Region, NSW

  • 2 reviews

Fantastic product at a fabulous price!

published

The crew who installed my solar system arrived on time, were very professional in their approach suggesting the best location for the panels and informative with regard to the installation and the operational controls.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes

This is great!

published

Solar panels were installed by Sunboost. Took a while from the date of Contract but the installation took roughly 3hours. They were very professional, explained the whole procedure asked our opinions and the clean up afterwards was also great. Absolutely satisfied. Looking forward to savings on Electricity bills now!
Excellent job!

Customer Service
Timeliness
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Perfect way to save money

published

Easy to order & no issues with installations very professional
Staff were friendly and arrived on time
Kept us informed of the progress of our order at every stage
Easy to make payments

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Too early to say .I'll know in a few months.

published

I had trouble with the Wi-Fi not connecting to the dongle. The help team did the best they can to sort it. A big thank you to Raymond and Emma for their patience. 10/10 for their effort :)

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Goafar

Goafar

  • 2 reviews

Has never been a problem

published

From the time of deciding to purchase our panels from Sunboost we have never had any issues. Recently I had a problem that I created and Barry helped me to rectify it and he was so nice in the process..
I truthfully cannot say anything against this company and the staff.
The product works excellently.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Mervyn

MervynSydney, NSW

As good a one would hope to expect

published

very easy to enquire to final quote and passed onto the next department for installation.
Installation was efficient and arrived on time plus any questions ask were answered.
After installation the clean up was good and they were proffessional.
very helpful

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Solar Panel Installers

Find out how Sunboost compares to other Solar Panel Installers

Know better, choose better.

Compare all
Vic

VicSydney, NSW

It's better than I expected.

published

Everything was fine during the installation process. Tradesmen are polite and quick. The result is better than I expected. They have inspectors come to check the job during the installation.
I'm happy with this company.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Get quotes from Solar Panel Installers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
Raj

RajMetropolitan Adelaide, SA

Extremely supportive team

published

Extremely supportive team. Prompt and friendly service from Sunboost. Highly recommended for solar istallation. They provided service in the timely manner. I am highly satisfied with their services and price is not high as well.

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost

Good job done.

published

The guys who did the installation did a good job.very pleased with their work.the company was always ready to talk to and fix any quires. Job installed recently so far no problems.

Value for Money
Trustworthiness
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Bal Goundar

Bal GoundarSouth East Queensland, QLD

Naomi was excellent to deal with, very intelligent, knows her stuff well

published

Installation was good and quick, however, the installer had made a hole in the incorrect place and shoved plastic in the hole to cover it
Naomi has raised with the installer and said they will return to fix this

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Libby joy Clarke

Libby joy ClarkePerth, WA

  • 2 reviews

Inverter not operational.

published

Rang Sunboost today and Hector assisted us in getting our inverter back to operational in a very short time. He was very clear and patient with us. Hector rang back in 90 minutes to check that our system was operating again. Thank you Hector.
Libby and Bryan, Baldivis WA

Value for Money
Product Quality
See all answers
1 comment
Sunboost
Sunboost T.Sunboost
Page 2 of 141
See all Sunboost reviews

Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

Visit official website

Other Solar Panel Installers

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.