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Sunboost

Sunboost (page 2 of 4)

4.5 from 3,876 reviews · View Statistics

Reviews

  • Value for Money
    4.7 (54)
  • Product Quality
    4.4 (54)
  • Return Claim MadeYes (23) · No (37)
  • Customer Service
    4.9 (62)
  • Warranty Claim MadeYes (64) · No
  • Purchase Price$3,526.48
  • Timeliness
    4.6 (25)
  • Job Satisfaction
    4.7 (24)
  • Rates and Fees
    4.6 (21)
  • Installation
    4.8 (51)
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Thilak

Thilak

  • 2 reviews

Good service makes all the difference

published

We had some issues with a 2018 installation. Sunboost Service Executive Noah worked tirelessly with installers and
rectified the issue.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeYes
Purchase Price$4,000.00
1 comment
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Robert

RobertCentral West, NSW

Ver good customer service

published

I am very happy with product and persons involved with the installation and the sunboost staff i spoke with and will recommend to family and friends to use sunboost as i know they will be happy with the product and service.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Warranty Claim MadeYes
1 comment
Sunboost
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The reviewer stated that an incentive was offered for this review

Anton

AntonMetropolitan Adelaide, SA

Professional Service

published

Support Team were excellent and polite. Kept me up to date with my minor issue and solved in a good time period. I would recommend Sunboost to anyone considering buying a solar system.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,400.00
1 comment
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Rude salespeople

Rude salespeopleSydney, NSW

  • 2 reviews
  • Verified customer

Thankyou Sunboost!

published

Thankyou Sunboost for your help. Everything is working so well now. I’m Looking forward to saving big bucks on my energy bill. Having the wi-fi dongle is a great option.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedCHSM6610M-300 Solis-3P5K-4G-AU
Warranty Claim MadeYes
Purchase Price$3,391.00
1 comment
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Zainy

ZainyBrisbane

  • 3 reviews

Exceptional service from Monika

published

Sunboost has given me excellent service. I’ve been having a problem with my
wi fi. My order number is SB 35877. I’ve been corresponding with Monika. She has always been very helpful and tried her very best to help me. I’m very thankful to her for all her kindness, understanding & patience in dealing with my
problem.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$2,250.00
1 comment
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Tomsy

TomsySouth-Eastern Region, NSW

  • 4 reviews
  • 1 like

Very happy havent had an electricity bill since

published

Had an intermittent fault with solax inverter,replacement was handled efficiently by Zara.The panels have continued to operate well.Dealing with Sunboost went smoothly with no dramas.Have recomended to several friends who have had similar experiences.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5.5 KW
Panel Purchasednot sure
Warranty Claim MadeYes
Purchase Price$4,000.00
1 comment
Sunboost
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Excellent presentation polite no complaints with your service say cheers to the boys

published

I like to congratulate Arthur for his politeness patience and his professionalism all the installers where excellent in their approach and their manners.You can rest assured that I will recommend your company to other people interested in solar power

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Return Claim MadeNo
System Size6.5 KW
Panel PurchasedMonocrystal
Warranty Claim MadeYes
1 comment
Sunboost
Jessica S.Sunboost
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The reviewer stated that an incentive was offered for this review

graham

grahamMid North Coast, NSW

Great company to deal with

published

System was installed within 4 weeks of contact. Had small delay after 18 months due to inverter breakdown. This was fixed within 2 weeks very good service
Office staff Monika was extremely helpful. Would recommend sun-boost

Graham bradley

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSOLIS
Warranty Claim MadeYes
Purchase Price$4,000.00
1 comment
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Peter

PeterIllawarra, NSW

Exceptional customer service

published

Following a fault with our Inverter it was necessary to contact Sunboost as our system was still under warranty. We had Carter as our contact person. He could not have been more helpful and very polite. Always at the end of the phone (never talking to a machine which was a big plus) advising on updates & progress of service calls for our inverter issue to the final replacement. We are very happy with the outcome.

Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSeraphim
Warranty Claim MadeYes
1 comment
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Kim B

Kim BPerth, WA

  • 2 reviews

Great Service

published

Unit was not operating at all after a Synergy inspection. We rang Sunboost and they had a service rep out within 2 working days. He fixed the problem in short order and the panels work like a dream again now. Very happy indeed.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeYes
Purchase Price$3,100.00
1 comment
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Alert assistance

published

Inverter grid over voltage alert warning
Request for assistance was answered very quickly.
Directions to reprogram inverter was supplied over the phone to resolve the alert condition.
Staff were very helpful and knowledgeable.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel Purchasedsolis
Warranty Claim MadeYes
1 comment
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Pramod B M.

Pramod B M.Central West, NSW

  • 2 reviews

Great product n exceptional service.

published

We had a recent solar installation at our place by Sunboost Solar Company.Very great n exceptional service throughout the whole installation process..Highly recommend to everybody.Great choice.Definately pleased and satisfied 100%..

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
1 comment
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Tony C.

Tony C.Perth, WA

Early days but appears very efficient

published

Installation process went smoothly and installers were polite and very happy to answer any concerns and questions. Carried out their work efficiently and whole process throughout really went very well. data logger was faulty and replaced within a few days and Sophie guided me effortlessly through reconnecting the WiFi logger (fairly complex) process. Happy with the results.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSolis Sunboost
Warranty Claim MadeYes
Purchase Price$3,000.00
1 comment
Sunboost
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It’s excellent job

published

Help us in every step keep calling to check everything is on track , are we happy with the job Done and mostly they are polite and passionate.well done sun boost .

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Sunboost
Jessica S.Sunboost
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Kevin Linsley

Kevin LinsleyHunter Region, NSW

Good Service

published

Replacement Inverter was installed by J Catt Electrical and he was polite.
Service from both the Electrician and Kevin from Sunboost was excellent.
TNT couriers very also excellent to deal with.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedEversolar
Warranty Claim MadeYes
Purchase Price$4,205.00
1 comment
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jules f.

jules f.Richmond-Tweed, NSW

had solar panels already and took up the offer of sunboost to help save money and use the sun for energy

published

The installers Joel and 2 workers where wonderful. polite, clean ( took away there mess) worked as a tema and came at the correct time after giving me a welcome call the day before. Would totally recommend them for installation at any time.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel Purchasedsolis 4G single phase
Warranty Claim MadeYes
Purchase Price$3,800.00
1 comment
Sunboost
Jessica S.Sunboost
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This is excellent

published

Installation process was pretty easy. Xavier was very helpful before and during installation .
Zara was excellent with the app installation , she guided me through the fine details . She was very helpful.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Sunboost
Jessica S.Sunboost
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Rob

RobSydney, NSW

  • 2 reviews
  • Verified customer

Dealt with my warranty claim quickly and efficiently.

published

My system partially failed after 18 months, Sunboost dealt with the claim efficiently and quickly. As an aside their engineer was charming and turned up on time and at a time to suit me. Very impressed,

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size4.1 KW
Warranty Claim MadeYes
Purchase Price$3,300.00
1 comment
Sunboost
Jessica S.Sunboost
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First Class!!

published

The entire pre and post sales process was effortless. The install went smoothly and quick and the communication process throughout was excellent. Great work and effort by all the team. Definitely would recommend Sunboost as your solar install specialist.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,500.00
1 comment
Sunboost
Jessica S.Sunboost
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Jay Shah

Jay ShahSydney, NSW

Great Customer Service

published

We had an issue with the switch which was moving to off position frequently. Whenever I phoned the Sunboost service number, Monika from Service group responded almost immediately. After doing couple of diagnosis checks, Monika organised for an electrician to come to our place to find and resolve the issue. The issue seems to have been resolved at this stage. I sincerely thank Monika and Sunboost for excellent customer service in addressing and resolving the issue with our solar system Sunboost installed in December 2018.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Sunboost
Jessica S.Sunboost
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Page 2 of 4
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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