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Sunboost

Sunboost (page 2 of 3)

4.6 from 3,901 reviews · View Statistics

Reviews

  • Value for Money
    4.7 (41)
  • Product Quality
    4.5 (41)
  • Return Claim MadeYes (45) · No
  • Customer Service
    4.9 (45)
  • Warranty Claim MadeYes (23) · No (22)
  • Purchase Price$4,022.61
  • Timeliness
    4.6 (22)
  • Job Satisfaction
    4.5 (20)
  • Rates and Fees
    4.5 (21)
  • Installation
    4.5 (37)
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Jim

JimHobart, TAS

  • 2 reviews

so far so good

published

the installation process was a little delayed due to weather conditions, however I was kept informed by the installer at all times, the panels didn't fit as first offered but the installer explained on the day what he could do and the final result was acceptable. some of my review responses are average but only because calue for money will not be known for a while yet, trustworthy can't be verified yet as have only just had the panels fitted, product quality as well.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size6 KW
Panel Purchasedunsure
Warranty Claim MadeNo
Purchase Price$4,599.00
1 comment
Sunboost
Sunboost T.Sunboost
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The reviewer stated that an incentive was offered for this review

Ever Power Solar

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Rude salespeople

Rude salespeopleSydney, NSW

  • 2 reviews
  • Verified customer

Thankyou Sunboost!

published

Thankyou Sunboost for your help. Everything is working so well now. I’m Looking forward to saving big bucks on my energy bill. Having the wi-fi dongle is a great option.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedCHSM6610M-300 Solis-3P5K-4G-AU
Warranty Claim MadeYes
Purchase Price$3,391.00
1 comment
Sunboost
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Caz

CazFadden 2904, ACT

  • 8 reviews

Easy being Green

published

The panel installation was delayed due to bad weather but Sunboost regularly keep us informed and what the new install date would be. Installers contacted us the day before with an arrival time which they kept and all panels installed same day without any disruption as we're now working from home. I highly recommend them.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedAstronergy 330W Black Frame 120 Half-Cut Cells Mono
Warranty Claim MadeNo
Purchase Price$5,000.00
1 comment
Sunboost
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There has been some great power savings

published

The installation process was fast and very effective and completed without any problems.
On a few occasions I have had problems with one of the inverters, but help was never far away and relatively swift.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size12 KW
Warranty Claim MadeNo
Purchase Price$6,900.00
1 comment
Sunboost
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graham

grahamMid North Coast, NSW

Great company to deal with

published

System was installed within 4 weeks of contact. Had small delay after 18 months due to inverter breakdown. This was fixed within 2 weeks very good service
Office staff Monika was extremely helpful. Would recommend sun-boost

Graham bradley

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSOLIS
Warranty Claim MadeYes
Purchase Price$4,000.00
1 comment
Sunboost
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Peter

PeterIllawarra, NSW

Exceptional customer service

published

Following a fault with our Inverter it was necessary to contact Sunboost as our system was still under warranty. We had Carter as our contact person. He could not have been more helpful and very polite. Always at the end of the phone (never talking to a machine which was a big plus) advising on updates & progress of service calls for our inverter issue to the final replacement. We are very happy with the outcome.

Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSeraphim
Warranty Claim MadeYes
1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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Sarvananthan

SarvananthanSydney, NSW

About installation

published

Stanley was really a kind person and patiently answered all my question. His explanation about solar panels was well understandable. It is amazing that sunboost company has very patient customer service team. I recommend Sunboost strongly.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSolis
Warranty Claim MadeNo
Purchase Price$3,500.00
1 comment
Sunboost
Sunboost T.Sunboost
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Kevin Linsley

Kevin LinsleyHunter Region, NSW

Good Service

published

Replacement Inverter was installed by J Catt Electrical and he was polite.
Service from both the Electrician and Kevin from Sunboost was excellent.
TNT couriers very also excellent to deal with.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedEversolar
Warranty Claim MadeYes
Purchase Price$4,205.00
1 comment
Sunboost
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P Petruzzella

P PetruzzellaMetropolitan Adelaide, SA

Set up wifi

published

Albert contacted me and was very professional in assisting me with my problem he spoke very good English and was easy to understand. I give him 10 out of 10.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedSolis
Warranty Claim MadeNo
1 comment
Sunboost
Jessica S.Sunboost
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Rob

RobSydney, NSW

  • 2 reviews
  • Verified customer

Dealt with my warranty claim quickly and efficiently.

published

My system partially failed after 18 months, Sunboost dealt with the claim efficiently and quickly. As an aside their engineer was charming and turned up on time and at a time to suit me. Very impressed,

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size4.1 KW
Warranty Claim MadeYes
Purchase Price$3,300.00
1 comment
Sunboost
Jessica S.Sunboost
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First Class!!

published

The entire pre and post sales process was effortless. The install went smoothly and quick and the communication process throughout was excellent. Great work and effort by all the team. Definitely would recommend Sunboost as your solar install specialist.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,500.00
1 comment
Sunboost
Jessica S.Sunboost
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Dhrupal

DhrupalSydney, NSW

Good experience

published

Good service by installation good product and really good service with friendly staff thanks for helping
Nice to have a good solar panel when ever i call them always help me

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
Panel PurchasedTrina
Warranty Claim MadeYes
Purchase Price$3,200.00
1 comment
Sunboost
Victor S.Sunboost
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The reviewer stated that an incentive was offered for this review

Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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christine

christineSouth East Queensland, QLD

Great

published

The staff have been very good and the company has addressed any issue that has arisen. They have acted promptly when i have contacted the company. I look ford to recommending this company

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6 KW
Panel Purchasedsoli
Warranty Claim MadeYes
Purchase Price$3,500.00
1 comment
Sunboost
Victor S.Sunboost
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Raagi

RaagiSydney, NSW

  • 2 reviews

Very good customer service & prompt action

published

Installation process is quite easy.....
Staff is very friendly & helpful..
They explained everything......
I had some issues after installation
After my email they take action very prompt..
It’s very impressive..
I would recommend to my family & friends..

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost
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Excellent Warranty Service

published

Monika was sensational. My solar inverter had errors for months and Monika talked me through how to change the inverter setting to fix it via the telephone. Simple and easy. Peter.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
System Size6 KW
Panel PurchasedSeraphim 275 w Poly - Silver Frame Panels.
Warranty Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost
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Kashif B.

Kashif B.Molonglo Valley 2611, ACT

Super smooth process

published

Monika (service consultant) was excellent,she kept in constant contact with me over a very minor issue with data logger. she corresponded with me via e-mail and phone and text. Monika was very helpful and organised everything.
Robert from Sales was also great. He has been always around for any queries that a first timer could have. Very easily accessible, even after the sale was signed. He gave me a quote, that i never cross checked and so far i am happy that i have got a best deal. :)

A great experience, getting solar system installed from sunboost. I do not hesitate in promoting sunboost, as good company to buy solar panels.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedCSUN300-60M Mono Black Frame 300W
Warranty Claim MadeNo
Purchase Price$4,300.00
1 comment
Sunboost
Victor S.Sunboost
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116256

published

Very happy with the installation of my solar very professional and would recommend them to my friends.they did the install in a great time where very friendly.thanks again sunboost.look forward to receiving my $100 bonus

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSolis
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Christina

ChristinaBrisbane

Adam did very well, quick and efficient

published

I think Adam did a good job at explaining everything to me and was very efficient
In getting me through the process. Patient, efficient and knowledgeable is the words I would describe him as being. Thank you Adam

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Sunboost
Victor S.Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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good service

published

the service was very fast and great. contractor was very informative. Zara at customer service was very helpful.I highly recomend sunboost and will be up grading my system soon. Cheers Sunboost.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6 KW
Warranty Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost
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Colleen

ColleenSydney, NSW

  • 2 reviews

Service

published

Keep going off grid but service handles it straight away working good the installers were nice and done quickly before the time I was told and I have already save money

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Sunboost
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Page 2 of 3
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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