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Sunboost

Sunboost (page 3 of 141)

4.5 from 3,735 reviews · View Statistics

Reviews

  • Value for Money
    4.9 (1,958)
  • Product Quality
    4.8 (1,837)
  • Return Claim MadeYes (39) · No (1,958)
  • Customer Service
    4.9 (2,061)
  • Warranty Claim MadeYes (59) · No (1,943)
  • Purchase Price$4,135.76
  • Timeliness
    4.8 (580)
  • Job Satisfaction
    4.9 (557)
  • Rates and Fees
    4.8 (533)
  • Installation
    4.9 (1,874)
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Sevice provided by sunboost.

published

I got an email regarding an service error. I got in touch with Noah at Sunboost and assist me with the query for my satisfaction. Nova always obliged to help me when ever I had system issue.

1 comment
Sunboost
Sunboost T.Sunboost
SUSAN

SUSANSouth-Eastern Region, NSW

  • 2 reviews

Installation

published

Prompt and friendly service from sunboost and the solar panels installer from wagga problem was not the panels but possibly movement in the roof thanks again to both of your companies

1 comment
Sunboost
Sunboost T.Sunboost
Sunny

SunnyIllawarra, NSW

Positive Customer Service

published
1 comment
Sunboost
Sunboost T.Sunboost
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Responsive customer service

published

I faced some issues with the APP one year after the installation of the solar system. Dexter, Duke and their colleagues have been very helpful in fixing the issue. I can highly recommend Sunboost!

1 comment
Sunboost
Sunboost T.Sunboost

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Jeremy

JeremyNorthern Region, NSW

Can’t say as it’s not turned on yet

published

Can’t say anything about the product as it hasn’t been turned on by my energy provider, but the service from start to finish has been above and beyond all expectations, the installation team were very professional and did a outstanding job.

1 comment
Sunboost
Sunboost T.Sunboost
GandN

GandNWide Bay-Burnett, QLD

Top Service

published

New build solar installation as soon as we had roof on and power meter. Sales and installation team Excellent. Wished our 6.6Kw system was bigger but in 3 months have paid no power bills.

1 comment
Sunboost
Sunboost T.Sunboost
Vijayasarathi Ramanathan

Vijayasarathi RamanathanSydney, NSW

  • 4 reviews

Timely, efficient, value for money

published

From the start to finish, the whole experience of solar installation has been great without any disappointment or drama. The sales, installation and follow up teams - all did their part in an extremely well.

1 comment
Sunboost
Sunboost T.Sunboost
Ghulam R.

Ghulam R.Sydney, NSW

Excellent Customer Service

published

Excellent Customer Service by Joseph and Rachael, easy was the panel installation process was smooth. Recently inverter was only generating 30% power. It has been fixed now. Installer was not that impressive as he took around 8 weeks to come and fix the issue.

1 comment
Sunboost
Sunboost T.Sunboost

Clean and efficient

published

The installation took only 5 hours and no drama ! Courteous team clean and very polite and friendly. I wish everyone to share the same experience.
Looking forward to stop paying for electricity.

1 comment
Sunboost
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Laini

Laini

  • 2 reviews

Sunboost has delivered a professional service

published

We just had our solar panels installed this week, and so far, so good. We've been very happy with the communication and the process has been very smooth. The team in the office are very responsive, and return emails and calls almost immediately. The installation team were polite, organised, and cleaned up after themselves.

1 comment
Sunboost
Sunboost T.Sunboost

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Shiva

ShivaSydney, NSW

  • Verified customer

Friendly team

published

Extremely happy with the team both onsite and in office. Installation team did a great job and our solar panels were up and running by the end of the day. Thanks Sunboost.

1 comment
Sunboost
Sunboost T.Sunboost

Great service Noah very helpful and prompt service.

published

Very helpful and quick to respond to ails. Workman on time and efficient. Easy to contact and called before arriving to make sure home. After service good and checking if everything is going ok.

1 comment
Sunboost
Sunboost T.Sunboost
Paul

PaulMurray Region, NSW

So easy

published

The whole process from start to finish was just so easy. We were assigned a great sales person (Derick) who answered all of our questions and there was no pressure to sign up and buy the product until we were 100% satisfied.
The installation team was equally as profession and had the job done in no time again keeping us informed as to what and when things were happening.

1 comment
Sunboost
Sunboost T.Sunboost
Eddie

EddieIllawarra, NSW

Look no further!

published

They helped and assisted me every step of the way. Provided me with a deep understand of solar, and Tony was fantastic.
Installation simple and the team always kept me up to date.
Highly recommend them.

1 comment
Sunboost
Sunboost T.Sunboost

Sunboost product review

published

The guys who came for the installation were good and did a great work..Informed to confirm if someone will be home for the installation..they couldn't come on the actual day but informed me of same

1 comment
Sunboost
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SB231952 Raymond

published

I was having issue in Wifi and try to set up but won't be able to do it. I rang sunboost Raymond helped me through step to step and its really amazing and easy. Thanks raymond and sunboost

1 comment
Sunboost
Sunboost T.Sunboost

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Leo B.

Leo B.

  • 2 reviews

Happy with the installation

published

A few days before they installed the solar. I have no issues and they explained to me what is going to happen during the installation. And after the installation. And they call for follow-up.

1 comment
Sunboost
Sunboost T.Sunboost

Excellent

published

It was a good company very helpful. They did answer to all our questions. I would recommend to my friends . Really appreciate your service and we’ll organised. Starting from sales till installation great job guys.

1 comment
Sunboost
Sunboost T.Sunboost
Ruby

RubyHunter Region, NSW

Great Service

published
1 comment
Sunboost
Sunboost T.Sunboost
Andrew M

Andrew M

  • 2 reviews
  • 1 like

Great decision

published

No complaints here. Installation no problems whatsoever. Working perfectly. Had a few reservations before deciding to install solar, but Im now very happy with the decision I made. Thumbs up all round.

1 comment
Sunboost
Sunboost T.Sunboost
Page 3 of 141
See all Sunboost reviews

Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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