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Sunboost

Sunboost (page 3 of 106)

4.6 from 3,955 reviews · View Statistics

Reviews

  • Value for Money
    4.9 (1,922)
  • Product Quality
    4.8 (1,812)
  • Return Claim MadeYes · No (2,104)
  • Customer Service
    4.9 (2,007)
  • Warranty Claim MadeYes (42) · No (2,032)
  • Purchase Price$4,120.90
  • Timeliness
    4.8 (640)
  • Job Satisfaction
    4.9 (620)
  • Rates and Fees
    4.8 (581)
  • Installation
    4.9 (1,846)
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Kym

KymSouth East Queensland, QLD

Great job - Excellent Customer Service

published

The whole process was a breeze. From first phone call to enquire about product to installation was 7 days. Prompt , courteous and excellent service. Installers were very polite and turned up exactly when they said they would. Cannot fault Sunboost product and Customer Service. I would recommend them to anyone.

1 comment
Sunboost
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Ever Power Solar

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Wonderful and Prompt Service from the Team at Sunboost

published

The installation process was very professional and the staff were excellent at their job.

The technical support staff that I have dealt with being Alexander & Barry were both efficient and prompt and easy to contact. We did have a problem with the inverter but it was rectified in a timely manner.

1 comment
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Ryan

RyanPerth, WA

Service response

published

I had a voltage fault on my inverter which meant when the panels were at their most beneficial the inverter would stop working. Jasper had it fixed less than 24hrs later. Amazing service

1 comment
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service

published

service for fault was good and a quick response the operator was helpful and it was fixed within an acceptable time, the operator was friendly and very helpful, happy with the service

1 comment
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Ben MacFarlane

Ben MacFarlanePerth, WA

  • 2 reviews

Great to deal with

published

Always informed of what was going on and on time with the installation. Talked through the best orientation of the panels and explained the operation of the inverter after it was installed

1 comment
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Abul Kabir

Abul KabirSydney, NSW

Save a lot of money in future.

published

Installer looked really professional. I asked them few things . They responded professionally. They installed the panels properly. But sun always falls on the inverter. Do I need extra cover for the inverter to protect from the sun?

1 comment
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Ever Power Solar

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Smoothly organised

published

The whole process was easy from our perspective, despite the roof being steep. Sunboost happily worked around the constraints we placed on them concerning when the job could be done.

1 comment
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Great communications and a quality install job

published

The team made this process as easy as possible with great communication and easy processes. The installation crew turned up on time and did a great job, installing the cabling through the cavity rather than the quicker surface-mount option, so the system looks very neat. Professional result all round.

1 comment
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Anne

AnneIllawarra, NSW

  • 2 reviews

Great best thing we did

published

It seems very easy job when someone else does the installation.
The company have been great with any questions and organisations with my power company and with following up after the install

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1 comment
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Craig lanyon

Craig lanyonSouth East Queensland, QLD

Thank you Emilia for your patience with me. Keep it up and keep smiling.

published

I had a few issues a while ago, not with installation but with teathing problems. Emilia helped fix it all and very simply explained.Thank you and keep smiling regards Craig

1 comment
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Satisfied

published

All correspondence was polite and professional. Installation was on time and completed satisfactorily. I would recommend this company based on my experience. I was happy with the cost and quality of our system.

1 comment
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Happy to have Solar

published

Perfectly happy with the entire process. Found the staff of Sunboost very helpful & polite plus the Installers carried out the job in a very professional manner. As the system was only installed yesterday am awaiting the new Meter to be provided by my Electrical Supplier

1 comment
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Ever Power Solar

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Jye

JyeMetropolitan Adelaide, SA

  • 2 reviews

Super Easy!

published

The process was super simple and easy - the sunboost team were always ready to answer any questions I had. The panels are great and my electricity costs have gone down. The installation team were friendly and knew exactly what they were doing.
(SB240332)

1 comment
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Great Value System.

published

System finally up and running. Took a while (5 months from signup to startup), but sort of understandable due to volume of installations, initial unavailability of the inverter, and time electricity provider took to install smart meter. Communication with Sunboost was great - were quick to respond to my email questions. The installer was great - old school, but efficient, informative and gave me confidence in the instal. Recommended an optimiser be fitted to 2 panels due to a chimney shadow - were relatively cheap to obtain through Sunboost. Had a bit of trouble setting up wifi monitor on my phone, but my tech savvy son sorted that. System working as anticipated. Overall, happy with the product, supplier and installer.

1 comment
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Kym

KymEyre Peninsula, SA

Sun boost number 1

published

Good job well done no issues the process was simple the wait was only a couple of months. When it came to install it was done with simplicity and without fuss. well done to Chris and his team of installers.

1 comment
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MargaretD

MargaretDPerth, WA

  • 2 reviews

Great service!

published

From the start of the process to the end was smooth and painless, the customer service officer Janet was very responsive to all my questions and mostly answered my emails within an hour or so, I was much appreciative of this. The installers were there first thin in the morning and kept me informed of what was happening. The cost was competitive and the service first class, many thanks

1 comment
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DaveJ.2014

DaveJ.2014Greater Melbourne (Metropolitan), VIC

  • 12 reviews
  • 6 likes

Great price, quality product and service.

published

Did my research, got at least 5 quotes. The products on the market and everyone’s opinion make things confusing. But I realised I was on a winner when I got a quote on the same inverter and panels, that sun boost quote, was $3k more for a smaller system.
Knowing that I fine tuned my research and I’m happy with what I got. The only grey area is installation and after sales service.
Installation was a breeze, professional. Haven’t used after sales/ warranty service yet.

1 comment
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Paula

Paula South East Queensland, QLD

Total loyalty to client

published

I am Highly recommending Naomi for her total commitment to me as a client in defending my rights. Naomi faultlessly kept me informed by phone and email about my enquiry. Naomi went beyond her duties to help me, and in the end my enquiry was completed with total success. Naomi is an asset to your company, and I thank you for employing her.
Thank you Naomi for everything you did for me. I truly appreciate your tenacity and loyalty in your job. God bless and stay safe.
Paula

1 comment
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Ever Power Solar

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Brian

BrianPerth, WA

Perfect for our usage and definitely value for money.

published

Installation crew said they would be there at a particular time on a particular day and they were definitely on time. Their work was efficient and neat and they were extremely polite.

1 comment
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Better Than Expected

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Page 3 of 106
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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