My husband and I applied for a $50k personal loan for an inground pool. Combined income of $170k and able to service the loan. Declined and offered $15k? No thanks!!
- Customer Service
Terrible and I’ve been a loyal customer for 17 years. Seriously don’t waste your time.
Seriously do not waste your time.
Go to a broker, I’m a 17 year customer with Suncorp and I will never ever apply for a loan with them again.
Our first home loan was set up through a broker and then 10 years later we decided to put a pool. So we thought would speak with Suncorp. OMG seriously it’s like pulling teeth dealing with them, we ended up contacting the broker again got the pool put in and organised an investment property loan at the same time.
- Customer Service
Honestly don't waste your time
After a lengthy application process and supplying everything just shy of a signed stat dec to confirm my dogs birthday, I was declined a personal loan. Following the decline I applied with another lender and was approved within 24hrs and had the funds within 48hrs.
Just to add some additional substance I had an existing mortgage & general bank account with Suncorp, Excellent credit rating & Strong repayment capability. Once the application process was complete I was advised "To reapply next year when my dependent finishes day care and starts ...private school". I than pleaded with the so called lending specialist to review the information I had told her to ensure it was correct cause something had to be wrong only to be given the response of "I am unable to assist any further.....beep beep beep" Seriously what an outfit. Unfortunately I will not be returning to Suncorp anytime soon and will be happily sharing my experience with friends, family and co-workers.
- Customer Service
anything but fast and then asking for same documents over and over and over......
Existing Home Loan customer, with plenty of equity in house - even with latest downturn :(
Share portfolio - that we dont want to sell
Long term stable employment (dual income household)
Cash in bank
0hour Applied for a secured 30K newer 2nd hand car loan online - attached all the required documents,
+18hour then received pre approval very quickly. and then it begun.
+32hour I called to enquire what was the next step, and was informed that I had not attached all the required paper work, hmm okay so i enquire and get told that I need to go thr...
- Customer Service
- Application Process
- Incentivised Review No
Unprofessional, rude and pushy waste of time.
When looking for a personal loan to purchase a second hand car we chose Suncorp over our regular bank (commbank) because the interest rate was a little was lower.
After taking a look at our finances we decided to refinance a couple of credit cards into the loan too.
We have very good ratings, and didn’t expect any issues with the application.
Called up and applied over the phone. Sent credit card Statements etc.The agent we were dealing with was a bit smarmy and very sales oriented (former car sales man he boasted).
But once the applicati...
Terrible service, unprofessional staff and service
I would not recommend Suncorp financial services based on my experience. Very unprofessional and staff are rude with no respect to the customers. Dragged the process really long and dealt poorly.
As a current Suncorp customer I thought it would be easier to stick to the same lender- 3 weeks and still waiting for a personal loan to be approved.
Customer service is terrible and the staff are rude.
I will be moving my mortgage to a different provider due to this experience
Unprofessional, but we got there in the end.......after 3 weeks!
As the title says, we wasted 3 weeks of stress and going back and forth because the staff at the Runaway Bay branch couldn't get their act together. On top of that, I called up Suncorp to see if it would be quicker to do it over the phone, to which they replied no, it would have to be completed in person. So having submitted my SECOND payslip because of all the time it took, we finally sat down at settlement day and took an hour of more confusion, computers and printers not working, but eventually settled. What a nightmare! I would sooner have payed a HIGHER interest rate just avoid all this trouble!
I can't recommend Suncorp to anybody, and I should have been more careful based on the other reviews I have read subsequently.
False and dark operation
The validation department for a loan application and the false guidance was given during the process by the early advise team, initially, I was going to apply for $19700. Then the lady suggested that based on my current situation I was not legible, she also suggested me to pay my previously my current car loan bank, Macquarie, $2129, so I can apply for $18000, the lady said I was ready to go if you could check the telephone recording. Due to the miscommunication, and false information.
I was on $65,000 for one year, the miscomputation and false hope give to the client were repulsive has carried out was repulsive.
As part of the bank, they refuse to give me the “secretly” generated calculation.
I would not recommend going with them
I have applied for a car loans with Suncorp knowing it will be faster and smooth since I have a home loan and credit cards with them. The lender promised to call us back with the approval in 24 hours, but instead push us to wait another 24 hours. So I emailed the lender and asked to cancel the loan application, as we already went ahead with another finance company for the car loan. Instead I received a decline letter, which might affect my credit rating on file. I honestly regret moving all my finance to suncorp, I know they are cheap, but this is not the way to do business.
Suncorp Car Loan - Dont waste your time!
Worst experience ever considering I am have been a customer of theirs for 6 years, have a home loan and all accounts with them. Took 14 days of agony and loss of mental state. The original person went on leave half way through and I ended up with an idiot who got my wife and my name wrong and couldn't spell correctly, or even care what I had gone through so far with this process. Plus the online website application failed multiples times and I have to spend hours/days going through my financial status even though they should be well aware of...it anyway. So after scrutinizing about every aspect of my payslip and outgoings they then require a certificate of currency. Norris financial services approved my car loan in under 4 hours. Enough said there. Looking forward to going to another bank with better service and customer values.
Reason they can't give me loan is i'm a Permanent Resident and not Citizen
I think Suncorp is the only finanical insitution that deny someone a loan because one is Australian Permanent Resident.
I called up suncrop for secured car loan, and one of the guys started my application after asking am i permanent resident or citizen. But then my call dropped.
So i called up again, this time i was connected to a lady named Jasmin, who asked whether i'm a citizen. I told her i'm a permanent resident. And she said we can;t give you loan because you're a permanent resident and you can run away in two years when your permanent visa expires.
Misleading, rude and poor customer service
Enquires on a loan for 5 &7 year terms, applied for what I was led to believe was a 7yr loan term until the contract was sent through as a 5yr. When querying this I was advised I was not allowed a 7yr loan term on a refinance of a car, but yet was freely offered and quoted this in the initial application. Denied what their loans operator advised, call was conveniently not recorded. Action taken through ombudsman, they did not advise of their dispute process, had to find out info for myself, seeking compensation due to financial loss for the cos...t of chasing up paperwork for them and a missed car payment as I was led to believe the previous loan would be paid out. Being treated like a number, big fat zero for friendliness and customer service. Will be canceling all services I have through suncorp, absolutely disgusted at zero compassion and zero understanding, they forget it's actually a human at the other end, not just another piece of paper in the pile to work through.
In 2004 I got a loan from suncorp metway. We applied for a secured car loan and were eventually told I had been successful and to come in and sign the papers. While flicking through the papers we noticed the interest rate was about 5-6% higher than what it was supposed to be. When we questioned it they said the only thing we could do is reapply and see if they will change it (which meant waiting another week or so) I opted not to wait as I was anxious to get my car and afraid it would be sold from underneath me if I didn't get my loan. Very dis...appointed with suncorp. And now just recently they have started charging $10 for depositing foreign currency which they have never done in the past. When I questioned it I was basically told tough. They are close to our house and have a lot of branches They muck you around!
I researched a number of car loan providers recently and found Suncorp to be the most competitive. I was previously going though Capital Finance which was marketed through the car yard that sold me the car. I was very unhappy with them. So when I bought another car I did the research myself. Suncorp came out ontop thanks to a very low establishment fee, no early exit fee after 12 months, and no monthly account fees. Plus I did most of it online at a time that suited me - too easy!
Easy to establish up car loan, very competitive rates and fees/charges. Low establishment fees, no exit fees after 12 months, no monthly ongoing fees.
Not much really.
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