They have your back
They are not the cheapest (although competitively priced), but have been easy to contact, very responsive to my queries and have gone over and above in terms of service to me over the years. Always happy to negotiate ways to reduce my insurance costs and have been a valuable source of comfort to me in times of need when it really counts. I have gone elsewhere briefly, only to return for a level of service and concern they showed that I have not experienced elsewhere. Thankyou so much, Suncorp.
Highly unreliable and Very bad customer service
I had an issue with my car and I called the Suncorp. They said that they will cover the issue, and in my claim lodgement the status was changed to "Repair Authorized". After 2 days of waiting, they informed me that they are not going to cover that. I spend more than 3 hours on my phone and it disrupted my work for 3 days. If they provided me with accurate information at the day I contacted them first regarding this issue I could get this work done and save my time.
If I could give a minus rating I would do so and I do not recommend their service at all.
WARNING DO NOT DEAL WITH THEM
Attempted to short pay me for a not at fault accident by 2500$ ended up going through my own insurance to recover the money that I was entitled to, then attempted to charge me for the hire car after going through my insurance.
you will all burn in hell for your scandalous ways.
Good luck; even if you’re not at fault they get the money
My car was hit by another person while parked. Other party admitted fault. We called Suncorp to see if we should lodge a claim or leave it with the other drivers company (RACQ). We were told if we left it with RACQ we may not get as much back for the car as they’ll use current market value, not the market value at the time the policy was written. We were also told we would lose the rest of our insurance premium, whereas if we went through Suncorp we would get the market value at time of policy commencement and the left over amount from the ins...urance year (7months of the year left at the time of claim). As it turns out, this was false. Suncorp have decided the car is a write off, I have 3 business days to return the hire car that I’m supposed to have for 2 weeks while I wait for repair/find a replacement. They will keep the refund from the Rego and the CTP as they now own the car and they will also not repay the 7 months left of insurance we have with them as the policy is cancelled from the minute they say the claim is paid out. They have also not told me the repair quote given to them by their damage inspection team. In summation. Our car was hit, called Suncorp and asked for advice, told one thing, it is the complete opposite and now we are without a car, out of pocket for 7 months of insurance, out of pocket for half a years Rego and have to find a replacement car with only public transport/taxis/Uber to get around to check them out instead of the hire car agreed in our policy....so several hundreds if not a couple of thousand out of pocket having been a no fault party Through the whole process the people I spoke with in the local Suncorp branch were fantastic and helped us get through to the right complaints areas quickly - even if these complaints went nowhere the people in the branch should be commended
Absolutely horrendous. Rude staff, any excuse not to pay.
I was hit by a driver insured by Suncorp almost a year ago now (other driver 100% at fault). Dealing with their claims team is like trying to squeeze blood from a stone. They make you jump through unnecessary hoops, ignore emails for weeks on end, move the goalposts, and are then extremely rude and belittling when they finally do reply. 1 year later, and they are STILL yet to pay out. This is the worst "service" I have ever received from any company.
Great customer service
We would really recommend Suncorp car insurance they were always friendly and helpful on the phone and went out of their way to help us.
The only claim we had was for a small chip in the windscreen and they quickly organised for a company to check it out
Will definitely use them again if we are back in Australia!
Insurance fraudsters - happy to take your money with hidden clauses so they don't have to fulfill their promises!
Have been insured with Suncorp for 3 years through GIO - car was recently in a minor accident and had to be towed to repairers - firstly I was told it was going to be written off and to come empty the car out and then 2 days later I was told they wont be writing it off but they cant repair it either - so they offered a cash setlement which is half what the agreed value is and I was told to come get the car (which wont start and had to be towed) and that they will no longer insure the car as it now has pre existing damage.... they then said they...can tow the car and dump it out the front of my house. They were also happy to take my excess with no refund mentioned! Talked to the complaints department who told me its in all their policies that they can offer cash settlements instead of writing vehicles off when they cant repair them - how is that legal and what is insurance for if they don't repair and wont write it off? No point having insurance...
Bad and dodgy service
Bad and dodgy service. Was told I can change my policy within the cooling-off period. contacted them last week and was told had to pay $275 extra on top of what has already been paid just to change the date of the car insurance policy. Stay away from them.
Wife's car was sent to 2 different repairs and car worse then it was before the repairs would not recommend suncorp Insurance to my worst enemy very lazy car now a bomb very bad service shame on you suncorp have lost a lot of money thanks suncorp very bad service
Take No responsibility after you pay premium
I was in a three car accident, this year, I was at the front. I was not at fault but I had to pay my premium. They haven't taken any attempt find the information although I have uploaded picture of other cars including the car registration number. If the car owner behind me refuse to provide contact number out of fear what can I do.
They have no interest on providing me a loan car as well as if they have to pay for it. where as other insurance company already accepted. As they don't know the full picture ( without attempting to know the story...
Do Not Trust Gio Or Capitol Smart
Minimal damage and due to Capitol Smart Lane Cove's negligence the vehicle is not drivable. I don't recommend you take your vehicle there as it's been a battle with GIO and CAPITOL SMART. Emotional and financial strain that they don't feel accountable for.
Worst experienced ever!!! 8 week's ago went in for a simple not at fault accident back bumper bar. Picked it up and the car was not drivable. They had to get it towed elsewhere and have refused to repair it. I am out of pocket for car hire. GIO have been the worst insurance company. They ref...
Worst Insurer - Don't pay claims - Awful claims process
We insure 4 cars in total with Suncorp and have been loyal customers for a number of years, never having made a claim in the past.
But then we did need to make a claim...
My Partner (Stephanie) was driving our car on the highway at approx 100 KMPH when a truck in front of her carrying glass lost part of it's load. Glass shattered on the road in front of our car causing Stephanie to break and swerve suddenly and aggressively.
Upon pulling off the highway at the next exit (a couple of hundred meters away) Stephanie stopped the car and switche...d off the engine to assess the damage. When turning the engine back on, the car would no longer engage a gear, rendering the car undrivable. Stephanie called both Suncorp and RACQ. RACQ attended the scene and advised the car's gearbox had failed and would need to be towed, which then occurred, towing the car directly to Suncorp Mechanics.
Dishonesty of Suncorp
We have been insured with Suncorp Insurance since 1994. Our house, all contents, 3 cars all insured with Suncorp for all these years.
All payments come directly out of our Bank Account (direct credit). I have never spoken to anyone at Suncorp until recently and was appalled at the rudeness and blatant lies.
I had a car accident and did not want to use their chosen car repairer due to a previous incident many years ago using their chosen repairer months after the repair was done on my BMW is started to rust. I promptly had it repaired at my...cost and traded it in. Got rid of it in a hurry. As I wanted to choose who repaired my car, I was severely penalised by Suncorp. The other vehicle that was involved in the accident went to the Suncorp chosen repairer and had his car back in 3 days. While I was still waiting for an assessor to even come out and look at mine. 2 weeks later when I called to find out why when I spoke to a supervisor called Tim who quite candidly told me if I had chosen to go to my own repairer then I would have to wait. Excuse me!! Who pays for the policy? He then said the assessor was out there now I waited and no response, finally 5 days later an assessor rings me to let me know he has just been out and okayed the repairs and my chosen repairer could go ahead. When I called Suncorp to speak to a supervisor, Oh no none were available. The lies and dishonesty of this company is not only blatant but completely worrying.
Ridiculously poor customer service and claims process
Ever since we began the process of making a claim with Suncorp Insurance in March this year for a minor accident involving, we have had nothing but chaotic decision making. Within a few weeks they returned my excess and cancelled the claim without any discussion as they said the other party hadn't yet submitted their side of the claim, then they had to reinstate it later). Customer service has been poor, they sound helpful enough but there must be a systemic problem because effective action is rarely taken, always gong back to the beginning. Th...e only call I have had from them is to demand immediate re- payment of the excess. - it is still not resolved in October. Despite numerous interactions over the months, I sent a message through the website 2 weeks ago, the email reply said someone would contact me soon but have not had contact to date. Today I have waited 45 minutes on the phone to Suncorp Insurance and not been able to speak to anyone, in the end I was cut off without contact. We have many insurances with Suncorp and have had good interactions over the years but something has gone seriously wrong this year, looks like we'll have to seek out new policies with another insurer.
Great Overall Service
We were involved in an accident and put in a claim to Suncorp. Initially, I was a bit scared of getting into the claims process but coming out of it now, it was a breeze.
The entire process was really smooth and not stressful. From lodging the claim, to responses from the Suncorp car insurance team, to getting the car replaced was very smooth. Although the Suncorp app did not provide any updates on the claims process, the onshore team kept in contact with us throughout the process. I highly recommend Suncorp car insurance based on my experience with them. This is what service should look like.
We have car insurances with Suncorp. It’s been long and we never had an accident, 3 months back our van driver had an accident. We claimed it back in June 2019 first of all the tow truck they sent took ages to arrive, the Suncorp sent the van to gemini salisbury where the lwb van could not even be parked, so after few days when I called Gemini to find out how big the damage is they said they haven’t even looked at the van, while asking why they said the van did it even fit in their garage.. so I called Suncorp and let them know this is the prob...lem, so they moved the van to Gemini eagle farm. Now even after 2 and half months later when ever we call them to find out what’s happening with the van always the answer is same waiting for this part, waiting for that part. And when ever we call Suncorp the manager, the agents all of them have two answers we haven’t got relevant update from Gemini, or we can’t do anything if the parts are taking so long. At the end when ever we say what is the solution if the parts take another 3 months to arrive the answer is u will have to wait we have no control on that.. very poor service, no relevant answers, never try to resolve the queries.. have got another luxury Cars insurance with them ... will definitely move with another insurance company .. because cannot trust them anymore.. what a mistake we made.. will always regret.. -10 out of 10 very bad experience
Three Years with Suncorp
I have been three years with Suncorp. Started with vehicle insurance and then added home and content insurance later. Felt the price was good for the services the options they offer. Customer service has been good and quick to respond for quotes and renewals.
Suncorp motor insurance uses after market parts in other words cheap stuff.
Read your policy before joining with them.
Because they don't use proper genuine parts to replace the damage. They use after market parts or in other words cheap materials. On top of that they will only fix the major stuff the rest is not there problem. They will rush the job
they wont have to pay the overwrite fee.
Don't care about quality finishing they do cheap as possible.
I got my brand new car and the cheapest insurance I could find being under 25 was Suncorp insurance.
( what a mistake, regrets and I learnt my lesson)
anyways f...ew years down the track, when I actually need the insurance after a car accident they are not that helpful. First of all the communication is weak and not very helpful, I mean some of them are nice but really depends who you get.
insurance company not to deal with ever
Dont use this insurance as they are completely hopeless and lier. They come up multiple excuse to make pay you extra. Every time they say different things and speak different things to get money
Choose another insurance company!!!!!!
Insurance companies may be ok until you want to make a claim. I hit a roo, made a claim and 3 weeks after they haven't done anything about it. Is it a right off or repairable? If its repairable, it will be another 3 weeks of not having a vehicle. Don't insure with them!!!!!
Questions & Answers
We have friends shopping around for their car insurance renewal with various car insurance companies.
They have asked us if Suncorp Car Insurance would cover mice damage to a car under their policy.
Has anyone had experience with this matter or able to give further information re this issue?
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