Internet Banking and Mobile App are Terrible
Every single time I go to use their app or internet banking it comes up short. It's un-intuitive and features that should be easy (like payid) are hard to use. Things like automatic transfers are hard to set up, and there is no indication they have failed or not been set up as you expect.
Most atrocious and useless customer help I have ever had.
Calling customer service for help for an internet banking issue, and after being on hold and listening to worst elevator music ever for 30+ minutes with no message or indication that there is a queue or issue, I hang-up and call another line to speak to someone. The lady who answered barely spoke English and just transferred me back to where I was. I hang up and call again, to speak to a real person, and even-though they could barely speak English, I do not think they understand, as they simply said ' Not my area, that is Internet Banking' and ...transferred me back again. I called again, and asked to speak to manager, and was told they do not want to speak to me and just transfer me to Internet Banking. It was very apparent to me that they are not interested in customer support, and do not put any effort into customer care or quality service.
Questions & Answers
Does Suncorp have zero liability policy do I get my money back from visa debit card transaction as my card was Stolen
My experience in getting money back from a stolen Suncorp card was a very slow, unpleasant process requiring a lot of patience. After complaint lodged with Suncorp about their lack of service/help & incorrect information from their own staff which caused further delay achieved nothing I needed the Ombudsman involved to get back a couple of hundred dollars. Good luck & be very persistent.
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