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Suncorp Home Insurance

Suncorp Home Insurance (page 2 of 6)

1.7 from 115 reviews

Reviews

1.7

115 reviews
5
(13)
4
(5)
3
(4)
2
(7)
1
(86)
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SPYD4M4N

SPYD4M4N

  • 2 reviews

On hold for more than an hour

published

Trying to reach Suncorp home claims to follow up on the status of my claim, currently waiting over an hour to get through. Previously waited more than 45 mins on two occasion to get through.

Now I regretted having my home insurance with them.

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedYes
ZSG

ZSG

  • 2 reviews

Excellent service

published

Been with the insurer for 2 years now. Had to make a claim on the home insurance. Customer Service was brilliant, professional contractors. Couldn't have asked for a better experience.

Insurance claim madeYes
  • Verified customer

Will do anything not to pay you out... Disappointed, have been a customer for 13 years.

published
Insurance claim madeYes
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Do not use suncorp insurance

published
Insurance claim madeNo

Treated like I was the criminal & claim denied

published
Insurance claim madeYes

suncorp don't pay

published
Insurance claim madeYes
Pete

PeteClayton

  • 2 reviews

Terrible Services and so unprofessional!

published

My investment property home loan is Suncorp. This year they tried to call me several times to sell their insurance. But the sales used my home address as the insured address, I just found out when I did the tax return for my investment property. I just want to ask them, do you buy the landlord insurance for your residential property? They want to charge me $35 for the changing address. I said please cancel the insurance due to the unprofessional service. They cancelled it and charge me $33 for the Cancellation. So unhappy conversation on the phone and I will never use any product from them again!

Insurance claim madeNo
Howie

HowieBracken Ridge

Lodging a claim

published
Insurance claim madeYes
Liz

LizPhillip Island

  • 6 reviews

Should not be in Business

published
Insurance claim madeYes
Home and Contents Insurance

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Braidwood

BraidwoodAU

  • 6 reviews
  • 10 likes
  • Verified customer

They need to employ RELIABLE competent builders

published

Been with this insurer for more than 50 years.

They need to use RELIABLE builders and communicate better with their builders. We got sick of getting phone calls and emails from builders providing a complete scope of works, a start date and end date, and then not bothering to show up or let us know. We were inconvenienced several times by builders and their representatives who never bothered to show up at specified times. Suncorp also kept us in the dark during these periods.

Insurance claim madeYes

Do not buy this insurance

published

Did everything right as a customer of 9 years with home and contents, multiple policy but when I needed something from them the response was slow. Not only that but leaving me for weeks without any contact and being interrogated like a criminal was less than ideal. Not to mention the amount of my time this required just to process my claim.
3 months later after break and enter at my home, I am still going without my items. Not good enough.

Insurance claim madeYes
Bernie

BernieZillmere

  • 8 reviews

Expensive but reliable

published
Insurance claim madeYes
Chris

ChrisSouth East Queensland, QLD

  • 12 reviews

Deliberate Price Gougers!

published
Insurance claim madeNo
Priyan X Fernando

Priyan X FernandoAU

  • 4 reviews
  • 2 likes
  • Verified customer

Amazing service!!!

published

Amazing service!! I was in an accident as the traffic lights were not working and the intersection was in chaos. I was held liable but suncorp waved my fee, showing me compassion in a time of need was such an unexpected and pleasant experience. I am very greatful for suncorp and their service.

Insurance claim madeYes
Wilde

Wildebrisbane

The worst Ever

published

Xmas Night very bad storm -- flooded under house and wreck 3 bookcases -- storm water pipes burst and all dirt on pipes washed away in one night. Suncorp said NO to Claims and said pipe damage done over time and hence insinuated I am lying. Not True- sick these companys imply customer is lying and overtime damage. Anything to get out paying claims. I give Suncorp a ZERO and am now convincing family and friends not to take out policies with suncorp. Claims not paid.

Insurance claim madeYes
Home and Contents Insurance

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Peter

PeterBrisbane

  • 6 reviews
  • 5 likes

Secret fees for paying premiums monthly

published
Insurance claim madeNo
C J

C JMelb

  • 18 reviews

Forget about insuring your home with Suncorp

published
Insurance claim madeYes
GUS

GUS

  • 3 reviews
  • 10 likes

The never ending price gouge

published

For 7 years I have put up with this extortion for lack of s better word. Since 2011 my ins. Has increased from $1000. With a nill excess, To now $1800. With a $500 excess. This is still the same house on the same hill with the same occupants except I am 7 years older and now very angry. Where has the old loyal costumer term gone. When I phoned they wanted me to take a reduction on the insured value for a reduction in the policy cost, which would leave the house underinsured so they only have to pay out a lesser amount in the event of a disaster. what is the alternative to this ripping off of the costumer short of having no house and contents insurance. They need to be exposed but to who. Signed, Gus

Insurance claim madeNo
Jan B

Jan BBrisbane

Rip off company

published

Suncorp continued to take direct debit despite a letter to cancel policy. Said it was able to continue because it had word of mouth. Complete lie. Never agreed to monthly direct debit ever.

Insurance claim madeNo
Jayjay

JayjaySydney, NSW

  • 3 reviews

Policy Increased By $5000!!!

published

I couldn't believe it when I was told yesterday that my building and landlord insurance for a property had increased by $5000. I have been with Suncorp for over 3 years and my policy lapsed in January. I went to renew it only to be told that the previous insurance quote of over $3000 ( expensive enough one would think!) was now over $8,500 per annum because I did not renew on time.
People are treated like a number in a system - the system can't be over ridden.
I can't believe that Suncorp are still in business.
Very disappointed with this outcome.

Insurance claim madeNo
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Questions & Answers

Elio C.

Elio C.asked

Does Suncorp Pet Dog Insurance cover treatment for Tetanus resulting from a deep wound injury.

No answers
Jools

Joolsasked

What does like for like mean versus new for old when claiming unrecoverable items with Suncorp Contents Insurance policy?

1 answer
Mol
Mol

If its a tv they wont care what u paid for it suncorp compare it to cheapest tv you can by they wont do it buy brand they think cheap tvs are the same as big brand name tvs insure elsewhere suncorp are the worst misleading company you can find dont trust them

Anthony C

Anthony Casked

does your insurance cover busted pipes?

1 answer
GPM
GPM

I have no idea. There were no busted pipes, so not relevant to me. The insurance company can answer that question. Most important, get them to tell you where in the policy document it is covered. You will also need to know how to connect it to the tenant.

Get an answer from our members and Suncorp representatives

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