The lack of service and care factor at the loan dept is unbelievable. I have now been waiting for more than 9 days since my application was approved. No one communicates to me or cares. The waiting times every day this week that I have called have been more than 30 minutes and when you get through every one say they will call back which they don’t. General response is that I have to wait for 3-5 business days as they are understaffed and busier than normal apparently. If I got the finance from the dealer then it would have been 2 days. What a joke!

I am pretty sure i am atleast on an above average pay. Suncorp declined my pre-approval saying i have another personal loan so not good enough to borrow. The big 4 were more than happy to lend me around 500K mark with the same data. Atleast they should have had the courtesy to say Suncorp cannot lend the loan. Not any other bank. Would never go here anyway for a loan. Plus your interest rates were also higher compared to other bigger banks.

Similar views to all the other poor people who have experienced terrible customer service. We have had such a terrible and stressful experience too. Multiple delays, no communication, promise of deadlines which they failed to meet...and so on and so on. Basically my 31yr old partner had one grey hair from the date of contract, by the time we settled he had turned fully grey. Wouldn’t wish the stress on anyone. For my first home it’s been a shocking experience.

Loan increase for construction was approved 2 weeks ago.
Still no bloody sign of paperwork to sign in the mail.
Disgraceful bank!!! so damn slow
Not to mention the amount of head we had to get the loan approval.
Go elsewhere people! not worth your time!

We got a loan for our build with no hassles. We found Louise very good to deal with and the communication was excellent ( wish I could say the same for the builder). We went with them because of their rate and the local branch manager was very good ( branch closed a few months later). Since then our rate seems to go up when ever they feel like. No longer are we getting 3.68% but it has gone up to 3.91% even though the advertised rate for new clients is 3.68%. Watch this! When we were with ING it usually fluctuated with the reserve bank changes. Thinking about changing the loan to another bank.

5 years into my mortgage and i asked for and received help, support and (yes, from a bank!) Understanding. I still have a great rate!

We recently applied for the refinancing with this bank. But, our application has been declined.
They said I have too many credit enquiries. So, I've checked my credit file. My last credit enquiry was made in July 2017. So, I have only one enquiry for last 6 months. I found many people have been declined for same reason.
I don't understand how they assessed. I believe their assessing system is dodgy. Don't try this bank or you will have another credit enquiry unnecessarily.

Having recently graduated from Uni and now being gainfully employed as a clinical psychologist I submitted a Home Loan application to Suncorp,.I had a 10% deposit but this wasn't deemed to be enough for them.My credit was also clean. After waiting 27 days for a decision I was declined. This morning I got approved by CUA 4 hours later. In my opinion Suncorp are a joke and I wouldn't go near them again. Unprofessional and pathetic and biased against professional young women. SHAME on you. If I could rate with a Zero star I would.

My experience is that everything just seems to take so long and I fail to comprehend as to what this is.

Suncorp agreed to accept my application beating other bank interest rate but during process of finalizing couldn't n give the quality of service. I wasted 12days waiting for a reply from them. Suncorp doesn't have enough resouces to serve customers.
It crap bank

Do not use this bank. 3-4 days stated on their website to receive an ETP to withdraw money to another bank account. Receive an email that then states 5-7 days to receive it, it is now 10 days and we still have not received my wife's. Mine arrived on the seventh day and cannot be used due to some crap online reason.

no-one will attempt to assist you, emails are ansered only after 2-3 days, their customer service is none existent, they shouldn't even be allowed to call it customer service, it should be customer dodging.

We have only been with them for a couple of months with our home loan and we are looking elsewhere.

The only reason I am giving a rating of 1, is because I have to give something, there should be a '0'.

Worst experience ever. I had arranged pre-approval six months prior to settlement and purchased a property based on this pre-approval. One week out from settlement they advised that they had made an error when processing my pre-approval and that I needed to find another 30k or find another bank.

They then advised that the loan couldn't be finalised prior to settlement.

Cannot believe that they would treat anyone this way, let alone their own staff! I will never use them again!

I've had my home loan and property investment loan with Suncorp for over 10 years now and find them good to deal with on the occasions where I have had to speak with them. Over time, you may find the interest rate to be not as competitive as what they offer new customers so I always suggest calling them and asking for rate to be reviewed.

Every time I have told them I am considering moving to another bank as there as much more competitive deals out there, they have been able to reduce the rate.

My settlement was delayed by a week due to Suncorp having filed my documents under the wrong name and the wrong address. My confidential papers were being sent out to different addresses e.g. The land sale's office.... I felt like everyone received my confidential paperwork except myself! When you ask a query, it seems as though Suncorp is playing Chinese whispers amongst the staff members and your query completely changes OR it disappears from the system. They lose paperwork, they are unprofessional, disorganised. We had to chase up paperwork on their behalf and we will not recommend this bank to anyone else!