home loan experience
We got a loan for our build with no hassles. We found Louise very good to deal with and the communication was excellent ( wish I could say the same for the builder). We went with them because of their rate and the local branch manager was very good ( branch closed a few months later). Since then our rate seems to go up when ever they feel like. No longer are we getting 3.68% but it has gone up to 3.91% even though the advertised rate for new clients is 3.68%. Watch this! When we were with ING it usually fluctuated with the reserve bank changes. Thinking about changing the loan to another bank.
- Verified customer
Bank is good once up and running
Suncorp offer great products however the customer service is terrible from start of the loan to settlement, this included wrong paperwork being posted and lost signed paperwork we nearly didn't reach settlement. After settlement and getting all of my accounts setup correct I have found both the app and online banking no issue other than transferring large amount of funds i.e. car or caravan purchase.
So be prepared to go through a few hoops before getting that great product (Home Package Plus Special offer) low interest rate, no ongoing fees and up to 7 offset accounts.
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