Good service but get your interest rate reviewed regularly
I've had my home loan and property investment loan with Suncorp for over 10 years now and find them good to deal with on the occasions where I have had to speak with them. Over time, you may find the interest rate to be not as competitive as what they offer new customers so I always suggest calling them and asking for rate to be reviewed.
Every time I have told them I am considering moving to another bank as there as much more competitive deals out there, they have been able to reduce the rate.
Very good customer service, call centre and excellent website
I have been a Suncorp Home loan customer since June 2008 when i bought my first investment property. I have an offset variable mortgage which provides excellent flexibility. In July 2011 I bought my second property and have my second loan with Suncorp aswell.
Their Customer Service centre is very friendly, and helpful. The website is also excellent and shows my cheque and savings accounts, both home loans, and credit card.
Trustworthy, reliable and good Customer service experience
Recently increased variable rate by 0.1% independent of RBA. But not as money-grabbing as Big Four Banks who I wouldn't touch
We are with suncorp as they are one of the only lenders that will lend 95% of the property value and also lend the mortgage insurance amount. We only have a basic loan with the only extra feature being a free redraw once a month. We did have to set up a banking account with them to transfer money out of the loan and into our bank account, which was frustrating seeing as the loan payment comes out of our current account just fine, but they won't do the other direction.
We also seem to be sent a huge envelope every couple of weeks. I unders...tand we are only in the early part of the mortgage (4 payments) but the amount of wasted paper is enormous. Every time we have rung the company they have been pleasant and very helpful and patient with our newby questions. Our broker dealt with the loan process for us, but it was done amazingly quickly and easily. There's a LOT of paperwork! Some issues with the redraw and transfer of money.
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