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Suncorp Life Insurance

Suncorp Life Insurance

1.5 from 11 reviews · View Statistics
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Reviews

1.0
2 reviews
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4
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2
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1
(2)
  • Value for Money
    1.0 (2)
  • Transparency
    1.0 (2)
  • Customer Service
    1.0 (2)
  • Claim Resolution Time
    • 1-2 months (1)
  • Claim ApprovedYes · No (2)
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Distressed
DistressedSouth East Queensland, QLD

Absolutely Disgusted

published

I am on a disability support pension, and paid $109.00 per fortnight, for funeral insurance, with a quoted $30,000 payout figure. 2 months later, I am still waiting. Suncorp allege that no beneficiary was listed. (completely untrue). Perhaps, closer to the truth would be that some employee misplaced, or disregarded paperwork, and the fault lays with Suncorp??? Why on earth would I pay that amount of money to Suncorp, to not receive a cent back, when needed most. Uncaring case manager, who actually said things that were complete fabrications. Steer clear of this mob. Totally untrustworthy and unprofessional.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Claim Made Yes
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedNo

disgusted

published

its has been two months since we lodged a claim still no payment we had to pay for funeral ourselves what is the point of taking out a policy when you wont pay out on it total misrepresentation nothing more than thieves you ought to be ashamed of yourselves

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Claim Made Yes
Claim DateMarch 2019
Claim ApprovedNo

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